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Leadership Strategies for Crisis Management with Scaling Coach Bill Gallagher

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Tune in as we discuss leadership strategies for – crisis management, executing flexibility, accessing pivots & improving your cash position. Schedule a free Thrive Strategy Call today.

 

This special webinar includes 𝗙𝗥𝗘𝗘 limited-time access to:

  • 1) Famous book “Scaling Up” + tools & worksheets
  • 2) #1 bestselling business book “Scaling Your Business”
  • 3) Business strategy consultants + thrive guides

 

Free Thrive Guide + Strategy Consultation

 

We’re joined by Bill Gallagher, CEO of Scaling Coach. Bill Gallagher is a business coach and master facilitator with over 30 years of entrepreneurial and executive experience. Bill has spent the last 15 years coaching and training others in leadership and performance and previously led 4 companies of his own and been a partner or executive in 2 others. Bill discovered the Rockefeller Habits and Scaling Up 20 years ago, has used them in his own companies. 

 

Today, Bill coaches leaders and teams across more than 25 cities in 11 countries and the host of the Scaling Up Business Podcast. He is a passionate and playful presenter, and his clients, at all stages, share a hunger to grow successfully with an openness to new approaches and thinking.

 

It costs tens of thousands of dollars to attend one of Bill’s Scaling Up Institutes, and today you can access his timely knowledge here for free! If you need help or want to explore some ideas, book a Schedule a free Thrive Strategy Call today.

 

Free Thrive Guide + Strategy Consultation

 

Bill shares his strategies to lead in today’s uncertain times.

  • Lead Without a Plan — Although this sounds like terrible leadership, IF you relay that you’re FIGHTING through any crisis and problem, and when you work collectively with your team, you can figure out and make astounding pivots with your leadership.
    • Continue to hold the vision and communicate
    • Fight like hell
    • Ask your people for help
  • Radical Requests — Get access to improving the situation. Instead of feeling confined, ask what you really need! Don’t wipe yourself out, BUT work with a solution — For example, with clients & prospects, you can ask, “What do you need? What can I do for you instead?” It can help you turn situations around and come out with success and growth!
  • Name That Feeling — it takes courage to show emotions, and courage needs strength, to be a whole human! Nobody’s great—there are moments that you are, and moments that you’re not. Emotions make you human. There is power and courage in being a leader. Being human as a leader gives your people a truth, that you’re not faking it to make it. Self-awareness & mindfulness. Calling it out as a practice of acceptance—it becomes a powerful thing. Call it out and go with it!
  • Execute Flexibly — Working remotely to keep the business going. Technology can help you manage virtually. At the same time, don’t change or abandon your long-term vision and goals. Shift priorities, or even strategies! Metrics and dashboards? It might be missing since you moved virtually. Some tools and apps can help you out and keep it up. This helps people know if we’re collectively hitting metrics and KPIs. Keep the progress visibility out there!
  • Let People Get Off the Bus — People who continually resist might not be a good fit in your environment. There might be a better place for them to win. How do you get people in this space and get the right request out there? By leading up in the front and leading by example. Work with your team, and ask them what they can do. Keep nudging them up. Make a list of radical requests and have them do one while you are encouraging and helping. Fully appreciate and acknowledge the radical request from both perspectives.
  • Be a Trend-Spotter — Acknowledge the weaknesses and strengths in the world and yourself right now. What do they need? What can you do better? Pivot your business around what people need, and you might see opportunities. This might be the same business to different people, or a different business for the same people. Look for trends far outside the norm, and look broadly across the world. Bill shares his SWT tool—strengths, weaknesses, and trends. Start using this tool for in your industry, then for your region, and afterward go even broader!

 

Free Thrive Guide + Strategy Consultation

How customer-focused Business Leadership helps you to scale

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Discussing all things related to customer experience, customer service & inside sales for today’s world — explore customer experience, ideas for growing your business, tips and tricks from industry leaders, and focus on how we can all strive to provide great customer experience and service in all industries and spaces!

