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Best Job Types for Low Overhead & High Profit Teams

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Job & Workforce Trends in 2020

In today’s high-tech economy, a remote workforce helps to maximize profits, grow clientele, improve business capacity, and often outperform competing companies that have fewer remote workers.

  • 50% of the US jobs and the workforce have gone remote in 2020.
  • 73% of teams will have remote staff in the 10 years.
  • Globalization and virtual workplaces will play an increasing role, causing more fluid shifts and flows of talent.

 

 

The Future is a Remote Workforce

This is what we learned from over a decade of experience with virtual assistant.  With a remote workforce and the right systems in place, it’s now affordable for business owners to to scale operations and talent.

  • Increase your touch points to the most influential clients.
  • Double down on branding and marketing — differentiate yourself.
  • Focus on adding value to your clients, suppliers, and vendors.
  • Double down on your prospecting and outreach programs.
  • Optimize the work of key talent and stay more connected to your people.

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Successful Businesses with Low Overhead & High Talent

  • Keep calm and thrive on. Now is the time to double down on the projects and ideas that will drive future growth and scale.

Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VPs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.” 

  • Your Next 90 Days of Planning. One of the keys to thriving during a recession is to focus your time on finding out opportunities to thrive and survive during this uncertain time. Spend the next 90 days of quiet time for deeper planning and preparing.

There are a MILLION ways to leverage a Virtual Assistant

 

Best Job Types to Increase Your Talent & Capacity

 

Here’s the job types that MyOutDesk virtual assistant services can provide you — with the flexibility, scalability, and cost-savings to adapt quickly to today’s changing business & market conditions.

  1. Example Roles
  2. Best Job Types

 

In a recent survey, we asked our virtual professionals how they’ve grown with businesses. These are only SOME of the roles that our virtual assistants currently hold for their growing companies.

NOTE: Personnel through MyOutDesk are up to 70% less than costs of adding a traditional employee!

  1. Example Roles:

  • SDR – Sales Development Representative
  • Transaction Coordinator
  • Marketing Assistant
  • Client Care Manager
  • Utility Clerk
  • Researcher/Admin Assistant
  • Administrative Assistant
  • Solutions Assistant
  • Recruitment Specialist
  • Listing Assistant
  • Client Care Coordinator
  • Acquisitions Specialist
  • Support Coordinator
  • Operations Coordinator
  • Administrative Assistant
  • Loan Coordinator
  • Concierge
  • Executive Assistant
  • Client Concierge
  • Executive Assistant
  • Relationship Liaison
  • Internal Sales Assistant
  • Acquisition Assistant
  • Data Administrator
  • Listing Manager
  • Account Reconciliation Assistant
  • Realtor Partner
  • Client Care Assistant
  • Lead Manager
  • Business Admin Assistant
  • Real Estate Marketing Assistant
  • Transaction Coordinator
  • Compliance Assistant
  • Product Support Coordinator
  • Leasing Specialist
  • Client Services Coordinator
  • Admin Guy/Office Assistant
  • “Friend”

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Best Job Types

Here are lists of the four main job types that a virtual assistant can do to best uplift your business.

  1. General Administration
  2. Marketing

General Administration
Having a virtual professional tackle operations and administrative outcomes for you can go far beyond what a traditional assistant does, like answering phones and keeping your calendar. There are many more ways a virtual professional can help you administratively. Here are some concrete examples of my favorite things administrative virtual professionals do for our clients.

  • Virtual receptionist
  • Client care & relationship building
  • Screen calls & emails
    Loan processing
  • Administrative support
  • Accounting & bookkeeping
  • Lead management
  • Lead reporting
  • Recruitment
  • Agile project management
  • Performance reporting
  • Customer support

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Marketing
There are many things a virtual marketing virtual assistant can do for you to supercharge your company’s scalability. Focus your talented marketing professionals on the above sales tools and also on ideal client targets. If you know who buys from you and why your marketing virtual professional can really help drive your message out to the marketplace. 

  • Online marketing, listings & social media
  • Virtual showings & open houses
  • Webinars & speaking events
  • Marketing automation
  • Brand work
  • Design coordination
  • Collateral development
  • Repurposing content
  • Audio, video & multimedia
  • PR & paid advertising

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Sales Development & Inside Sales
A sales development representative can take over your prospecting and expand your lead generation efforts. Our inside sales virtual assistants will help you generate more leads, qualify them and allow you to focus on selling and generating commissions. In addition to warm & cold calling, our virtual assistants can assist you with lead screening & pre-qualification, lead nurturing, prospect & client follow-up calls & more!

  • Telemarketing & inside sales
  • Smart plans
  • Appointments
  • Warm & cold calling
  • Prospect & client follow-up
  • Lead nurturing
  • Recruiting assistant
  • MLS

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Service & Support
MyOutDesk virtual assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and help you invest your time in dollar-productive activities that matter.

