The most important thing in the world today is healthcare workers. The reason for this is clear, when it comes to frontline work during a pandemic. They are directly responsible for saving lives (and preventing premature death).
Are you interested in what the best way to implement remote healthcare recruitment is or are you interested in how to make it possible?
This article covers:
Best practices for healthcare recruitment during the pandemic (COVID-19)
The purpose of remote healthcare recruitment
Hiring & recruitment operations while working remotely
What recruiters need to know today
Best practices for healthcare recruitment during the pandemic (COVID-19)
Purpose of remote healthcare recruitment:
The purpose of remote healthcare recruitment is to provide a way for health clinics to to get better access to healthcare professionals they would not otherwise have.
As your business grows, you’ll need more labor: healthcare needs certified caregivers, and other industries have similar needs. When effective remote operations are in demand, professional virtual recruiting assistants are able to work alongside your human resources department and find the best possible candidates for your team.
Virtual recruiting assistants work to prospect for candidates, review inquiries, set interview appointments, and pre-qualify candidates for available positions. Hire a MyOutDesk recruiting assistant to take over the initial stages of your candidate contact & screening process, and let them focus on finding you the best candidates possible, while your experienced in-house staff focuses on final qualification & hiring.
Hiring & recruitment operations while working remotely
The problem with a traditional approach to recruitment today is that it can take a lot of time and there’s no guarantee that traditional teams can outcompete digital methods of recruitment.
The second approach is very different. With a remote team and in addition to candidate prospecting & screening, a virtual recruiting assistant can help with and expand with follow-up calls to prospect candidates already in your pipeline, helping to maintain your relationship with them throughout the human resources process.
Remote recruiting assistants can serve as a single point of contact for ensuring that paperwork is sent, completed, returned & correctly filed in your systems. your lead generation efforts.
PHONE, EMAIL & SOCIAL REACH OUTS
Reach out to potential candidates from web & trade-fair inquiries, LinkedIn or Indeed job postings, or work from a list of past candidate submissions to follow up on prospects to build relationships & convert them into new team members.
CANDIDATE SCREENING & PREQUALIFICATION
Following your script(s) and qualification checklist, your recruiting assistant can identify candidates for appointments so you can spend time with your most valuable leads/clients.
CANDIDATE FOLLOW-UP
Onboarding candidates requires following up again and again. Your recruiting assistant can perform this activity routinely and systematically. As a part of this virtual assistant’s follow-up role, this crucial element won’t fall through the cracks.
CANDIDATE NURTURING
Remotely, a recruiting assistant will track qualified candidates and help with automated content delivery & targeted followup calls to increase engagement & make you the agent of choice for employment.
As you already know, healthcare professionals have a difficult job because of how much medicine & methods to care there are and how complex human bodies are. It takes years of training to be qualified as a doctor or nurse or any other similar profession, but even then it takes constant study throughout one’s career.
Not only is it an important job and requires much training to do well, but doctors are similar to soldiers in some ways: they have a high risk of death or serious injury as part of their daily lives.
Beyond talents & skills, remember this:
The strength of healthcare workers requires them to be selfless in their service to others. They cannot avoid feeling compassion for those whom they serve. However, healthcare workers must also be aware of their own limits to serve and maintain a balanced lifestyle. Oftentimes, they only treat others but rarely receive treatment themselves.
The most important thing for the healthcare workers is to maintain a sense of purpose and belonging. Otherwise, they will tend to become unhappy and distracted from their duties.
Therefore, the first thing you need to do is give a sense of purpose and belonging. If they feel like their work has meaning, your workers are more likely to stay. The second thing you need to do is prevent them from getting bored.
You need to find ways to engage them in their work so they see the value of what they do.
Lastly, if possible, you should provide a sense of community and belonging. Healthcare workers need to have time to socialize within a peer group while on the job.
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place. MyOutDesk recruiting virtual assistants will help you generate more candidate leads, prequalify them and allow you to focus on finding the very best staff members for your organization.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/12/Professionals-in-Remote-Healthcare.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-12-02 15:01:152020-12-16 11:45:32Recruiting during the pandemic - Healthcare: Best Practices
Since COVID, Jennifer’s business operations are now more efficient than ever — even with a downsized team. How? With Tello and a virtual assistant.
