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myoutdesk testimonials mihran berejikian president at Belami, inc belami ecommerce

From One to Ten Virtual Assistants: An E-Commerce Success Story

e-Commerce, MOD Virtual Assistants, Testimonials

Providing e-commerce virtual assistants has helped businesses THRIVE this year. From 1 to 10 virtual assistants in a matter of WEEKS, learn how Belami Ecommerce Solutions has scaled its operations with MyOutDesk Virtual Assistants!

MyOutDesk CEO Daniel Ramsey sits down with President of Belami, Inc. Mihran Berejikian.

 

Tell a little bit about how MyOutDesk fueled your e-commerce company with talent?

“It’s done so in a couple of ways. First, we were able to meet the unprecedented demand surge that we had due to the pandemic. Which of course has been terrible for the country and the world. But, has definitely been good for e-commerce home retailers. The demand surge created an environment where we needed to bring a lot of bodies in immediately and MyOutDesk provided that. We have great people who ramped incredibly quickly, actually, one of the great benefits that we didn’t expect to occur is—not only did they ramped up quickly…”

Virtual assistants were able to the job that the local people were able to do …   AND they actually raised the bar!

“Because on average, at least for the jobs that we were hiring, they were more mature, more experienced, more grateful, and more committed to what they do. We can now expect to get the same from our other employees, and its given us a really good benchmark as to what we should be expecting from other employees. So now we’re able to meet the day-to-day demand for what we hired them for. Plus it gave us a great big benchmark to compare to and it raised the bar across the board.”

What positions do you think are appropriate for an eCommerce company to hire in the virtual assistant world?

“For us, it’s entry-level accounting, accounts receivable, accounts payable, etc. Also some amount of reconciliation work that is repetitive but still requires some level of accounting skills. On the customer service side is chat management. So virtual assistants are answering chats from customers, fielding basic questions about availability, order status, as they mature we think we’ll actually be able to let them ask product-related questions. And then, Virtual Assistants are also doing order management. We live in a dropship world, so order management for us means we get the order from the customer, we transfer it to the manufacturer, and we have to work with the manufacture to make sure that they’re shipping it on time, and they’re notifying us.”

“So there’s a whole host of activities that occurs all the way across the funnel from when a customer places an order to when it arrives. For the percentage of times when it arrives and there are issues, there’s a whole other set of workflows that needs to occur to solve those issues.”

[Considering a Virtual Assistant?]

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One of the things that are unique about your eCommerce business, is that you went from 1 virtual assistant to 10 virtual assistants very quickly! What surprised you about the hiring process?

  1. How easily the hiring process went.
  2. How quick and smooth the interviewing went.
  3. And, the overall success rate of the candidates was pretty darn close to 100%!

What would you tell an e-commerce leader in your space who has never considered using virtual assistants?

We shied away from it for many years due to fear of culture. Given the current environment with everyone working remotely, that concern is no longer there. So this is really the right time to try it, implement it, and think about blending it back with the culture.

What e-Commerce Virtual Assistants do for eCommerce Businesses:

  • Dropshipping & supplier coordination
  • Amazon seller services
  • Product research for Amazon
  • seller growth analytics
  • Amazon & eBay listing placement coordination
  • inventory placement
  • seller compliance
  • Amazon & eBay advertising
  • fba revenue calculations
  • liaison to dropshipping suppliers
  • handling inquiries from the resolution center
  • managing seller hub
  • Shopify administration
  • Google shopping coordination

Here’s how e-commerce virtual assistants support e-commerce merchants:

  1. Listing Coordination & Documentation: product and inventory support, reports, and billing
  2. CRM Management: Updating records, verification, claim submissions, billing, and much more.
  3. Email & Phone Answering: Answering administrative phone calls, customer support, answering emails, managing your calendar.
  4. Research & Administrative Support: Any type of research on the web, maintain spreadsheets & any other information or secretarial tasks, coordinating with other staff or getting any other work done or organized at your workplace.
  5. Marketing Management: Coordinating your social media pages with updates, CPC & PPC coordination, news or article sharing, setting up email campaigns, creating marketing materials (flyers, brochures, etc).