  • Manage trouble tickets
  • Manage escalation calls
  • Run reports
  • Manage calendars
  • Update CRM
  • Customer training & education
  • Issue resolution

… and the list goes on! With a business strategy in place that leverages virtual talent, there are a million ways that virtual professionals at MyOutDesk will transform your business.

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Niche Specialities to Grow your Business

Transaction Coordinator
A Transaction Coordinator Virtual Assistant manages all the paperwork and deadlines involved in a contract transaction. They’re trained in every step of the selling process and tasked with monitoring progress from the time the seller accepts an offer through the steps involved in the close of escrow.

Become more effective by using a virtual professional transaction coordinator to handle the repetitive tasks involved with closing a transaction – such as gathering documentation & signatures, calling clients, completing paperwork, following up on contract terms & requirements, and ultimately creating a broker file for the completed transaction.

  • Manage signatures & documentation
  • Manage paperwork processing & deadlines
  • Coordinate inspections
  • Respond to contract terms
  • Compliance coordination
  • Communications liaison

Loan Processor
MyOutDesk loan processor virtual assistants can to manage all the paperwork and deadlines involved in your mortgage & lending transactions – including every step of the process, from contract to close, and everything in between!

  • Gather documentation
  • Cloud e-agreements management
  • Lender follow-ups
  • Documentation review
  • Internal reporting
  • Manage mortgage or lending pipeline
  • Communications liaison

Schedule your free Grow Virtual strategy call today & access more free guides.

Envisioning of a New Reality for Your Business

Simply put, MyOutDesk equips entrepreneurs with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to find top talent and lower your operational costs.

MyOutDesk proudly provides free business growth business guides, books, and strategy calls. See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Keep Calm & Thrive On

Schedule your free Thrive strategy call today & access more free guides.

 

How Virtual Assistants are Changing the Market for Wellness & Care Practitioners

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Virtual assistants are an emerging type of personnel used in businesses in wellness & care, such as chiropractic offices, home care, and coaches for health, fitness & diet … plus many more.

Virtual Assistants for Wellness & Care

Outsourcing in medical offices & wellness practices can be a great idea if it allows business owners to focus on what they do best and get someone else to handle the less savory parts.

Many medical offices & wellness practices have found this to be an absolutely perfect solution for them. However, many businesses don’t do their research and end up making a poor choice when outsourcing. This is why it’s important to know what kind of business you’re in before you outsource.

For example, if you’re a medical or wellness practice that’s just starting out and is still trying to find its niche in the local market, it can be incredibly helpful to hire a virtual assistant when you need additional hands. This can help get your company moving in the right direction very quickly and at very little cost.

Regardless of when you outsource, it’s important to be very clear with your virtual assistant provider about what they are responsible for and what the standards should be as far as quality goes. This clarity is something that many businesses overlook, but it can make all the difference in whether or not outsourcing works.

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Why virtual assistants are the right fit for health & wellness businesses

For many years, people have been well-organized in the medical field. There are hospitals that have many different partner vendors to tackle symptoms and diseases together, plus even more servicers for managing payroll & insurance. 

There is a strong argument for why outsourcing is even necessary. It’s well known that there is a shortage in the medical field, and it is also well known of the challenges that wellness practitioners face as a small business.

There aren’t enough doctors or nurses to go around, and many people have had to wait long hours for treatment. What if we could use this outsourcing as an opportunity?

When certain functions from the health & wellness field can be done from home, this can cut down on costs and provide more efficient service or treatment for patients & clients.

In conclusion, with an effective ‘hybridized’ remote & physical workplace system in place there will be great capacity for health & wellness providers to go around and increase the amount of care & business they provide.

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Health and Wellness Virtual Assistants

Whether you are a Health & Wellness Coach, Personal Trainer, Nutritionist, Fitness Coach, Naturopath, sporting organization, run a Health and Wellness Spa, or run a gym, yoga or pilates studio, Doctor’s or Dentist’s office, MyOutDesk can help you grow your business by working with you and handling all of your administrative and/or marketing tasks and even your calls.

A MyOutDesk Administrative Virtual Assistant empowers you to work on your business rather than in it. We help you to focus on the activities that only you can handle by giving you a means to delegate all the other important yet time consuming daily functions of your business. Schedule your ‘Grow Virtual’ Business Strategy Session today and find our how a MyOutDesk Virtual Assistant can support your health and wellness business!

