In the business world, people are increasingly interested in using artificial intelligence to help manage customer relationships. Several instances of such software exist, including Freshworks CRM (customer relationship management).
Freshworks designed its software to boost team productivity by automating its sales and marketing features. It allows users to track and manage their deals, email accounts, and other features.
Moreover, the software includes a built-in telephony feature, which makes it easy to contact the company. If you’re wondering whether Freshworks CRM service is for you, wonder no more!
In this Freshworks CRM review, we’ll explore what types of businesses can benefit from this software’s advantages. Let’s get started!
Advantages Of Freshworks CRM Software
There are several advantages to Freshworks CRM software. For one thing, it’s incredibly straightforward to install and use. It features an intuitive user interface, including a dashboard that primarily displays your appointments and activities.
Furthermore, it’s simple to navigate. Your sidebar menu allows you to switch between contacts, email tools, reports, and leads with just a click of an icon.
Of course, usability isn’t everything. You may be wondering, “What is Freshworks CRM pricing like?” If price is your concern, though, you can rest assured of this software’s affordability.
Freshworks CRM offers a range of prices, each with a different package. There is a lengthy free trial with a standard basic package to start with. When this trial runs out, you can choose between $12, $25, $49, and $79/month packages.
Each of these packages includes extensive features to help you manage your information at different scales. The final and most expensive package, the $79/month Forest package, serves users with 5,000 bulk emails daily for each user.
All packages include the built-in telephony ability mentioned earlier. This feature allows for hassle-free communication between users.
Freshworks CRM Disadvantages
While Freshworks CRM has several advantages, it’s not perfect software. One of its downsides is its per-user limit on file storage. Depending on the package you use, its Cloud services only provide 2GB-10GB per user.
As you likely know, this isn’t a ton of storage for a business user. Another disadvantage to this system is its limited choices in email integrations. It doesn’t provide many options for you to optimize your email marketing.
What Businesses Could Benefit From Freshworks CRM?
Having examined some of the advantages and disadvantages of this software, we can now answer what businesses best benefit from it. Freshworks CRM works excellently for a small business that wants an affordable contact management option.
Currently, Freshworks ranks in the top 10 for such systems. Similarly, businesses hoping to manage their calls benefit from this system. Because of its built-in telephony, you can call contacts without exiting the platform.
Lastly, businesses hoping to organize their appointments benefit from this service. With its calendar services, you always know when you have appointments or a task due.
Choosing Your CRM
If the description above describes your business, then Freshworks CRM is the best service for your company. However, you can do more than purchase the best CRM.
You can free up time and increase efficiency by hiring administrative assistants to manage your CRM. Virtual assistants help manage your daily, repetitive tasks like CRM so you can handle higher-order concerns. In the long run, they can save you thousands of dollars as well.
If these services interest you, don’t hesitate. Contact us today to learn more about how we can help you.
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