MyOutDesk has been in the industry for over a decade, helping all types of businesses grow. We have providing e-commerce virtual assistant services for years, becoming one of the top virtual assistant providers available. After serving more than 7500 clients and employing over 4000 professionals, we have seen firsthand how this investment supports business growth. Because of this experience, MyOutDesk, currently caters to other industries as well such as professional services, mortgage, and insurance to name a few.

ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place. MyOutDesk proudly provides additional free business growth guides, books, and strategy calls. See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

Experience The Difference
MyOutDesk can save you up to 70% on employment costs
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

July 5, 2022/by Jeremy
two hands shaking over some charts

How customer-focused Business Leadership helps you to scale

Administrative, MOD Virtual Assistants, Podcast

Discussing all things related to customer experience, customer service & inside sales for today’s world — explore customer experience, ideas for growing your business, tips, and tricks from industry leaders, and focus on how we can all strive to provide great customer experience and service in all industries and spaces!

In this episode of the CXC Podcast. Daniel Ramsey of MyOutDesk talks with Adrian and CXNation about building and growing his business and how he and his team have approached and optimized The Four CX Pillars: Team, Tools, Process, and Feedback.

 

Podcast Link

Founded in 2008, MyOutDesk, LLC is one of the largest & most trusted virtual assistant staffing companies in the USA, with over 7500 clients across industries including real estate, mortgage, IT/tech, human resources, healthcare, and more!

Listen to this episode to learn from another amazing customer-focused business leader who has been able to build a stable of amazing customers and an incredible customer-focused team of employees. Huge thanks to Daniel for coming on the show and sharing his story with us!

Visit www.cxchronicles.com today or check them out on Instagram/FB/Twitter using the handle @CXChronicles

[Considering a Virtual Assistant?]

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INCREASE RETENTION WITH CUSTOMER SERVICE OUTSOURCING

In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.

At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being shorthanded in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.

MyOutDesk Virtual Assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.

Even better, our virtual assistant cost less than 60% of what you’d pay for in-house labor—and we take care of all the recruiting, background checks, payroll & benefits for you.

From a single virtual assistant to department-level staffing, only MyOutDesk gives you a solution for customer service & support that allows you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.

[Considering a Virtual Assistant?]

Back to top

 

ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment costs
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

See also:

  • Steps to Building a Remote Culture: Link
  • Customer Service Virtual Assistants: Link
  • Explained: What is a virtual assistant? Link
October 26, 2020/by Jeremy
hand writing on a on a sales chart

Four Huge Sales Trends Every Business Owner Must Know for 2020!

MOD Virtual Assistants

Are you on top of the latest business trends? You’d better be! It’s crucial to ensure that you are always relevant and continuously connect with your target demographic. The fast-paced world seems to give birth to trends left and right, and some may just be fads, but keeping up with them will show you the mindset of consumers and what they are looking for. You will then be able to adjust your strategies and keep your pipeline flowing consistently.

Stay on top of trends and get the support to keep up with the flexibility to meet your consumers’ needs with a MyOutDesk Virtual Assistant! Book your Double My Business Strategy Session today to find out how!

Here are four sales trends you need to know to dominate 2020.

#1 Focus on top-notch customer experience

According to statistics, 89% of consumers began doing business because of a poor previous customer experience. This means that they went elsewhere because they had a bad experience somewhere and searched for something better. Furthermore, statistics also show that 64% of consumers check reviews online before visiting a business. That being said, 2020 will be a year for laser focus on consumer experience. Having multiple options due to the rise of more businesses will cause consumers to be more particular to find exactly what they need.

So what does a better customer experience look like? Here are some factors to consider, based on consumer behavior studies:

  • Surveys revealed that 60% of customers feel that waiting on hold for just one minute is too long.
  • 92% of consumers read online reviews while looking for a local business.
  • A minimum of 10 and 12 positive reviews is needed to make up for one negative review.

Giving your customers a tailored, positive experience will not only guarantee repeat business but referrals as well. Fostering this opportunity to generate positive reviews and even rewarding loyal customers can do heaps of good for your business. Another major factor is having more knowledgeable sales reps or team members who will truly make your customer feel well cared for. Finding people who are focused on making a sale and prioritizing making a real connection can make a huge difference in the whole customer experience.