 

Here’s how virtual assistants are helping health & wellness practitioners:

  1. Appointment Setting & Documentation: Scheduling appointments, updating calendar, updating patient documentation & records, Medical faxes, insurance claims etc.
  2. CRM Management: Updating patient records, insurance verification, claim submissions, billing and much more. Patient data updating, billing updates & insurance claims, setting reminders for appointments, new patient scheduling, reference reports & more.
  3. Email & Phone Answering: Answering patient & administrative phone calls, helping patients with generic information on services & appointments, answering emails, managing your calendar.
  4. Research & Administrative Support: Any type of research on the web, answer company sponsored benefit plans details, maintain spreadsheets & any other information or secretarial tasks, co – ordinating with other staff or getting any other work done or organized at your office facility.
  5. Social Media Management: Updating your social media pages with updates, news or article sharing, sharing interesting facts & any recent medical, dental or health related posts or publications, coupons or offers, managing your business social media pages & profiles.
  6. Marketing Support: Setting-up email campaigns, creating marketing materials (flyers, brochures etc).

MyOutDesk has been in the industry for over a decade, helping all types of businesses grow. We have providing healthcare virtual assistant services for years, becoming one of the top virtual assistant providers available. After serving more than 5000 clients and employing over 4000 professionals, we have seen firsthand how this investment supports business growth. Because of this experience, MyOutDesk, currently caters to other industries as well such as professional services, mortgage and insurance to name a few.

[Considering a Virtual Assistant?]

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

Run Business Affiliate + Influencer MARKETING the RIGHT WAY

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In this current climate, everybody is bombarded with so much advertising and so much competition.  It’s the very reason why business owners & entrepreneurs need to focus on the importance of referral marketing.

Revenue Streams through Business Affiliates, Influencers, and Referrals

 

It’s always really more effective when a referral comes through from someone that they know and they trust. And so, people that you know they trust and kind of fall into the categories of an affiliate or influencer.

 

 

This webinar covers:

  • What is an affiliate for business?
  • What is an influencer for business?
  • What is a business referral?
  • What does it mean to be an affiliate marketer / influencer marketer to drive business?
  • At what stage can a business owner begin affiliate, influencer, and referral marketing?
  • What is the difference between affiliate marketing and referral marketing?
  • How do you price an affiliate program?
  • How do I collaborate with influencers for my business?
  • What tools & processes does a business have to have in place when they are putting up an influencer + affiliate marketing?

 

About Arlen

Arlen Robinson is a seasoned business owner and co-founder of Omnistar Affiliate Software which gives businesses the opportunity to set up and manage their own affiliate and customer referral programs. 

With over 20 years of experience managing and running various aspects of the company, Arlen has a wealth of information that he can share. His current responsibilities involve leading all business development activities for the company as well as hosting a weekly podcast known as the Ecommerce Marketing Podcast in which he interviews various marketing experts about successful ecommerce marketing strategies. 

 

 

OSI Affiliate Software allows virtually any business to put up affiliates in their system. They can create their own affiliate program/code and track it using the software.

They create a signup page for customers with an embed code for the signup page that can be added to their existing site to handle affiliates coming in.

Find influencers in social platforms and get them to use affiliate marketing properly and drive revenue!

 

What does it mean to be an affiliate marketer / influencer marketer to drive business?

 

At what stage can a business owner begin affiliate, influencer, and referral marketing?

Stage? Start right away, even if you’re a start-up! You hardly have enough customers, so you can easily get your name out and get more. THEN, you start a referral program when you have a customer base

Immediate exposure can jump start your affiliate marketing!

 

What is the difference between affiliate marketing and referral marketing?

Affiliate marketing is a form of referral marketing. Affiliates are getting money for the act of referring your customers to you, and they provide a value to their referrals. A good affiliate marketer will be able to convert that customer into something new.

If you’re looking for a one sentence definition, though: affiliate marketing is just referral marketing with money involved. But of course there’s more to it than that.

The one thing that separates affiliate marketing from referral marketing is the price tag. When you’re working with an affiliate, there’s usually a commission that goes to them for bringing in new customers.

On the other hand, referral marketing is more personal. It doesn’t have that specific price tag associated with it.

A good affiliate marketer will be able to convert that customer into something new. For example, an affiliate might take a customer that has bought one product and then turn them into someone who buys three more products.

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Affiliate Marketing vs Referral Marketing

With a referral program, companies will get customer’s network for an incentive (free product, discounts, etc)

Referral programs can help produce customer loyalty. Oftentimes in this type of program, referring a friend gets you a discount or extra incentives.

Affiliate programs are for people who are not part of your customer base and has their own audience, such as social media for influencers. They have followers and they can attract and promote your business or service.

They have not used your product or services, but they can promote you — they’ll get a percent or a fixed amount of monetary compensation

In short, influencers have a large level of followers, large network, and great audience reach.

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How do you price an affiliate program?