We grab a cup of virtual coffee with Jennifer Geddes as she talks about how she utilizes Trello and her MyOutDesk Virtual Assistant to gain leverage in her business. We ask Jennifer how she does it, and she takes us through her systems and processes she built with Trello to help create a system and process for her production and training.
Now, she has these systems in place, and she is ready to scale her business!
How a Virtual Assistant Manages My Trello
Combined with a virtual assistant, I use the free version of Trello, so it doesn’t even cost us anything!
We have a couple of boards. Having a free system is awesome because I feel like I had so many different systems, and they’re all thirty dollars. well, it all adds up with Trello, just jump in!
I have one virtual assistant from MyOutDesk, as well as a marketing person. Wanda, who is my virtual assistant, is doing all the administrative tasks. She does the transaction coordination.
Upgrading the operational system
I had a team a year ago, a team of six agents. A year and a half ago, I had eight agents. Now I have one, so I’m really just trying to trim the fat and focus on the revenue and generating streams. And the highest and best use.
What I found with the agents on the team was that they were not the best use, and it also led me to hire my virtual assistant and really just finding someone who was going to be more productive, efficient, and effective to increase the bottom line.
This year has given me a chance to step back and really focus on what we’re doing in improved systems and processes.
What’s the system and process to cross that million-dollar threshold?
What you’ve learned as you implemented this system and process for your business. Why did you decide on Trello? At what point did you decide you needed a system and a process to run the team?
So, Trello was recommended through real estate b-school, which is the company that I use for coaching.
I spoke with quite a few individuals there who were using it, and it seemed like it made the most sense, so I tried it out myself and, through kind of playing around with it, I decided that it was going to achieve the things that we wanted to.
I had actually started out using Wunderlist, which is just an elementary kind of to-do list, and had built out some of these kinds of checklists there, which was like my step one of kind of like first grade then I graduated to middle school and so forth. I then integrated Trello definitely takes time to set up, and it’s an ever-evolving process because to me, what’s significant is to have every single step in here so that somebody can pick this up brand new.
A Transaction coordination virtual assistant can pick this up, and they can run with it! I have every step, but we also have how-to sheets and videos linked in a separate google drive.
So, as they’re going through each task, the individual could say, “okay, it says do x y z I don’t know how to do x y z, but they can go back and reference the video or the how-to sheet on how to actually do that step.”
It’s about creating the process and then creating the training that goes along with it that doesn’t involve me doing that and explaining.
Because it’s so time-consuming to have to explain those things over and over again. So, I’m big on recording videos, sharing my screen, talking through it while I’m doing it one time, then I don’t want to do it again.
I love your mindset. Show us one of those examples? Can you share with us one of those examples in Trello? A task where you click on it, and then you pull up a video? How long is that video? What kind of detail did you share in that video?
We have our Trello how-to sheet. This is showing someone how to process a termination and then document names so for us. On Trello, we basically have every step on here like pre-offer, offer prep, under contract, after settlement. So now, if we go back to my Trello boards, and this is where I keep my template.
Under our templates, I have a pre-offer section, offer prep, under contract, and after settlement. So, the same as here, you could follow along and say, “okay. offer prep… where are the how-to sheets on offer prep?” If we go to the top here to ‘offer prep’ and ‘create a Trello card ‘… in KW Command, create a contact command through DocuSign. How to do that it’s through your CRM.
I’m just clarifying that those who aren’t KW people command are just a CRM like Salesforce or HubSpot or any other CRM.
You have to create what’s called “an opportunity” through KW Command so that KW knows what business we’re doing right now. These are pretty simple steps here. Most of them are self-explanatory. Command, save, mortgage pre-approval, CPE, ad, client, once buyer broker assigned CTE is what we use for financial and gold tracking. So once we have a buyer broker signed, we’re going to add that into CTE. If we go back here, I’ve got a “How to add to CTE,” so if the person doesn’t know how to do that, they open it up.
It’s simple. Follow the steps. You can figure out more complicated things. We have videos on these. this, the pre-offer, is really just setting the stage. Then you get to offer prep a little bit more complicated. Creating the documents, and setting them up in DocuSign, so that they’re ready for me to then review before we send them to the client. Once we go under contract, we broke things up into Day One, which needs to be done right away. And then we get down to Day Two, and then we’ve reached Day 10, Day 16. So there’s a timeline.
