Take more of your business online by hiring, training, and tapping into the skills of a virtual receptionist. This short guide shares how to get started.
How to Hire and Train a Virtual Receptionist for Your Business
You’ve put in the work and decided that you need an answering service. You’re losing too much revenue to calls after hours, or you need time back in your day.
No matter what the answer is, you’ve made a great choice. A virtual receptionist can save you a lot of time and money!
However, the process is a little different than hiring a full-time employee.
Hiring a Virtual Receptionist
Virtual receptionist tasks are very similar to an in-house team member. They’ll answer the phone, log help desk tickets, take messages, answer customer questions and start customers along their sales funnel.
If you find yourself strapped for time as calls and email numbers spike, congratulations! That means your business is growing.
But to capitalize on that growth, you’ll need to stay on top of customer responses. This is the digital age, and everyone wants an immediate response.
It’s easiest to switch gears from the typical job posting and resume review. Instead, the best value is to find virtual receptionist services.
To outsource receptionist tasks, you’ll need to find a reputable company with a staff of virtual receptionists that can work for you. It costs less than you’d pay for an in-house, full-time receptionist that would come into your office.
The best part is, we’ve already done the vetting process for you. You don’t need to deal with benefits, interviews, or worrying that you’ll accidentally hire a dud that you’ll need to fire within days.
We’ve done the work already to hire the best administrative virtual assistant for you, so you don’t have to.
Training a Virtual Receptionist
When you hire a virtual receptionist, they are the ones representing your brand. Since they’re on the front lines of your business, customers will associate this receptionist with your brand.
If your receptionist is rude or unknowledgeable, customers will blame your brand. This is true even if the receptionist isn’t an official part of your full-time, in-house staff.
That’s why drilling your company values into your new administrative virtual assistant is crucial. What character traits guide each interaction with customers?
For instance, you might be a company that provides tech support to older consumers. With that in mind, your core values may be empathy and patience.
These should govern every single reaction with customers.
Once you’ve nailed down your values in order to train new employees with them, consider what training materials you’ll need.
If your processes are fairly simple and repetitive, the fastest way is to set up a virtual video conference. This will allow you to share screens and walk trainees through the process.
Then, they can try it. After trying it a few times, they’ll be able to ask questions and run into any snags while you’re looking over their shoulder and can help them correct it.
Bringing Value to Your Business
It can be tempting to want your hands in every pie” your business creates. After all, no one is more invested in your brand’s success than you are.
Your time is incredibly valuable, though. Some tasks need to be delegated and virtual receptionist duties are one of those things.
If you’re looking for vetted virtual receptionists today, check us out! We’re happy to help.