 

#2  Sales Enablement

Sales enablement is the development of providing a sales organization a process where they can gather information and help salespeople sell more effectively. The roots of sales enablement provide salespeople with processes and tools to build connections with a consumer throughout the buying process successfully. A huge part of sales enablement requires equipping salespeople with data that they can use in sales cycles. This information might look like customer-facing scripts, best practices, and sales training to name a few. Whatever form the information is in, it must be easy to consume and sustainable across the sales organization.

Sales enablement is a key factor in scaling the sales organization. It transforms a sales organization with a handful of overachievers into a reliable business with a team of rock stars.  It is fundamentally an effort to establish the principles of a successful salesperson.

Modern business owners are increasingly adopting sales enablement strategies, which will certainly continue in 2020. To stay on top of this trend, take the time to plan out a sales enablement strategy, from helping to onboard new salespeople as efficiently as possible to consistent coaching to your existing salespeople.

 

#3 Understanding Generation Z

Generation Z often takes a backseat to millennials as their buying power increases makes them a more appealing target demographic. However, Gen Z should get just as much attention because their buying power is just as ripe with potential. According to statistics, Gen Z currently accounts for approximately $29 – $143 billion in direct spending. Generation Z comprises the people who were born between the mid-’90s to the mid-2000s. Generation Z was born in an era where the transition of technology and the birth of social media happened. This means that there is a healthy mix of appreciation for both the traditional and the new. As a result, Gen Z can be a challenge to target. According to studies, Gen Z has an attention span of about 8 seconds—compared to the millennials’ 12. However, this is matched with a sophisticated filter that comes from growing up in a different era.

This year, Gen Z is expected to account for 40% of all customers. Even more astounding, one expert says, “Generation Z is one of the most powerful consumer forces in the market today. Their buying power is $44 billion and expands to $600 billion when considering their parents’ influence on their parents’ spending.  To tap into this demographic, you need to be aware of what makes them tick and what appeals to them. They generally gravitate towards authenticity and genuine connections. Do this, and you will find business opportunities that you will not find with any other demographic.

 

#4 The Omnichannel Marketing Strategy

Omnichannel marketing is one of the strategies you can employ to tap into the ever tricky Generation Z without alienating your other demographics. Omnichannel intends to use all of your marketing channels and platforms, both traditional and digital, in-store and online, to produce a unified experience for your consumers. So what is the difference between multichannel omnichannel? While both strategies employ the utilization of different platforms to target demographics, omnichannel is more consumer-centric as opposed to multichannel, which is focused on company branding. Multichannel marketing pushes the ‘what’ meaning of their branding and sends the same message to consumers regardless of the platform. At the same time, the omnichannel strategy is focused on who is getting the message and changes and adapts to the specific audience they may have depending on which platform it is being broadcast and how consumers interact with this specific platform.

According to studies, customers respond much better to an omnichannel marketing strategy. For example, for marketers using three platforms or more in their campaigns, omnichannel campaigns earned 18.96% engagement, compared to marketers using single-channel campaigns, which only received 5.4%. While higher engagement does not always mean higher revenue, these studies further found that businesses using omnichannel campaigns also saw a 250% increase in purchase rate.

These are some of the sales trends you will see in 2020. Improving your sales productivity and processes should be at the top of your priority list.

Staying on top of these trends and integrating them into your business processes will not be easy and maybe damn near impossible if you do not have a solid support system and the team behind you. A MyOutDesk Virtual Assistant can play a key role in ensuring that you can find trends that will work for your business and build processes for integration. Be sure to schedule your Double My Business Strategy Session to find out how.

 

January 22, 2020/by Abby

Schedule a FREE Double Your Business Strategy Call Today!

If you want to know how a MyOutDesk VA can benefit your business, SIGN UP below to request a free consultation. It’s 1 on 1 time with us, to discuss your specific problems and come up with a personalized plan to solve them. It also happens to be the very same strategy session our Fortune 500, Inc. 5000 and ranked RealTrends clients have attended.

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You’ll get a free 90-day launch plan for your own virtual assistant, as well as over 20 proven business strategy guides, checklists, hiring guides, PLUS our International Best Selling book “Scaling Your Business”. It’s all FREE, the only thing we need from you is your time, and then your decision.

We know your time is valuable, so we won’t waste it. Your success is our success. So let’s be successful together!

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