Oh my gosh, there are 500 tasks, but as you can see, I’m scrolling through. There are many things here, but it’s all simple tasks that the person can complete in KW Command.
KW wants to see stuff, so we have to submit these documents to them. Once we go under contract right check off above is meant for these labels that we use here. So when you see the labels on my big screen, you can see as we go through a transaction, you get less and less of the labels, so that’s really a way for us to track how many tasks are left. We have a KW command submission. Once that’s complete, that would be checked off here. So we check that off, and now that’s gone. So that’s what that’s talking about completing it up above. But it’s really again just every step that we go through in Trello, and add the due dates above.
We’ve got an area where all of our critical due dates, execution date, first deposit, reply to inspection, second deposit, title order, and mortgage settlement. So I don’t want my VA wasting time searching for this. It’s all right here. She sets it up one time, and she sets it up when she’s sending out the initial email to the seller’s side that’s telling them about the due dates.
Once tasks get input into the system, it gets set as reminders on her calendar and finished. We do a lot with email templates, so all email templates are sent out that the VA knows what to fill in. We’re also scheduling a lot of our templates now. So before it was okay, you need to go back into the file like every day. We’re scheduling out this buyer with five pending emails sent out three to four days before the deposit.
Essentially almost all of our emails are going out on day one, or at least they’re being set to be scheduled to go out day one.
How does the CRM, your email calendar, CTE commit to excellence? How do they all play with Trello in your world?
Wanda has this template saved in her Gmail. she pulls it up and schedules it to send when it’s due on the 10th. It takes about five minutes to input these into the calendar, and again it’s done on day one. The seller side knows the dates as well as when the mortgage commitment is due. This gets emailed to the lender a day before it’s due.
Now it’s on Wanda’s calendar the day it’s due, and then we actually have a reminder. So she’ll put the calendar reminder that the mortgage commitment is due on the 10th. there will be an email that gets sent to her on the 9th and an email that gets sent to her on the 7th, so all of our due dates, we have a one-day email reminder and a three-day email reminder; what I found is having a calendar alert those get missed you’re in the middle of a Zoom, and you click off of it, or whatever it is so I have the reminders in our google calendar set as actual email reminders, so that goes into her email box she doesn’t miss it she can see that it’s due and it stays there until it’s addressed.
I love it! How do you manage what’s done versus what’s not done? How do you manage multiple people with deadlines?
In Trello, there’s this chat feature here at the bottom. So we actually have a different template that is it’s on another board. It’ll take me too long to get over to it, but when another agent is involved, we have a pre-offer dash admin pre-offer dash agent, so it’s very clear who is responsible for what task so Wanda could see.
I found that when I had agents who weren’t following my pretty good process, not perfect, those were not the right people.
So I think that’s my simple answer, although it sounds pretty elementary. If you have a process that makes the agent’s lives easier and they’re not doing it, maybe we need to look at something else.
Another thing I did was if you, the agent, follow the process and do all the steps and don’t miss any of your due dates, and the virtual assistant will do more of the deal and do more tasks for you.
It’s like the more you follow your process, the more they do so. If you do x on time, the assistant will do y and z, you miss x, now you have to do y and z., so it was a favorable combination of positive-negative reinforcement to try to get the agents to do things.
I think it’s spending the time to do it the right way, and it’s having the right person too. So when Wanda started, we had probably 70 of it done. It would be, “okay, Wanda do these things all right? I’ll talk to you in two or three hours.” in two or three hours, we’d talk, and she’d say, “Jen, I don’t know how to do XYZ.”
“Did you look at the how-to sheet?”
“Yep, it’s blank.”
“Oh, okay, great, let’s walk through it together over zoom screen share.”
And she would create the manual, take notes on it, and then complete it. So I think now having it all complete, it would be seamless to bring someone else in.
People complain about the paperwork and transaction coordination. I mean, that is such a small portion of my business now, whereas, in the past, I’d say my admin spent probably 90% of the time on it.
Now with my virtual assistant, I’d say Wanda is spending 25% of her time on it in a perfect world with booming business. she’ll spend well under 50 percent of her time doing transaction coordination, which means I’ll run 25 million through the business with someone doing 15 hours a week of transaction coordination. Before, if I had someone spending 40 hours a week on this, and now they’re spending 15 hours a week. What can I have them do in that other time that’s 25 extra hours a week?