In this episode of CXC Podcast. Daniel Ramsey of MyOutDesk talks with Adrian and the CXNation about building and growing his business and how he and his team have approached and optimized The Four CX Pillars: Team, Tools, Process, and Feedback.

 

Podcast Link

Founded in 2008, MyOutDesk, LLC is one of the largest & most trusted virtual assistant staffing companies in the USA, with over 6,000 clients across industries including real estate, mortgage, IT/tech, human resources, healthcare and more!

Listen to this episode to learn from another amazing customer focused business leader who has been able to build a stable of amazing customers and an incredible customer focused team of employees. Huge thanks to Daniel for coming on the show and sharing his story with us!

Visit www.cxchronicles.com today or check them out on Instagram/FB/Twitter using the handle @CXChronicles

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INCREASE RETENTION WITH CUSTOMER SERVICE OUTSOURCING

In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.

At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being shorthanded in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.

MyOutDesk Virtual Assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and help you invest your time in dollar-productive activities that matter.

Even better, our virtual assistant cost less than 60% of what you’d pay for in-house labor—and we take care of all the recruiting, background-checks, payroll & benefits for you.

From a single virtual assistant to department level staffing, only MyOutDesk gives you a solution for customer service & support that allows you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

See also:

  • Steps to Building a Remote Culture: Link
  • Customer Service Virtual Assistants: Link
  • Explained: What is a virtual assistant? Link

Business Development: Ways to Delegate & Lower Overhead

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Why is it important to think about business development? 

 

Business development works by making and executing plans, which require money to implement. Some businesses have a lot more capital than others, enabling them to be able to execute on larger-scale projects and/or for longer periods of time.

Some business plans require a lot of execution and never get anywhere, while others seem to just flow together very well. Some businesses try to take shortcuts in the planning stage (for example by copying from someone else), which often does not work out well for them.

 

In this article, you’ll understand:

  • What to consider when creating a business plan
  • The importance of delegating tasks
  • Properties of leaders who delegate well
  • Business development: recruiting top talent with low overhead

 

What to consider when creating a business plan

When you create a business plan, it is important to think about how likely it will be for the thing (or things) that you are planning on making money from to come into being.  Sometimes the plan changes midstream as you come up with new ideas.

Business can be a lot of fun and it is very satisfying to see your ideas come into being, but business can also be stressful and at times discouraging. If you work hard enough by spending dedicated time and effort on something, eventually your idea will get done.

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Importance of delegating tasks

As your business grows and it gets more difficult for you to manage alone, as the leader and as an individual, you’ll need to think of all possible situations and act accordingly. This is where delegation comes in.

Delegation is a sub-division of leadership. It’s about allowing the leader to focus on one particular task at hand, and have other helping hands take care of the rest.

If you look at the history of leadership, there have always been times where delegation was necessary. In modern times, it’s not just survival that requires delegation. It is a complex system of needs and wants in the business, in the industry, and in the market that require the leader to delegate tasks.

In modern times, we have complex systems of government, businesses and social structures. All these require the leader to delegate tasks appropriately.

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Properties of Leaders Who Delegate

Leaders who delegate properly know how to regularly and fairly measure results.

Each person on your team will have unique skill, talents and tasks. Finding a way to measure each member of your team’s performance fairly is essential. This can be achieved by ensuring that each member knows their value in the team, each must be aware of their role and know how they affect the success of the team as a whole. Regularly measuring results, sharing the information of the team and touching base with each individual is key.

Leaders who delegate properly create an open and honest environment.

While it is a given that each team member is expected to function and execute their tasks with excellence, it is also important to foster a culture where you are open to new and innovative ideas that may boost performance. It is important for your team members to know that their opinion is valued and that you are open to hearing them. In creating this open and honest environment, a leader who delegates well allows room for the innovation and fresh ideas to grow and to work. Delegating can foster new opportunities for your team to be more inventive.