To price an affiliate program, you’ll need an incentive formula. For a service business or a business with a recurring subscription fee, like MyOutDesk (MOD offers one-time fee), you would want to come up with a higher number, such as a $40-per-month subscription. You can try pricing at 10-percent-per-month or $10-per-month — whichever works better, but usually what is higher!

In general 10% is a good starting point. You can check out competitors and compare how much they’re giving away. Can you afford to offer seomthing higher? You’d want to be competitive.

 

Recurring Fees / Subscriptions

You can offer a recurring commission for the life of the customer or for a set amount of time (such as for one year, or so). Define this in your affiliation TOS (terms of service).

OSI implements a 20% commission across the board for a fixed amount of time per successful sale of the customer life. Their plans start at $47 a month.

For influencers, prepare to pay higher based on the larger network or presence. Be prepared to do customization based on what the influencer or affiliate can bring.

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What tools & processes does a business have to have in place when they are putting up an influencer + affiliate marketing?

#1

Once your influencer + affiliate marketing is launched, you’ll require proper exposure of the program.

If no one knows you have it, you can’t attract the right influencer / affiliate (recruiting). Allow the program to be prominent on your site.  Describe what you can offer. Influencers will usually do keyword searches “affiliate program for PRODUCT/SERVICE”.

 

#2

Search and reach out to find affiliates and influencers in your network.

Search on Instagram. Search for hashtags, for example, #chicagofashionblogger. You’ll be able to get a shortlist of influencers that you can gauge for followers. Use this same strategy on different social networks.

 

#3

Offering the proper incentive.

If your offer is too low, they’re going to walk out and pass. Be competitive with your competitor’s affiliate programs!

 

#4

Sure that you have the right tech, tools, and systems to manage your affiliate program.

Spreadsheets and manually tracking are OK, but not efficient. Software can make it more effective from the signup to the tracking to the dashboard. As you grow your base of affiliates and influencers, you won’t be able to follow through and track everyone.

OSI can track successful affiliate links that have successful sales. Most software has integration to a payment provider (OSI pays through PayPal).

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How do I collaborate with influencers for my business?

On a case by case basis, you can figure out the high hitting influencers who can work better with co-branding. Visualize the influencer face or brand along with your product or service to give yourself some reassurance and to make the right decision.

There are local influencers in your network that have a good amount of followers, smaller audience, not as glamorous, but they have better credibility and engagement with their smaller audience > remember, Tighter level of relationship with their followers > followers trust them MORE!

 

More info with OSI Affiliate www.getosi.com

More info on Arlen https://www.arlenrobinson.com/

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

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SALES CONVERSION – Importance of Delegating Tasks Correctly

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The Sales Conversion Podcast with Rylee Meek introduces listeners to the creator of the Social Dynamic Selling System, and how to turn cold calls into hot leads.

Interested in leveraging the remote workplace & scaling businesses with virtual assistants?

[Considering a Virtual Assistant?]

We were just interviewed for The Sales Conversion Podcast with Rylee Meek — on why it’s so important for business owners to delegate tasks correctly.

Rylee Meek has developed many multi-million-dollar businesses for himself and has coached other business owners and salespeople how to do the same. On the show, Rylee shares his own expertise as a business building guru to expand your business, grow your income, and improve your life.

Guests on The Sales Conversion Podcast include experts in their field who have succeeded in business and sales, and can share their secrets so you can do it too. Tune in each week for a dynamic conversation about tried, tested, and fine-tuned ways to grow your business and create a scale-able selling system.

ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

The Difference Between Entrepreneurs and Businesspeople

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Throughout history, business and tradesmen have been responsible for much innovation in technology (that would not occur without it), economic growth, and prosperity. All parties benefit from business relationships.

In this article, we explain:
  • What is the difference between entrepreneurs and businessmen?
  • How do businessmen and entrepreneurs scale business in the 2020s?
  • Is business outsourcing a good thing?
  • What are the foundations of business excellence?

 

Businesses offer products and services that consumers want; the businesses make a profit, which they use to hire workers, pay rent, buy equipment etc. Businesses that make products that consumers want receive a profit. If they don’t, eventually they will go out of business and be replaced by other businesses.

Without business, no one would be able to afford many products and services; they are often much cheaper than creating the product or service by yourself. If you wanted a house built from scratch (assuming it is possible), you would have to pay someone for their labor.

If the business is reputable, then you can trust that they will not cheat or defraud you. If a business advertises a product, they are legally obligated to give customers their money back if it does not perform as advertised. There are many laws and regulations that business owners must adhere to, in order to protect their customers.

The Difference Between Entrepreneurs and Businesspeople

Entrepreneurship is a curious thing. While many people talk about it, few truly understand what it means to be an entrepreneur. So here is an attempt to describe what entrepreneurship really means.