For me, I enjoy selling and growing and evolving; this is just kind of a side effect that needs to be done, and it needs to be done correctly, so I don’t want to spend time on it
I want it to be a system that just flows and is super easy to go through, making a lot of sense.
What’s it been like working with MyOutDesk?
MyOutDesk has been great. I have no complaints. Communication was excellent. I wanted to get started right away and was pretty demanding about that. And my request was met, which was great. I know you guys were in a significant backlog, but you could fit me in, which was really super important to me. I asked Wanda to find other resources within MyOutDesk periodically, and she does, but with her training and skillsets and all of that, I really have no complaints.
I have a client who just went under contract who complimented Wanda, “She’s been so great. How long has she worked with you?”
He’s been a long time client, and I ask for feedback.
“I’m so glad you found her. Is she in your office?” … and that’s what I was waiting for. I’m explain, “Our office is closed. She’s in the Philippines, actually.
“No kidding?”
So this is someone that’s been working with him. And he had no idea that she was in the Philippines, which to me is the goal.
My virtual assistant has been a lot more motivated and enthusiastic than anyone I’ve had in this role in a long time in person. She’s finding things to do when I get busy, and I’m not giving her something to do. I feel confident she’s working the whole time, which was not the case when someone was sitting in the office.
Growing Your Business With An Administrative Virtual Assistant
As a business person, you’re already familiar with what an administrative assistant can support do for you and why it’s crucial to your business. Staying on top of administrative functions is essential to your success.
You can be more effective if you’re not bogged down by paperwork, repetitive administrative tasks and troubleshooting bureaucratic red tape delays and issues. A administrative virtual assistant can take care of these tasks and ensure that sales paperwork and its administration run smoothly and your clients are receiving excellent customer support.
With a virtual coordinator, you can become more efficient & effective – while your coordinator handles all the repetitive tasks involved with your business – like gathering documents and signatures, calling clients, and stakeholders, completing paperwork, following up on contracts & requirements, and putting together a broker file for each completed transaction.
Having a virtual professional tackle operations and administrative outcomes for you can go far beyond what a traditional assistant does, like answering phones and keeping your calendar. There are many more ways a virtual professional can help you administratively. Here are some concrete examples of my favorite things administrative virtual professionals do for our clients.
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/11/Trello-Thumb-v3.png321845Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-11-17 14:49:402020-12-03 09:25:59Trello & Virtual Assistants: The Best System for Efficient Admin Work!
https://www.myoutdesk.com/wp-content/uploads/2019/05/what-results-to-expect-from-va.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-11-09 15:26:172020-11-11 15:56:40Explained: What is a Virtual Assistant? Pros, Cons, How to Hire
Discussing all things related to customer experience, customer service & inside sales for today’s world — explore customer experience, ideas for growing your business, tips and tricks from industry leaders, and focus on how we can all strive to provide great customer experience and service in all industries and spaces!
In this episode of CXC Podcast. Daniel Ramsey of MyOutDesk talks with Adrian and the CXNation about building and growing his business and how he and his team have approached and optimized The Four CX Pillars: Team, Tools, Process, and Feedback.
Founded in 2008, MyOutDesk, LLC is one of the largest & most trusted virtual assistant staffing companies in the USA, with over 6,000 clients across industries including real estate, mortgage, IT/tech, human resources, healthcare and more!
Listen to this episode to learn from another amazing customer focused business leader who has been able to build a stable of amazing customers and an incredible customer focused team of employees. Huge thanks to Daniel for coming on the show and sharing his story with us!
Visit www.cxchronicles.com today or check them out on Instagram/FB/Twitter using the handle @CXChronicles
INCREASE RETENTION WITH CUSTOMER SERVICE OUTSOURCING
In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being shorthanded in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
MyOutDesk Virtual Assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and help you invest your time in dollar-productive activities that matter.
Even better, our virtual assistant cost less than 60% of what you’d pay for in-house labor—and we take care of all the recruiting, background-checks, payroll & benefits for you.
