By definition, a receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. Receptionist duties are not limited to welcoming people who walk in the door, however – a receptionist can take over a multitude of duties that are needed to keep a business running.
Have you ever thought of hiring a Virtual Receptionist? While your Virtual Receptionist may not be able to greet your customers as they walk in the door, they can still take over other tasks that your in-house receptionist would normally do.
First of all, let’s differentiate between a Virtual Receptionist and a Virtual Assistant.
A Virtual Assistant can handle a variety of tasks not limited to what a virtual receptionist might tackle. In some cases, a virtual assistant’s duties may include those of a virtual receptionist.
A Virtual receptionist can:
-field calls to proper extensions
– take messages
– forward messages
– Manage appointments
– send out reminders for appointments.
You may want to consider hiring a virtual receptionist if you do not have the office space for an in-house receptionist. If the nature of your business is one where your clients/customers do not regularly visit you at the office, but you need someone to manage some or all of the tasks mentioned above, then you may also want to think about hiring a virtual receptionist. Perhaps you do not have a traditional office set-up but need to have someone in a receptionist role? Then a virtual receptionist is ideal for you.
If your tasks go beyond the list above, you can still hire a virtual assistant, for example, at MyOutDesk, we have several clients whose Administrative Virtual Assistants take on some receptionist tasks on top of, say, database and CRM management, Transaction Coordination and other administrative tasks.
All you have to do is set them up with systems to help them execute (systems to launch blog) their tasks well and there should be no problem. A good phone system where they can receive and make or return calls, with a good chat, SMS and video call function like Ring Central might work well for you. Project management software can be helpful as well, programs such as Slack.com or Monday.com are examples.
Whether you decide to hire a Virtual Receptionist or a Virtual assistant with receptionist tasks, MyOutDesk has your back. We match talent with talent to give you more leverage and time to work ON your business instead of IN it. Schedule your Double Your Business Growth Strategy Session below!