There are two types of entrepreneurs: the ones who create businesses, and the ones who destroy them. A business may be defined as ‘an organized group of people working together to reach a common goal.’ By this definition, an entrepreneur is someone who founds a new business or starts a project that has not been tried before. An entrepreneur is someone who takes on risk in order to achieve rewards.

This is not at all what most people think about when they hear the word ‘entrepreneur.’ Instead, they have ideas of wealth and glamour. As a result, many young people who are interested in their own success choose to become businessmen.

Businesspeople and entrepreneurs are not the same. Businessmen invest in businesses that already exist, hoping to gain a profit from them. This is not the same as starting a business from scratch. It does involve risk-taking, but it is of a much different sort than founding an entirely new venture.

Businessmen often make money for themselves, but they do not create wealth. They merely distribute the wealth that already exists in society. An entrepreneur, on the other hand, creates new businesses and projects that did not exist before. He or she takes risks to better society as a whole, instead of merely looking out for his or her own personal interests.

That’s not to say that you’re just one or the other. You can process the best traits of a business person and of an entrepreneur.

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Advancing Organizations: How Entrepreneurs & Businesspeople Scale Business in the 2020s

Technology is the solution to scaling businesses. They can be scaled more efficiently through technology as opposed to physical labor. By combining both new technologies and outsourced labor (virtual assistants), many aren’t yet aware that competitive businesses are assigning a full-time virtual assistant to pair with their digital technologies.

Is business outsourcing a good thing?

Virtual assistants are providing the human-touch needed for up to less than 70% the cost of a traditional full-time employee – often in the same tier of low overhead costs as some popular digital software subscriptions.

Outsourcing is generally a good thing, as it allows us to lower the prices of goods and services by increasing competition. This benefits everyone in society as we can afford more stuff. With lower prices through outsourcing, it’s likely we’ll buy more within our local economies. So in the long term, everyone will benefit.

For example, a company that wants to scale would be well-served by using technology. This is because it has the potential to significantly reduce resource costs while also increasing output. Companies can also be scaled through the use of land, but this is not a practical solution for all companies. Land is too limited and finite in supply for scaling to be effective. Even so, there are some companies that make great use of space. They are able to do so by making use of vertical space. They add up multiple floors at one location, which means that they can produce more services or goods in this way.

Ultimately, scaling through virtual assistance combines the qualities of technology and human labor, without the overhead costs of adding more physical space.

[Considering a Virtual Assistant?]

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Foundations of Business Excellence: Origins and Principles

The origins of business or organizational excellence are complex and multifaceted. Several different organizations can have foundations for excellence in common, but the actualities of those foundations are usually unique to each organization because of differences in what is valued or rewarded within a given organization at any point in time. Those nuances mean that ‘organizational excellence’ is not a singular state or condition that an organization must strive toward, but rather it is necessarily plural; there will never be one model for how to achieve organizational excellence.

Having said that, there are some similarities in the foundations of excellence across businesses. If we look at a number of different organizational models, what do they all have in common? What is their shared foundation?

To answer this, we must first define what ‘excellence’ means. Even though definition of excellence can be debated – and indeed some would argue should be debated as a matter of principle – but there are certain commonalities among definitions. For example, most people agree that excellence is something an organization actively strives for.

Beyond that, however, there are different views about the nature of excellence. Some people think of excellence as a state or condition; some say it is something transient or ephemeral; and others define it as an end-point to be reached. These differences in definition matter because they determine what qualities we choose to emphasize when trying to achieve organizational excellence.

Organizations define excellence by thorough measurement of goals and outcomes through key performance indicators (KPIs)  – and luckily MyOutDesk Administrative Virtual Assistants can produce important reports and analytics, helping to make informed decisions and saving time for the professionals to focus on the best outcomes.

[Considering a Virtual Assistant?]

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

Sales Development Reps – The True Catalysts in Business

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About 50 percent of the virtual professionals we place with clients are fulfilling clients’ sales development outcomes (that’s over 5,000 virtual professionals we’re talking about). So over the years, we have garnered real evidence about how virtual assistants as Sales Development Representatives are real catalysts in business.

We share this concrete system to show how any business who integrate virtual assistants in their business can also scale operational capacity while also lowering overhead costs.

  • Bulletproof Scripts
  • Clear Elevator Pitch
  • Value Proposition
  • Process for Handling Objections
  • Positioning Document
  • System for Measuring Results
  • Avoiding Common Mistakes
  • Sales Development Rep Example Calls

 

 

Virtual assistant can help you and your business enormously when it comes to generating and converting leads — that is, taking a potential customer who may have an interest in your business, or even may never have heard of your business, and turning that lead into a warm opportunity.

That warm opportunity would include a sales meeting, and if all goes well, a sales quote. Preparing virtual professionals to succeed with this out- come is one of my favorite things to do because the path to having your investment in sales development reps (SDR) pay off in terms of revenue is clear-cut and highly measurable from an outcome basis.