From a single virtual assistant to department level staffing, only MyOutDesk gives you a solution for customer service & support that allows you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/customer-focused-business-leadership.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-26 17:10:462020-10-27 10:02:17How customer-focused Business Leadership helps you to scale
No matter matter what industry you’re in, the day to day grind of dull, repetitious busywork is always a drain on your time & energy. Even worse, it prevents you from focusing on your “one thing” – that unique talent you use to generate revenue in your business.
That’s where a virtual executive assistant comes in: they can handle all your paperwork, calendar scheduling, CRM, reception calls, bookkeeping, expense accounting and more – giving you the freedom to focus on the mission-critical tasks that drive your business.
Now Available & Affordable: Full-Time Executive & Personal Assistants – Your own concierge
Now, you have access to the top pool of the most hardworking & educated career virtual professionals in the world — at up to 70% less than the cost of a traditional executive assistant.
No more part-time assistant. No more student assistants. No more late nights in the office. No more missing the gym & family quality time. Sure, you can still ask the teenager down the block to help with small errands, like picking up the groceries & dry cleaning (you’ll also more time to do the errands you want with a professional assistant). Instead, now you can have a full-time Virtual Personal Assistant with a career background from your preferred industry and skillset!
You can sleep well at night knowing that your work transactions & tasks are handled on time -AND- you have plenty of quality personal & family time.
Tenured. College-educated. Career Virtual Assistants
With industry expertise in:
Property management, PR/Publicity, Real Estate, Mortgage & Lending, IT & Technology, HR, Insurance, Marketing, Finance, Retail, Inside/Outside Sales, and much more.
You can acquire top talent for your daily needs even while cutting your costs, saving you up to 70%of the cost of a traditional employee. Professional virtual assistants can grow your everyday capacity.
If you’ve been spending far too much time answering calls, managing appointments, responding to emails, or are falling behind because of any other administrative tasks, a virtual assistant can boost your success in the following ways.
1. Increased flexibility
Regardless of the industry, you’ll experience periods that are incredibly busy, as well as slower periods. Your goals may also change throughout the year, impacting the types of tasks that need to be addressed. In order to achieve this level of flexibility, a virtual assistant is an ideal solution.
This strategy will allow you to pinpoint opportunities that’ll likely lead to increased productivity and growth — all while you continue to develop new growth ideas and strategies.
2. Cost-saving strategies
When considering hired help, it’s imperative that you compare the potential cost-saving benefits associated with a virtual assistant. When hiring a full-time employee, you’ll need to consider costs associated with onboarding, benefits, and other hidden costs.
In contrast, a virtual assistant can help you overcome busy periods without needing to pay someone during slower periods. Although you’ll still need to pay for their services, a virtual assistant is an investment — the type of investment that can significantly boost long-term revenue.
3. Enhanced efficiency
The old saying, “two heads are better than one” could not be closer to the truth. When hiring a virtual assistant to address x, y, and z, those tasks no longer require your attention. Learning to delegate such tasks is one of the most effective ways to boost overall efficiency.
In addition, a virtual assistant can help you become much more organized so that you can easily access the files and documents you need when you need them. From bookkeeping to CRM management, a virtual assistant will provide the level of support you need.
4. Consistent customer service
Some weeks seem as though they hit you like a ton of bricks. As you try to catch up, prospective business is not addressed as it should be. Whether you are following up with last week’s clients or are sending out client documentation, you are wasting valuable time and resources.
In turn, your clients/customers are not getting the attention they expect — and your business could suffer. Virtual assistants can address all of your customers’ questions and concerns, all while you focus on driving your business forward.
5. Greater lead generation
Just imagine being able to grow your client list while you strengthen your relationship with current clients. Perhaps you have a contact list that you have not yet used for marketing purposes? If so, a virtual assistant could create an email or telemarketing campaign to gain more leads and in turn, grow your client list.
If routine, non-dollar productive tasks are steering your business into a rut, it’s time to eliminate these tasks off your plate. MyOutDesk has been serving the business professionals across the country for 10 years, becoming one of the top service providers. After serving more than 5000 clients, we’ve branched out into the industries listed above. We’re here to help you scale, leverage, and grow your business.
Outsource Your Personal & Professional Workload with Personal Assistant Solutions
The math is simple with an enormous ROI. A full-time Virtual Personal Assistant will lower your costs, reduce overhead, save time, and leverage professional talent for your career, business, and personal goals.
