11% of people use the real estate agent they previously used even though 87-96% rate their realtor as fantastic when they’re in the process but very few go back. Just the same, there are under 28 million businesses in the US, but only 4% of them ever exceed $1 million in revenue.
Why is that?
Everybody thinks it’s about sales and marketing, but your focus needs to shift and become more about client experience and operations when you reach a certain level of growth. If you can’t make that shift, you’ll quit growing – and your business will spend all its energy simply trying to replace churn.
Join us Monday, Aug 5 @ 9 am PST Pacific (12 PM Eastern) as we discuss how to deliver a great customer experience that benefits your entire business. Learn how to increase customer retention, improve employee morale, and break through the churn plateau to truly reach the level you know your business is capable of achieving!
When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. In this exclusive free webinar, he’ll provide you with a step-by-step approach to building a system and a bulletproof process for customer experience so that your business not only thrives but continues to scale! You’ll also get six tools that you absolutely must have to connect with your customers just for attending!