When I say pay off, I’m not speaking merely of an increase in sales. In business, I like a three-to-one return. If I’m spending $5,000 to put someone in place, I want to see a $15,000 return. Your top concern about onboarding a virtual sales team will probably be “How do I do this?” Well, you could just put someone in a seat and say, “OK, now go sell for me,” and ask that individual to be accountable for some metrics you have made up in your head. In fact, as an entrepreneur, your go-to mode is probably that you jump right in first and worry about the how later. That is classic entrepreneur behavior, and in general, it’s a great attribute. In this instance, however, I’d like you to resist that and reframe your thinking.

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This is a situation in which having a concrete plan will pay off in real dollars. Think about onboarding an SDR as if you are running a relay race and you have a baton in your hand. You’re fully committed, and you’re killing it at Usain Bolt speed. As you approach runner number two, she holds out her hand expectantly to receive the baton. But instead of passing it to her, you throw it to her. It misses its mark, striking her in the head, and she stumbles. Not smart, right? You have just set up your talented teammate to fail. And that is the biggest mistake that people make when they hire VPs: They chuck the baton rather than smoothly hand it off. So, all you need is a recipe for a smooth handoff.

 

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Have Bulletproof Scripts

Scripts are in the virtual professional’s arsenal. Here are the elements you should painstakingly document in written form for your new sales team members. Of course, the content will vary depending on the type of business you are in, but for the moment, I will give you examples based on what we use at MyOutDesk.

A Clear Elevator Pitch

Know your elevator pitch. The base formula for a good elevator pitch is “I serve [who] to do [what], so they [get this result].” Ours is: “We instantly scale growing companies with virtual professionals.” That is what we do at MyOutDesk, in a nutshell. The elevator pitch is such an important piece for you to craft and for your VPs to absorb. You all need to be on the same page as you communicate your company’s value, and once you have articulated this clearly and documented it transparently, your VPs will be able to advance that message. They will communicate it in exactly the way you would.

Know Your Value Proposition

This might seem a bit obvious, but many business owners think their value proposition is just that—obvious—and they fail to document it concretely for their virtual sales reps. Give them the information they need to be clear in their conversations about why your clients choose you. What is the benefit they see? We hear time and time again from our clients that they are overwhelmed, and alleviating that overwhelm is where we add massive value. They are so busy, and we are the “easy button” for finding talent to help them. There is no way they could find five people to interview in forty-eight hours…but we can. We have already vetted them. The MyOutDesk value proposition: “We provide indispensable VPs to growing businesses.” If you can articulate your value proposition clearly to your virtual professionals and have that in written form somewhere they can refer to, you are hitting one out of the park from the outset.

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Have a Process for Handling Objections

When you give your virtual professionals your value proposition, you are giving them the ideal outcome. But you also have to prepare them for the challenges they’ll encounter. Document all the objections that a potential customer might have for your product or service, and your virtual professionals will wear it like armor in their conversations with leads. They will be ready to answer potential customers’ objections in a friendly way. Why might a customer say no? What answer could your virtual professionals give that might turn that into a yes? Help them to anticipate these issues.

Have a Positioning Document

A positioning document expresses how your product or service fills a need that competitors don’t, so this is a critical piece for a sales development rep to know. At MyOutDesk, our positioning document has expressions along these lines:

  1. We have helped over five thousand clients grow their businesses.
  2. We make sure that every virtual professional you interview is exceptional and MOD-certified because of our thorough vetting process.
  3. We have been in this business for twelve years and built an industry around serving medium and small businesses.
  4. We provide Market Force™ personality profiles to accurately match talent.
  5. We provide medical benefits, microloans, vacations, and conferences for our virtual professionals.
  6. MyTimeIn is our proprietary software that helps track outcomes and provides daily task oversight.
  7. We have a Chief People Office in the United States that personally vets our virtual professionals.
  8. Your partnership with us benefits our Charity Impact Movement (503c). We give away thousands of dollars every year to impoverished communities.

These are points on which none of our competitors can compare. Anyone who tries to stack up against that will have a huge challenge, and the only way they can win is through offering a lower price and lower quality. MyOutDesk is the price leader and has the highest quality available, so this is exactly where I want our competitors to be (a lower-priced alternative). If they offer lower prices, we can say, “Look at all the value we have to help your business scale. If you are looking for the cheapest, that’s not us. If you are looking to scale effectively, while ensuring a great end product that gives value to your customers, we know how to do that.”