It’s no wonder entrepreneurs & career-focused professionals trust us most — with 13 years of experience serving over 6,000 clients. Last year we saved our clients $55 million as the highest-rated virtual assistant company with more than 500 verified 5-star business reviews.
If you’re ready to focus your attention on true growth while increasing revenue, then a learn how a virtual executive assistant can help you reach your goals by handling your routine administrative tasks. Schedule your ‘Grow Virtual’ Business Strategy Session today and find out how a MyOutDesk Virtual Assistant can help get you back into the driver’s seat of your business!
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2019/11/virtual-admin-asst-972x456.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-09-04 14:55:012020-09-14 14:35:42Why Hire a Virtual Executive Assistant - 5 Reasons Entrepreneurs Need One
There is no doubt that the presence of AI in today’s businesses has helped companies operate smoothly when teams cannot afford more customer service employees. For some, businesses are finding that their retention rates are dipping while using AI customer service software.
So what is the perfect balance in incorporating AI, yet still fostering genuine client relationships?
Despite tremendous success in AI software like Siri & Google Assistants by the big-5 tech companies, most AI solutions out there made by tech start-ups lack the programmatic ability to respond in a genuinely human way to queries.
An “unsupervised” AI bot has led businesses to receive sudden surges in negative feedback, bad reviews, and increased churn. Every customer in the world, including myself, will always choose “talk to a person” or “connect to a representative” as the first choice over a call.
When small teams don’t have the time, there’s an additional solution to continue improving their AI customer service – with human touch. When a customer service representative administers AI tools at full-time capacity, that is how the best synergy happens and all customer expectations can truly meet satisfaction.
Enhancing the Digital Learning Curve
With dozens of AI bots on the market, it’s easy to fall into the trap of trying to automate your customer interactions. Your customer begins their interaction thinking they’re chatting with a person, and when they realize it’s a bot, their level of satisfaction drops precipitously.
It’s natural to look for automated solutions first. After all, IT solutions are often more cost-effective than hiring team members.
Many aren’t yet aware that competitive businesses are assigninga full-time virtual assistant to pair with their digital customer service technologies. Virtual assistants are providing the human-touch needed for up to less than 70% the cost of a traditional full-time employee – often in the same tier of low overhead costs as some popular digital software subscriptions.
Increasing Retention Rates + KPIs, with “hybrid” virtual solutions
Businesses find that they can finally deliver the genuine customer satisfaction that all buyers expect – when the power of virtual AI meets the power of human virtual assistance – fortunately at a lower amount of overhead costs than a full-time physical employee (allowing the best profit margins).
An experienced, qualified Virtual Assistant provider is capable of supplementing the rest of client service needs. They can handle customer onboarding and training processes, along with Tier-1 support and Help Desk tasks.
A virtual assistant is fully in charge of administering customer service technologies (open, manage, and close tickets) – delivering that genuine customer satisfaction that all buyers demand.
As Shep Hyken mentioned during our special webinar, “If your employees and customers are nervous, uncertain and even scared, you owe it to them to communicate at a much higher frequency and much more empathetic than you ever have before.” Communication is key, and this is why AI tools need to couple with fast human response, which can all be afforded by a virtual assistant.
There’s nothing more important to a growing business than your customer experience
In today’s service economy, excellent service is the deciding factor for most businesses. If teams do not focus on creating a good experience across each and every interaction, you will lead to negative feedback, bad reviews, and increased churn.
Despite the hype, commercial AI is still maturing. While it can be useful for basic key-phrase recognition and providing canned responses to common questions, ultimately it’s confined to the limitations of a predefined workflow. AI cannot yet think outside the box and adapt to situations that require a degree of empathy and comprehension—and it often falls apart when asked even simple questions outside of what it is programmed to recognize.
Relying on AI as a front-line customer interaction tool alone can be dangerous. So rather than attempting to replace human assistance with AI solutions, it’s better to combine them for optimal customer service. The modern workplace is increasingly collaborative, and human assistants remain intrinsically more capable to foster relationships than AI alone.