Leaders who delegate well provide the resources needed to foster growth and excellence. 

Regardless of cost, effort and time, if it is needed to improve and achieve goals, then it is worth it. As long as it will play a role in achieving goals, then it will never be a waste.

Leaders who delegate well do not micromanage.

This can be very difficult especially if you are used to being involved in all aspects of your business from the get-go. Letting go and trusting your team can be a scary prospect. However, by being specific about what you want done and what the goals are and letting your team take care of how to get there, you not only encourage them to work hard towards attaining the goals you set, but you empower them.

Leaders who delegate well motivate.

They give recognition where credit is due, they actively participate and track progress of each member and they encourage those who may be having a difficult time. They treat all members of their team with genuine care not just for the work they are doing but for their wellbeing as well.

Delegation can be challenging

… Especially when you have a business that you have poured your passion into. However, if you are going to be a good leader then you have to ensure that you are not wasting your time doing things that are not in the best interest of your business. Recognizing that all tasks are important, but do not have to be necessarily done by you personally can be challenging.

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Business development: recruiting top talent with low overhead

Hire Virtual Assistants — which can save you up to 70% on traditional employee costs.

Which approaches are you taking for accelerating your results & profitability? Most CEOs & entrepreneurs say they rely on one (or all) of these approaches:

  1. Relationship-driven service & value using excellent people skills & soft skills.
  2. Numbers-driven decision-making based on reports & data (such as daily number of leads, average close rates, etc.)
  3. Heavy emphasis on marketing and creating content for attracting & converting leads.

 

Clear your to-do list. Clear the clutter. Stay on top & get more results.

Delegate work to an Virtual Assistant who can take care of all of these:

  • Calendar management, calls & appointments
  • Task & agile project management
  • Performance reporting & research
  • Administrative support & basic accounting + bookkeeping
  • Lead management & client support
  • Document creation & design
  • Event & travel coordination
  • Email & social media management
  • Organization, CRM support & recruitment

… and more according to your needs!

Add a new hire to your team  —  without the headaches of payroll, taxes, insurance, retirement, office & equipment costs. Our customers saved over $55 million last year!

 

  • Never miss a lead opportunity
    Our client Amy has an SDR who handles at least 100 calls per day, and he reaches out to new leads within 5 minutes of their inquiry. 
  • Keep a smooth-running virtual office
    An administrative assistant will regularly crunch numbers for reports and prepare any documents that you need.
  • Ramp up your virtual operations with digital marketing
    With a marketing assistant, create full-time marketing campaigns, produce quality content, and increase your online engagement.

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

(New Course) Virtual Business Success: How to Work With a Virtual Assistant EFFECTIVELY

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In this STRATEGY-focused session, you will learn how to work well with a virtual assistant (or virtual team).

[Reduce Inefficiencies & Increase Productivity]

While 2020 is a year of adapting quickly to online operations, are most business owners aware of leading a PRODUCTIVE & EFFECTIVE remote workspace?

 

Virtual Business Success:
How to Work with a Virtual Assistant EFFECTIVELY

Map out an effective & organized LAUNCH strategy for virtual assistants in your business — take advantage of the 13 years of knowledge that MyOutDesk has to offer.

  • How to integrate a VA into an existing team
    (Communication tips, Frequency, Tools)
  • Training Methodology
    (Play-Pause-Do framework, VA Standard Operating Procedures, Developing capacity to do more)
  • Cultural Differences
    (Virtual vs. Physical Work Culture, Advantages of a more global team)
  • Common mistakes to avoid
    (Task, Project & Time management)

 

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  1. Check our Agile Project Management example
  2. Know more about the Play-Pause-Do documentation strategy
  3. Supplement your Play-Pause-Do strategy with the right SOP framework
  4. Build your remote culture!
  5. Learn more about SCALING BUSINESS

 

QUESTIONS TO CONSIDER:

 

  • Do I have a system and process in place?
  • Is there effective training provided for those systems & processes in place?
  • Do I have the right person and talent?

