What sets a virtual executive assistant a part from other remote professionals? Get answers and how to use them at your organization in this guide.

What Can a Virtual Executive Assistant Do for Me?

Maximizing your productivity is essential to running a successful business. Sometimes, though, you have to come up with unconventional ways to do so.

Hiring a virtual executive assistant has the potential to drastically increase your company’s efficiency, but many entrepreneurs don’t know everything they should about how they can help.

Let’s take a look at everything you should keep in mind.

Scheduling

As you might guess, a virtual assistant can seamlessly handle all of your scheduling obligations. This includes setting and confirming appointments, coordinating calls, and conveying schedule changes to both you and other parties.

When tasked with this responsibility, a virtual assistant will ensure that you are fully aware of any upcoming meetings or interactions. This is particularly useful for entrepreneurs who frequently meet with clients, stakeholders, investors, etc.

Contact Management

Many entrepreneurs simply do not have the time to communicate with the people that they need to. Unfortunately, this could result in a large number of missed business opportunities.

Your virtual assistant will vigilantly monitor for relevant emails and then forward them to you. A client inquiry that requires your attention, for example, will be promptly sent to you as soon as your assistant receives it.

Additionally, they will add your business contacts to a customer relationship management (CRM) software. They will also periodically organize your CRM application based on certain criteria, such as new clients who need extra attention, your highest paying business relationships, etc.

This will allow you to ensure that all of your client obligations are accounted for.

Internal Operations

Depending on what industry you operate in, your company’s internal operations will vary compared to another’s. Regardless, a virtual assistant will make these obligations far easier to handle.

Responsibilities such as proofreading documents, organizing essential files, or even setting up a project management system are all something an experienced virtual assistant can easily handle. Additionally, your assistant could review meetings or presentations that you were unable to attend and provide you with a synopsis.

Accounting

While a virtual executive assistant likely won’t be able to replace your company’s accounting department, they can help make everyone’s lives easier. To elaborate, they can ensure that timely invoices are sent to the appropriate party.

If necessary, your assistant will be responsible for securing outstanding payments if clients are proactive in compensating you for your services. They can also review your company transactions to ensure that everything has been properly documented.

Keep this in mind if you often experience difficulty when it comes to financial management.

A Virtual Executive Assistant Could Be Just What You Are Looking for

So, it’s essential that you keep the utility they’re able to offer in mind. The above information will help ensure that you choose the virtual executive assistant that fits your company best and helps you maximize your productivity.

Want to learn more about what we have to offer? Feel free to reach out to us today and see how we can help.

Learn how to improve customer relations and satisfaction through the use of virtual help desks. Get started with the insights and resources in this guide.

 

How to Get Started With Virtual Help Desks for Your Organization

With COVID-19 changing work environments—whether you work in-person, remotely, or in a hybrid combination—the way you help customers is changing too.

They’re spending more time at home and more time shopping online. That’s great news if your business can adapt to meet these needs!

What’s the answer? Virtual help desks. They can handle repetitive support tickets and deal with missing or lost orders, product questions, missing passwords, or account setup issues.

This virtual customer support frees up your in-house team for the work they do best. If you’re interested in hearing more, then read on!

How Virtual Help Desk Services Benefit Your Business

Customer service is a tricky beast, and that’s even more applicable to online interactions. As veterans of the digital age, we know it’s hard to communicate tone and intent over the Internet.

Remote customer service isn’t only responsible for satisfied customers. They also have to tailor their communications to digital mediums, where words are easily snarled and conflict can escalate.

What’s the best way to de-escalate customer conflict? Instant response times. This can prevent misunderstandings, frustrations, and delays.

With virtual customer service and support, your brand can help customers around the clock. Since help desk agents can be available from different time zones, you can achieve around-the-clock coverage.

This way, you’ll be able to respond to your customers at any time of day or night, which satisfies that need for instant answers. This also allows you to support a live chat option, which is how many younger demographics prefer to get help from the businesses they support.

Another great benefit is customer engagement. When customers feel like their concerns are a top priority to the company, they feel heard and respected.

Help desks are often the last line of defense for upset customers. It’s the tipping point for the brand-customer relationship.

Will the interaction be redeemed, and a satisfied customer walks away?

