How to Get Started With Virtual Help Desks for Your Organization

By: Louie Z. Sawyer | Updated: April 16, 2021
virtual assistant help desk with headset

Learn how to improve customer relations and satisfaction through the use of virtual help desks. Get started with the insights and resources in this guide.

How to Get Started With Virtual Help Desks for Your Organization

With COVID-19 changing work environments—whether you work in-person, remotely, or in a hybrid combination—the ways you help customers are changing too.

They’re spending more time at home and more time shopping online. That’s great news if your business can adapt to meet these needs!

What’s the answer? Virtual help desks. They can handle repetitive support tickets and deal with missing or lost orders, product questions, missing passwords, or account setup issues.

This virtual customer support frees up your in-house team for the work they do best. If you’re interested in hearing more, then read on!

How Virtual Help Desk Services Benefit Your Business

Customer service is a tricky beast, and that’s even more applicable to online interactions. As veterans of the digital age, we know it’s hard to communicate tone and intent over the Internet.

Remote customer service isn’t only responsible for satisfied customers. They also have to tailor their communications to digital mediums, where words are easily snarled and conflict can escalate.

What’s the best way to de-escalate customer conflict? Instant response times. This can prevent misunderstandings, frustrations, and delays.

With virtual customer service and support, your brand can help customers around the clock. Since help desk agents can be available from different time zones, you can achieve around-the-clock coverage.

This way, you’ll be able to respond to your customers at any time of day or night, which satisfies that need for instant answers. This also allows you to support a live chat option, which is how many younger demographics prefer to get help from the businesses they support.

Another great benefit is customer engagement. When customers feel like their concerns are a top priority to the company, they feel heard and respected.

Help desks are often the last line of defense for upset customers. It’s the tipping point for the brand-customer relationship.

Will the interaction be redeemed, and a satisfied customer walks away?

That depends on how your help desk agent responds. If they respond in accordance with your brand values, in a quick fashion that indicates the customer is a real priority, customers may forget what they were so upset about in the first place.

Developing Virtual Help Desks

To master the fine art of customer service, you need the right people at your side. Unfortunately, you might be strapped for time already. There’s so much to do, and so little time.

You need to save your hours for tasks that only you can do. That’s the best way to ensure that your business grows!

The typical job hiring framework takes a lot of time. You need to draft a good job listing, post it, respond to applicants, and interview them. Once you’ve decided on the right applicant, you need to deal with background checks, payroll, benefits, HR, and more.

That’s why outsourcing your help desk hiring needs is a great idea.

Focusing on What Matters

Whether you need one team member or an entire department’s worth, we can help.

It’s a great way to save your business and save money. With our help desk solutions, you’ll save 60% of what you would usually outlay for in-house staff.

Are you ready to streamline your approach to virtual help desks, find the staff you need, and reach your business scaling goals? Our team of vetted professionals is ready to fill your customer service needs.

Contact us today for a consultation!