 

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Key Takeaways (by Section)

How to integrate a VA into an existing team

In the first 30 days, take a good chunk of your day and meet your virtual assistant — 30 min is recommended! Have SOD (start of day) and EOD (end of day) reports with the 5 things they have going on for the day!

Have weekly meetings — set goals together and find out their needs and the resources that can drive their success. “Do you need any support or resource before you do this week’s tasks?”

It’s great to have a task management tool like Asana / Trello / Basecamp / Monday & having a password management tool (like 1Password) so you can regulate access to logins for your team — it makes it easy to add / remove people that need access to your logins

With integrating your VA, make sure they have access to a local phone / text number or VoIP so they can communicate with your locality. Also make them a company email and/or chat username to carry over your branding and foster inclusion! Video training is important so you can do face to face conversation

Assign a POC for your VA — who’s managing this VA and give them a buddy (someone in the company but not their direct boss)

VAs are NOT a plug-and-play solution! Every company is unique and we can’t teach exactly how your company works!

Don’t alienate your VA — include them in team meetings, even if they’re not there physically in your office! This integrates and puts the VA deeper in your team

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Training Methodology for Your Virtual Assistant

Compound Leverage — the 30x rule and training ROI: 5 minutes per day to complete the task x 30 days = 150 minutes of training time invested. This can give you up to 733% return on time investment — 5 min x 250 work days = 1250 minutes a year!

Ensure that the task is understood — check in on the task about 10-20% of the way in. Communicate the task in a written format, set it in your task management tool with the “what” and “why” along with the deadline and time frame. In this check in, you can assess understanding and comprehension — that way you don’t waste time or money. Always remember to discuss the “how” and the “why” when you delegate tasks.

Everybody takes about 3-6 months to really learn the job / task. Don’t penalize and keep supporting! Realize that everybody has a different time frame to learn, and once they know it, you get compound leverage — a job you’ve delegated and never needing to take back!

When you’re managing remote teams, you don’t have that “tribal knowledge” — you will be forced to document everything and reach out more to connect with your remote team

 

 

—-

 

As a thank you for reviewing this popular virtual event, we will give you:

  • Our international bestselling book Scaling Your Business for FREE
  • A ‘Virtual Assistant Launch Guide’ for your Marketing, Inside Sales, Administrative, and Service & Support virtual assistants
  • Business strategy consultation to scale & grow your business with virtual solutions

 

 

Claim your free book, guide, and strategy session: www.myoutdesk.com/signup 

Schedule your FREE business strategy session today!

Text SVP to 31996 to get a free copy of our international bestselling book!

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

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Leading & Inspiring Your Distanced Employees

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“Leadership is not a matter of authority, it is a matter of influence. A true leader teaches others to understand more, motivates them to be more and inspires them to become more.” — Michael Josephson

Creating and organizing a virtual team is one thing, but in order to indeed be successful, you must learn to lead and inspire effectively. The key is to communicate clearly and establish systems while encouraging your team members to be the best they can be.

 

 

The Psychology of Communication in Virtual Teams

Since remote teams face unique challenges in comparison to face-to-face teams, particularly in regards to both verbal and nonverbal cues, you need to implement key strategies that optimize clear, concise communication. In turn, you’ll enforce the concept of shared understanding, which is imperative to virtual team success.

The key is to build trust by encouraging open communication. To do so, schedule a video conference call, allowing your virtual team to meet you and one another. This will significantly reduce the risk of miscommunication and let your virtual team build social bonds.

Relationship-building also helps when it’s time to collaborate — so encourage a culture of communication from the get-go. Taking the time to get to know your virtual assistant is imperative, and when you do connect regularly, be sure to focus on:

  • Your unique relationship, asking about them and their current well-being
  • Upcoming dates and deadlines, so that you’re on the same page
  • Their experience in regards to new projects and ideas
  • Your goals and how they can be achieved
  • Any obstacles — either that you’d like to overcome or that your virtual assistant would like to discuss

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The Principles of Effective Behavior Change

As more and more enterprises conduct business through virtual teamwork, new systems and processes need to be developed in order to maximize productivity. If you would like to alter your team’s current behavior to get more done, you need to lead differently than you would in a more formal managerial role.

