myoutdesk virtual assistant checking the time on her watch

What’s the best time & day of the week to call your leads? Most sales professionals time-block a regular window for prospecting, but few consider how it may affect their contact & qualification rates. However, if you’re investing the time in prospecting and coming away empty-handed, the day and time you’re calling may be a factor – and it changing it can make a tremendous difference!

According to Professor James Oldroyd’s Lead Response Management Study:

– Wednesdays and Thursdays are the best days to call to contact (by 49.7% over the worst day) and qualify (by 24.9% over the worst day) leads. In addition, Thursday is the best day to contact a lead to qualify that lead (by 19.1% better than the worst day).

This data is not entirely shocking. On Mondays, if you think about it, people are usually gearing up from the weekend into work mode by catching up with whatever transpired over the weekend and planning their week, and that most likely bleeds into Tuesdays. The middle of the week is ideal because, most likely, a call won’t feel like an interruption as things are more settled. Fridays are not ideal either because people are already transitioning into the weekend.

– 4 to 6 pm is the best time to call to contact a lead (by 114% over the worst time block). 8–9 am and 4–5 pm are the best times to call to qualify a lead (by 164% better 1–2 pm, the worst time of the day). 4–5 pm is the best time to contact a lead to qualify over 11–12 am by 109%).

Keep your pipelines flowing by ensuring that you are contacting your leads at the best times with a MyOutDesk Virtual Assistant! Schedule a Double My Business Strategy Session today to find out how!

If you consider the flow of a typical office day, you can surmise that at around 11 am people are typically finishing up tasks so they can take their lunch. Just as by about 4, they are getting ready to head home. In the morning, they may not feel so rushed and may be more open to a discussion, and before they head home, they may have wrapped up a lot if not all of their daily tasks, and taking a call is easier.

4 to 6 pm shows to be the best time to call to make contact with a lead. The study found that calling between 4–6 pm is 114% better than calling at 11 to 12 am, right before lunch. (Wherein 7–8 am was not set as a standard work hour.)


Furthermore, 8–9 am and 4–5 pm are the best times to call when qualifying a lead. 8–9 am proved to be 164% better than calling at 1–2 pm, right after lunch. That’s a significant difference! (Wherein after 6 pm was not set as a standard work hour.)



4–5 pm is the best time to contact a lead to qualify that lead. 4-5pm is 109% better than 11-12am. (Wherein 7–8 am and after 6 pm are not considered standard work hours.)



Despite all this data, one fact remains, regardless of time or day, the absolute best time is now. Consistency and perseverance in your prospecting and follow-up are the most important factors, more than when; you need to keep asking yourself how often.

Perseverance and consistency can be achieved. Still, you can’t do it alone. Book your Double My Business Strategy Session today to find out how a MyOutDesk Virtual Assistant can help you ensure that you are prospecting steadily and that you are not missing any opportunities to increase your business.