There’s a place for automation, and there’s also a place for real, human staffing – and VA providers such as MyOutDesk virtual assistants are the top-tier solution for your high-tech help desk & customer service roles for a fraction of what business would pay locally.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
https://www.myoutdesk.com/wp-content/uploads/2020/08/When-you-need-to-scale-up-customer-service.jpg456972Daniel Ramseyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngDaniel Ramsey2020-08-20 15:08:322020-08-28 15:49:54When you need to scale up customer service... but your AI just doesn’t quite cut it yet
Considering a virtual assistant for your business? — This page has everything you need to help you make an informed decision. Hiring a virtual assistant marks the beginning of a new and exciting time for you, your current employees, and the company. Employing a virtual assistant means that the company is making an investment in your team and looking to achieve the next level of excellence and performance.
https://www.myoutdesk.com/wp-content/uploads/2019/05/what-results-to-expect-from-va.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-08-17 12:25:052021-02-17 13:57:29Explained: What is a virtual assistant?
MyOutDesk can save you up to 70% on employment cost Claim a free strategy consultation & downloads
Brian Beers and his family currently own and operate 12 Midas® franchises in the Philadelphia area. He shares what talent means for his franchise businesses and his journey to getting the leverage that he needs.
“We used outsource companies in the past and have some varying experiences. I really like about [MyOutDesk] is all the work that you guys do upfront to find the right virtual assistant — ensuring that we’re getting a high-quality, well-vetted candidate because the biggest challenge or a roadblock is TRUST.”
How to scale profits with a franchise business
Brian’s family has been in business of owning franchises for a long time. With a virtual assistant, they doubled their business in the last 3-4 years, and the next couple years they’re looking to double again. His virtual assistant, Ann, handles tasks independently. Brian compliments her achievements in our interview.
The virtual assistant directly works with his managers to get things done. These tasks are now completely off his radar, and Brian shares his “great experience for his franchise locations!“
“We got to try to multiply our efforts, and that’s really where the virtual assistant comes into play. They take away the everyday tasks, so that I could focus on higher-value outcomes and continue to work towards these larger goals.”
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
ENVISIONING OF A NEW REALITY FOR YOUR FRANCHISE BUSINESS
Simply put, MyOutDesk equips entrepreneurs & franchise owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VPs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/08/Brian-Beers-BLOG_NL_BANNER.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-08-06 12:06:282020-08-10 13:50:13Achieve the Dream - Scaling as a Franchisee | With Brian Beers
We’re facing a historically low housing inventory in 2020. Fluctuating mortgage rates have forced many to stay put in their homes and forgo upgrades and downgrades. While we have seen a bit of improvement as of late, trends say that if current market conditions persist, we may see further dips in inventory.
Do you want to ride the ups and downs of the Real Estate market unscathed? You need to be able to focus on your business and have the best support in place to do that. Book your ‘Grow Virtual’ Business Strategy Session and find out how a MyOutDesk Virtual Assistant can give you the leverage to thrive and not just survive.
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Here are eight foolproof tactics you can apply that will not only help you find more homes in markets affected by low inventory but will help you generate more listings as well.
1. Know the Price Points of ALL new construction in your area
Majority of new construction housing will never even land on your MLS. If you are in a low housing inventory market, this makes a HUGE DIFFERENCE. Find out all the information you can about new construction neighborhoods and build relationships with developers. You will not only have alternative options for your buyers, but you stand a high chance of getting recommendations and referrals from developers as well. Your knowledge of your local community will help establish trustworthiness.
2. Tap your Sphere of Influence
Both Personal and Professional. Don’t be afraid to use your personal network to find new business. Send out a personal message or meet-up with them to ask if they know anyone looking to sell their home. Don’t forget to contact your old clients as well, and you never know what you may stumble upon.
3. Post a Wanted Ad
There will most likely be people around your community who want to sell but haven’t listed yet or are waiting on one thing or another. You can attract a potential seller with “Seller Wanted Ads.” You can use flyers or take out an ad in a local newspaper or even use targeted social media ads for this. If you have a serious buyer, describe specific features of a home they are looking for, why they want to move into a specific neighborhood and a general deadline. You might even get a chance to list the property!
4. Zillow’s “Make Me Move”
Make Me Move by Zillow is a feature where first-time listers name the price that would make them sell their home. You can do specific searches and find “Make Me Move” listings in the area your buyer is interested in. While some prices might be a bit too high, it is an option you can show your buyer and the fact that someone made an effort and named their price is a positive sign.