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Have a System for Measuring Results

You and your sales virtual professionals will know you are scaling the business when you have clearly defined processes for measuring the following:

  1. Leads received:This is the number one thing you must track. How many leads are coming into your business every single day, week, and month?
  2. Number of calls: How many calls did your virtual professionals make to those leads?
  3. Leads converted: How many of those calls went from being just a lead to an actual opportunity to sell?
  4. Speed to lead: This is a metric that really matters. How much time elapses between when the lead comes in to when the call goes out, and does it convert successfully? For example, a lead might come in at 1:00, and they get a call five minutes later.
  5. New clients/sales: How many new clients resulted from this process? This is the bottom line. Have a system in place that tracks all these things in a way that is easy for everyone to understand.

 

Avoid These Failure Points

What I have described so far are the things you need to do to be successful in scaling with your virtual SDRs. Based on my vast experience, I’d also like to give you come common pitfalls to avoid.

  1. You don’t have enough leads: I like to have five hundred new leads a month, but your number will depend on what industry you are in and what your sales cycle looks like. I always like to have three to five salespeople behind our virtual SDRs. An SDR’s job is to convert a lead into an opportunity, right? And the salesperson’s job is to turn that opportunity into a client. It is important for the SDR to feel like he or she is on the same team with the salesperson, and vice versa. Having enough leads and enough salespeople allows you to test who is closing and who is not. We once had a client come to us because he was upset his team wasn’t converting enough leads. It turned out that the salesperson wasn’t immediately calling the leads once they got converted into an opportunity, instead letting them go for two or three days before calling. It’s very important that you have enough people and a measurement for speed to lead for both the VP and the salesperson here in the United States.
  2. You aren’t doing daily and weekly meetings: I like a daily morning meeting with a little music and a little coffee, so everyone can talk about the wins. Everyone is talking about where their energy is and how they are feeling, and we are putting positivity out early in the morning so that feeling can be conveyed through the phones. Weekly meetings are for making commitments to sales and conversation goals.
  3. You aren’t tracking conversations: Someone who is having forty or fifty conversations per day is going to have a different result than someone who is having ten. You want to set concrete goals for the number of conversations and share those in your daily and weekly meetings.
  4. You don’t have activity-level measurements: Your system for measuring results should include everyone on your team. How many calls did each person make? How many times did each person try? How fast did each person handle the opportunities in front of him or her, and how often convert? These are important metrics to have for each individual.
  5. You aren’t going after the 3Rs: As I mentioned in chapter 11, referrals, recommendations, and reviews are critical to your business. It is astounding how many businesses fail to harness the power of these three things. We chase them ruthlessly at MyOutDesk. In fact, we get referrals all the time from people who have never even done business with us. There is a woman in Texas who has sent us three or four clients. I had only one conversation with her, five years ago, and she hasn’t bought from us, but she keeps sending us people because I had a great conversation with her. If you aren’t pursuing the 3Rs with your team, you are miss- ing out. As you can see, my prevailing message about how to set up your virtual SDRs for success is communicate, communicate, communicate. Assume nothing, and document everything.

SDR Example Calls

Here are a few snippets from a call being made to a seller lead:

 

Here are a few snippets from a call being made by one of our Real Estate ISA VAs to a Buyer Lead:

 

Here are a few snippets of a call being made to an Expired Listing Lead:

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Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VPs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.” 

 

Get Big + Add Value … Or Die: How brokers are changing the way they do business

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“You either get big & add value, or you die.”

Link to Podcast

 

MyOutDesk CEO Daniel Ramsey sits with Kirky Galt in an innovative, new podcast called, RE EXEC TL | Executive Success and Growth Stories.

A brisk new podcast featuring entertaining, insightful, and informative interviews with thought leaders in executive management in the real estate industry.

Exploring topics and perspectives regarding:

  • Industry regulation: environmental, financial, and monetary policy.
  • Economic and social trends leading to where we’re at and the outlook on where we’re headed in the 2020s.
  • Paths to executive success in strategic management in the real estate industry.
  • Inspirational stories and spoken case studies (executive background and successful campaigns).
  • What marketing channels are proving most effective in targeting and converting real estate business, consumer, and investment prospects.
  • Strategies to build a rooted brand position and compelling unique value proposition.
  • and much more value-add content for real estate executives on the go.

We get into how brokers can build a culture remotely, develop systems, position their brands, and scale their businesses.

 

Kirky Galt, CEO and Creative Director of Creative Real Estate Copy. Kirky has extensive experience and education in marketing, real estate, business, strategic planning, green building, and finance. He’s a real estate broker whose focus is on investment and sustainability. As a creative professional, Kirky brings a passion for art and music to business, marketing, and design.

 

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Explained: What is a virtual assistant?

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Considering a virtual assistant for your business? — This page has everything you need to help you make an informed decision. Hiring a virtual assistant marks the beginning of a new and exciting time for you, your current employees, and the company. Employing a virtual assistant means that the company is making an investment in your team and looking to achieve the next level of excellence and performance.

Read more

Is Your Email Marketing Failing? Here’s How To Fix It!