Although you should focus on building a relationship with your virtual team members, you’ll also need to establish work rules and procedures. For example, should your team member(s) share information via email, a program such as Basecamp, or another method of communication?

When your team has a clear understanding of what it is they’re expected to do, their behavior will follow. However, you should also ensure that your team members feel empowered to make some of their own decisions, especially when those decisions are related to their area of expertise.

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Tactics to Better Influence Your Team

When leading a virtual team, you need to focus on the fundamentals of successful leadership. This includes running regular meetings, developing clear goals, and highlighting individual strengths throughout your team.

Some tactics you can implement, include:

  • Having an open chat room where team members can leave messages and questions.
  • Choosing the right communication style depending on your needs, priorities, and team members.
  • Setting clear deadlines that indicate a sense of urgency while remaining reasonable and clear.
  • Increase accountability by assigning specific tasks to specific team members. When doing so, do not assign tasks verbally. Instead, send brief yet concise guidelines via the communication channel of your choosing.

 

 

Selecting and Implementing the Right Technology

Although you can create a talented team, this will not be enough. A virtual team requires the right tools and technology to ensure each goal is met. From the importance of a CRM to the benefits of project tracking, this guide will help you optimize your current systems in order to grow your overall revenue.

Want to learn more? Be sure to request your 20+ free growth and strategy guides today!

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

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There Are Different ‘Mindsets’ That Exist in Your Team

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Psychologist Carol Dweck speaks of two mindsets: The Growth Mindset and the Fixed Mindset. Carol Dweck studies human motivation. In her own words, she describes her work: “My work bridges developmental psychology, social psychology, and personality psychology, and examines the self-conceptions (or mindsets) people use to structure the self and guide their behavior. Our research looks at the origins of these mindsets, their role in motivation and self-regulation, and their impact on achievement and interpersonal processes.”

 

 

The Basic Breakdown.

People exist in this world generally holding either The Fixed Mindset or The Growth Mindset. People with the fixed mindset operate in this world believing that things, in general, are “set”. Such as creativity, learning, habits etc. They are stagnant in their path of life and believe that the world is stagnant as well. People who have the fixed mindset do not easily accept challenges and for the most part, do not see the benefits in them at all. They are also threatened by the success of others. On the other hand, those with the growth mindset are of the belief that everything and everyone has the capacity to change and grow. They realize that in this world, there is an ebb and flow to how things work and that change is constant and it is good. They view criticism and feedback as a chance to improve in areas that are lacking. They are challenged by other people’s successes and rather than be threatened they use it as a push to better themselves.

It is important to remember though that nobody exists singularly in one mindset and that every individual will shift from one to another from time to time. However, individuals will largely live out their lives heavily influenced by one mindset.

 

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What does this have to do with hiring a Virtual Assistant?

As business owners and entrepreneurs we would like to think that for the most part, we exist in the Growth Mindset space. After all, running a business is no easy task and despite all the great advice, coaches and books that exist about how to be successful, the reality is that each business is unique in its challenges, realities, and successes; therefore we all learn to adapt and adjust to the circumstances in which our businesses exist. It is totally possible, however, that in navigating the waters of business ownership, we become rigid and forget about growth.

For those who flourish in a fixed mindset, hiring a Virtual assistant could be beneficial since the general belief is that everything is what it is, hiring someone who excels at tasks that either take you too long because you do not like it, or are not good at it, would be beneficial, rather than wasting your own precious time. You can focus on those things which you are set to pursue and leave the rest to capable and worthy hands.

 

 

For the business owner who thrives in the growth mindset, hiring a virtual assistant is an opportunity to gain more time to cultivate other areas of your business that only you as a leader and entrepreneur can really focus on.  You not only get to help lead your business to success but you foster the success of others within your business as well.