5. Pre-foreclosures
As banks are putting foreclosures into motion, it is important to know that most of these homes are near equity. Current homeowners aren’t aware of this, but the banks are, which is why they are being targeted first. Find these properties and reach out to homeowners and let them know that they can sell their homes, you help both your buyer and give the potential seller hope.
6. The Best Time for Expired Listings
Right now is the best time to prospect Expired listings because the market has recovered. While these listings may have been priced too high in the past, their prices may be perfectly acceptable now. Try going for really old expired listings as well!
7. Find Unrepresented Sellers (FSBO)
Seeking out FSBO can be another great resource. Think about it. They are already actively selling their homes, in a low inventory market, finding FSBO and connecting them with your buyers may just be the ticket.
8. Create your dream team
We’ve given you solid tips to overcome your low inventory market. Now, implementing them is another story. Set-up a team that can take these tips and run with them! MyOutDesk Virtual Assistants are ready to be part of that team and can give you the leverage you need to be successful in a low inventory market! Start building your dream team right now! Book your ‘Grow Virtual’ Strategy Session and add a MyOutDesk virtual assistant your business today!
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
https://www.myoutdesk.com/wp-content/uploads/2019/08/Pro-tips-for-low-housing-inventory.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-08-06 11:16:482020-09-04 11:55:05Beat Low Housing Inventory With These 8 Strategies
Are you happy? Think about it for a moment: are you really, truly happy in your career? Studies have shown that the human mind finds fulfillment & happiness in doing tasks that are useful, so it’s likely that you get an emotional reward from your work – otherwise you would have changed careers long ago.
Still, before that first cup of coffee, do you come in filled with excitement about the day ahead, or do you have trepidation about a pile of unsolved problems that you have to tackle while simultaneously pushing your business forward?
Maybe the problem isn’t you or your job – it’s that you’ve missed a critical off-ramp to the world of hustle. You’re still stuck in the fast lane pushing as hard & fast as you can, despite the fact that the more successful you become the harder you have to push just to keep pace with all of the demands.
When you’ve got a tiny business, you can wear all the hats, do all the jobs, and keep all the profits. Even on a small scale, it’s a lot of work, but at least you can keep up with things. Then, as your business starts to grow, the demands increase. More customers, more prospects, more demands on your time – more hustle.
As a business owner, you’re like a frog in the pot of water – it’s easy to miss the slowly increasing heat as it comes to boil, until you’ve reached a point where you’re waking up early & staying up late just to stay on top of things. You never would have taken a job working for somebody else doing this kind of work, but for some reason you torture yourself with it because it gives you freedom.
Freedom? We need to redefine the term, because you’re definitely not free and able to determine your own course in life if you spend all day, every day running just to keep up. Perhaps we could say that “creating your own trap is better than being bait in somebody else’s” – but that’s still a dark, pessimistic view of things, and it doesn’t have to be that way.
As your business grows, you need to add team members to handle the busy-work that you no longer have time for. Your job is to be a leader, provide vision & inspiration, and handle key tasks that nobody else can manage – and maybe even sip the occasional Pina Colada on the beach of a tropical resort along the way.
The way that you get from here to there is by hiring staff to handle the hustle for you – which is exactly what MyOutDesk does for thousands of clients across the United States. We provide higher-quality staffing with prices 70% less than you’d pay for in-house staff, with the flexibility you need to handle any type of assistance required. Schedule your ‘Grow Virtual’ Business Strategy Session today to find out more!
MyOutDesk can save you up to 70% on employment cost Claim a free strategy consultation & downloads
https://www.myoutdesk.com/wp-content/uploads/2020/02/hustle-972x456-1.jpg457972Daniel Ramseyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngDaniel Ramsey2020-08-03 10:13:562020-08-10 13:51:52When Sometimes Hustle Just Isn't Enough
Real Estate Virtual Assistants » Grow your real estate business & generate massive revenue with a quality Real Estate Virtual Assistant from MyOutDesk.
Mortgage Virtual Assistants » Stay focused on building relationships & business – that’s why mortgage & loan officers trust our virtual assistants.
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MyOutDesk, LLC • 3001 E St. • Sacramento, CA 95816 • Phone: (800) 583-9950