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Email marketing is one of the most powerful and cost efficient tools for generating & nurturing leads. Its non-obtrusive nature and immense flexibility gives you a lot of room to find creative ways to market to your clients. You shouldn’t underestimate the possibilities that can be created with a strong email marketing strategy.

Email marketing requires attention and consistency. Leverage a MyOutDesk Marketing Virtual Assistant to implement your strategies for email and all your marketing responsibilities. Schedule your ‘Grow Virtual’ Strategy Session to find out how.

 

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If your email marketing is not as effective as you might hope, there are a few factors that might be holding you back.

1. You aren’t doing it.– Surprisingly, there are a huge number of entrepreneurs who do not utilize email marketing in their business. Email is 40 times more effective at acquiring new customers than Facebook or Twitter. According to studies, email beats social media by 40 xs for customer acquisition.

2. You aren’t personalizing it. – Automated emails are convenient ad easy. There is nothing wrong with writing blanket type emails that may generally appeal to a large portion of your niche. You do not have to write an individual email to your contact list, however, little touches of “personalization” are important as well. For example, using their names is a great touch. “Hey Greg!” is still better than a non-descript greeting. Many email platforms allow you to customize greetings and can be programmed to pull names from a list. Aside from that, use words or terms that are related to your niche, this tells your leads that you really know what you are talking about and are here to help them.

3. You aren’t responding quickly enough. – Speed to leads applies to emails too. Over 88% of prospective customers expect a response within an hour, but this is rarely accomplished. You should respond to inquiries within the day of receiving them AT LEAST., the sooner the better.

4. You aren’t mobile friendly. – Mobile accounts for up to 77% of email opens! When creating your emails, make sure that they are mobile friendly as well. People are constantly on their phones and you want to be sure that your email has readability across different devices. Testing your emails before sending them out so you can make adjustments is a great way to ensure that you are.

5. Your content isn’t dynamic. – Nobody wants to hear the same things over and over again nor do they want to feel that all you are doing is selling to them. Mix-up your content by talking about different aspects of human life that relate to your services. Find different ways to touch on your audience’s personal interests and perspectives.

6. You aren’t testing your content. – A/B or split testing is a highly effective tool when you are trying to figure out your market. Testing the efficacy of different kinds of content can greatly help your marketing strategy. Every audience is different. You must test to know what works. A/B tests can improve conversion rates by 49%.

Email marketing can indeed be a powerful avenue you can use to grow your business, but sometimes it takes the kind of time and attention that you just do not have. A MyOutDesk Virtual assistant can be instrumental in ensuring that your marketing campaigns are effective.

Schedule a ‘Grow Virtual’ Strategy Session so we can help you make the most out of your email marketing!

 

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Achieve the Dream – Scaling as a Franchisee | With Brian Beers

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Brian Beers and his family currently own and operate 12 Midas® franchises in the Philadelphia area. He shares what talent means for his franchise businesses and his journey to getting the leverage that he needs.

 

“We used outsource companies in the past and have some varying experiences. I really like about [MyOutDesk] is all the work that you guys do upfront to find the right virtual assistant — ensuring that we’re getting a high-quality, well-vetted candidate because the biggest challenge or a roadblock is TRUST.”

 

How to scale profits with a franchise business

 

Brian’s family has been in business of owning franchises for a long time. With a virtual assistant, they doubled their business in the last 3-4 years, and the next couple years they’re looking to double again. His virtual assistant, Ann, handles tasks independently. Brian compliments her achievements in our interview.

 

The virtual assistant directly works with his managers to get things done. These tasks are now completely off his radar, and Brian shares his “great experience for his franchise locations!“

 

“We got to try to multiply our efforts, and that’s really where the virtual assistant comes into play. They take away the everyday tasks, so that I could focus on higher-value outcomes and continue to work towards these larger goals.”

 

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.” 

 

ENVISIONING OF A NEW REALITY FOR YOUR FRANCHISE BUSINESS

Simply put, MyOutDesk equips entrepreneurs & franchise owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VPs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

 

 

Real Estate Virtual Assistants

Real Estate Virtual Assistants » Grow your real estate business & generate massive revenue with a quality Real Estate Virtual Assistant from MyOutDesk.

Mortgage Virtual Assistants » Stay focused on building relationships & business – that’s why mortgage & loan officers trust our virtual assistants.

IT Outsourcing » Rapidly scale your technology business and improve your customer service, support & retention with IT outsourcing from MyOutDesk.

HR Outsourcing » Industry leading HR & PEO organizations trust MyOutDesk virtual assistant services for the highest quality HR outsourcing.

Healthcare Virtual Assistants » Rapidly scale your Healthcare Organization by recruiting top-quality staff with MyOutDesk virtual assistants!

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