We know that you need to be flexible and conform to what needs to be done to make your business thrive. Whatever mindset you are in, there is one important point you need to remember, your value lies in what you spend your time doing. Steve Murray, owner of REAL trends recently told us in a conversation that his business grew when he stopped doing $20 an hour tasks because he knew he was a $1000 an hour guy. Know your value and what you bring to your business and empower yourself by delegating the rest.

 

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ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS

Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

 

Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide

 

Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”

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What is a mastermind group? + How you can LEAD one!

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Build a Virtual Mastermind Group For Your Business

Business leaders & entrepreneurs love the concept of engaging a mastermind group, but many don’t know how to begin.

In this STRATEGY focused webinar, build your foundation & accelerate your success.

Mastermind sessions should be like a greenhouse for mutual accelerated success. Facilitating a mastermind group yourself will grow your own brand + reputation and will bring enormous value to yourself & to like-minded people.

 

Claim a free strategy consultation & downloads

 

[Virtual Success Webinar Series] This webinar will show you how to:

  • Build your own mastermind group. What you need to know to build a local mastermind group & create useful materials. Create an identity & a culture.
  • Engage your networks & build knowledge. Engage your local networks & bright minds + foster knowledge creation for your group.
  • Use VIRTUAL best practices. Best tools & tips to build a mastermind community virtually.

 

What is a mastermind group?

A mastermind is a collective union of like-minded individuals who have had experience and similar challenges that you’re facing!

 

How can a mastermind grow and affect your business? 

First and foremost, mastermind groups create accountability — surround yourself with other people that you respect, meet them and explain your results. You can tap in the collective mindset for skills that you don’t have. Create collaboration vs competition Leading a mastermind group will force you to improve your leadership skills. (Organizing, pulling people together, and motivating them is not easy!)

 

INCLUDED IN WEBINAR:  Download the “10 Top Points on How to Create Your Own Mastermind”

Get Rock’s 10 Top Points on How to Create Your Own Mastermind PDF http://myoutdesk.com/virtualmastermind

 

Our Commitment to You 

We’re in the business of helping you build out the best solutions for success in your virtual & physical business. If you need help or want to explore some ideas, you can schedule a free ‘Grow Virtual’ Strategy Call with us today. 

 

MyOutDesk can save you up to 70% on employment cost
Claim a free strategy consultation & downloads

 

 

Pointers:

1 – The stronger the purpose, the stronger your commitment. Think hard about your “why” and the “how” will present itself.

2 – Find your core group — people who fit your purpose, mastermind on the values you want to have on your group. Your core group will bring together and attract more people.

3 – If you want to start a mastermind, be part of one! Experience it from the inside out.

4 – Create a rigorous process when bringing in people. This prevents your mastermind’s value from being diluted.

5 – Aggressive inclusion — it is your duty to include anyone who walks by to your conversation. This means no one gets left behind. This leads to ideal culture creation!

6- MAKE AN ENROLLMENT PLAN — Have your current members vet new members. They can sign off to a new applicant, or hold an interview and decide with a few members if you want to “hire” this person as an accountability partner. Avoid advertising — start at a grassroots level when recruiting members.This way, you will sufficiently develop muscle and grow slowly! Also, include criteria that allow you to remove people from the group (a.k.a. a code of conduct).

7 – What collective conversation do you want to be part of? Set the intention to be open to improve and grow on that. Take your time and just talk with people, start small and be ok with that.

8 – One of the best things of having a mastermind group is not having just one person as an accountability partner — you have others there to check up with and keep the momentum going in case of unavailability! This creates RESULTS and keeps you MOTIVATED!

9 – Your mastermind group doesn’t have to always be in your same industry! Explore having members from other industries—this reignites other skills, passions and ideas you may never knew you had!

10 – Your mastermind group doesn’t have to always be in your same industry! Explore having members from other industries—this reignites other skills, passions and ideas you may never knew you had!