That depends on how your help desk agent responds. If they respond in accordance with your brand values, in a quick fashion that indicates the customer is a real priority, customers may forget what they were so upset about in the first place.

Developing Virtual Help Desks

To master the fine art of customer service, you need the right people at your side. Unfortunately, you might be strapped for time already. There’s so much to do, and so little time.

You need to save your hours for tasks that only you can do. That’s the best way to ensure that your business grows!

The typical job hiring framework takes a lot of time. You need to draft a good job listing, post it, respond to applicants, and interview them. Once you’ve decided on the right applicant, you need to deal with background checks, payroll, benefits, HR, and more.

That’s why outsourcing your help desk hiring needs is a great idea.

Focusing on What Matters

Whether you need one team member or an entire department’s worth, we can help.

It’s a great way to save your business and save money. With our help desk solutions, you’ll save 60% of what you would usually outlay for in-house staff.

Are you ready to streamline your approach to virtual help desks, find the staff you need, and reach your business scaling goals? Our team of vetted professionals is ready to fill your customer service needs.

Contact us today for a consultation!

There is a new trend in customer service coming to the forefront—the era of outsourced customer support (virtual assistants). As a business owner, you have more than just traditional email, phone and chat channels to serve your customers. E-commerce sites are seeking better calls to action for live chats, help desks, or even video broadcasts. You want more. You want a better experience, and your customers do too.

Today’s Era of Customer Service

Unique importance of Customer Support Virtual Assistants

Customer service and outsourced customer support virtual assistants have been around since the early days of virtual assistance. But now, you have the ability to hire a dedicated agent or team of agents to serve your growing customer support channel needs.

Not only will they provide better customer satisfaction across every channel, but they do it at a lower cost than in-house or outsourced customer service agents.

This arrangement is proving so effective that many companies are re-evaluating when and where to outsource their help desk services and customer support functions. Companies like Apple are even outsourcing their live chat channels on the company website for better service to their customers worldwide.

But while the benefits of virtual customer support assistants are clear, there are ways to make sure you have the right people for the job.

[Up to 70% off: Virtual Assistants]
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To best define and understand what makes a virtual customer support assistant effective you must first understand the three things every virtual assistant must know, very clearly.

Here is a quick reminder of these three things:

1) Process Efficiency

Process efficiency is key to understanding the most efficient way to serve your clients, because every minute counts. Your support agent must understand task management, time-saving technology solutions, and advanced customer communication tools. They must know how to reduce call deflection across channels while still providing exceptional service. Meanwhile, with this efficiency, the cost of a full-time virtual assistant is also up to 70% less than a traditional employee.

2) Customer Communication

An outsourced customer support assistant should know your customers inside and out. They need to understand each of your customer’s pain points to create the best experience possible. Outbound communication outlets like social media, content marketing and blogs are much more effective when handled by a virtual assistant who understands your brand, products and services. Remotely live chatting with customers or speaking in a real-time video broadcast are two forms of digital communication that support agents must know how to use properly.

3) Trust

A reliable virtual assistant will be able to carry out their responsibilities without dropping the ball. You have a lot riding on these customer service assistants. Trust them and empower them!

The last thing you want is a support agent that simply answers questions, without giving you any context or background about your customers or why they are contacting you for help.

You want an agent that takes an active role in helping your customer reach their goals, while also sharing the right information at the right time and place. As a business owner, you want it all – better service at a lower cost than hiring in-house agents and you have it!

There is no doubt that your business needs to consider outsourcing some or all of your customer support functions. The only question that remains is: how much should you outsource? And where should you start? That is something only you can decide. But the good news is there are plenty of virtual support solutions out there.

[Up to 70% off: Virtual Assistants]
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See For Yourself: A Closer Look at Virtual Assistants

The popularity and acceptance of virtual assistants will grow over the next decade. It is estimated that, in 2020, 40% of the entire US task force are virtual professionals. Today’s use cases for these task-oriented professionals are vast. “Freelance virtual assistant services” will be one of the biggest industries in terms of employment and global revenue by the end of the decade.

“Outsourcing makes the hustle better — because you’re not burdened with many/growing expenses that you’ll need to figure out how to cover and hit profit”

 

 

Focus on your growth & scale your operations

 

 

ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

 

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free ‘Double Your Business’ strategy consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”