11 – BUILD ACCOUNTABILITY: Create goals often and follow up with them. You can determine the level of accountability in your group. Every leader is SEEN, and you’ll always know where they are. Your job is to set accountability and expectations. YOU’RE RESPONSIBLE FOR YOUR WHEREABOUTS.

12 – When conflicts arise, consider REFRAMING! Understand what meaning and intentions people have behind their words. Seek to validate both sides and mitigate!

 

Rock Thomas’ offer:

When you purchase the 90-Day Challenge in the next 72 hours, you’ll get:

  • A Free PDF of the Epic Life Planner
  • A FREE digital copy of his book, The Power of Your Identity ($20 Value)
  • The 6 Keys to Success – 6 hours of audio to inspire you to change your identity to change your life ($70 Value),
  • AND our BOGO offer – Bring a friend or spouse for free!
  • You’ll also get: Top Ten Rules of Success & Sunday System for Success Online Courses.

–All for $750 (usually $975)
OFFER LINK: bit.ly/90dayMAC

 

About Rock Thomas

CVO & Founder of Rock Thomas International

As seen on Goalcast, Rock Thomas has impacted over 100 million lives. He is the host of the top-rated #IAmMovement Podcast, a bestselling author, and motivational speaker with over 30 years of experience in personal development and coaching. From humble beginnings on a small Canadian farm near Montréal, Rock Thomas became a self-made millionaire and devoted himself to helping others learn the power of their identity.

 

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Winning Leadership Strategies In The Virtual Workplace

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Leadership is challenging, and when you add a virtual workplace into the equation, the level of complexity and complications go even higher. The qualities of a good leader are thrown more sharply into focus when you need to successfully manage a team that is entirely remote. There’s no such thing as “management by walking around,” or any of those leadership styles that benefit from being in an office.

While fundamentally, leadership stays generally the same, the unique aspects of being a leader in a virtual environment can be tricky. You’ve got to consider the logistical issues of scheduling across time zones, communicating virtually and overall, how you’re going to foster teamwork remotely.

Get the support you need to be an excellent leader to your virtual team. Schedule a consultation with us today to find out more!

 

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Foster Connections

It is crucial for you to create unity within your team and ensure that you are working towards the same goals. A study from Harvard University revealed that leaders need to develop a common identity and understanding for their virtual teams, as without it, virtual team members are especially prone to “us versus them” thinking and the perils of incomplete information. You can’t have soloists or teams developing within your team, everyone has to be enrolled towards a single purpose, despite the fact that they are working on different things. Create opportunities for you and your team to connect via weekly meetings and even online calls that are not solely about work. Create a team culture that everyone will feel comfortable and happy to be in.

 

Foster Communication

According to the aforementioned study at Harvard regarding digital work environments:

“Digital dependence often impedes information exchange, however. In face-to-face teams, participants can rely on nonverbal and contextual cues to provide insight into what’s going on. When we walk into an in-person meeting, for example, we can immediately sense the individual and collective moods of the people in the room—information that we use (consciously or not) to tailor subsequent interactions. Having to rely on digital communication erodes the transmission of this crucial type of intelligence.”

Communication is so important when you have a virtual team. Finding ways to ensure that there are many channels and platforms to communicate is imperative to your success. Always be clear about expectations and be open to any incoming information. Make yourself available to your team and let them know that sending over an instant message or a call is more than ok.

 

Manage your processes and information

Creating processes is very important, so is documentation. Make sure that both your processes and documentation are always up to date and organized. Over time, you will find that your processes need tweaks so analyze them and discuss frequently with your team to get them just right. Also, be sure that you religiously document and organize all your data etc. Hand in hand with your processes, this will be the foundations of your business and you must be the one to spearhead this.

The qualities you need in order to be an effective leader for a virtual team does not stray too far from what is needed of a leader in any other situation. Patience, openness, responsiveness and flexibility will always give you good results, all you have to do is pair those qualities with the strategies mentioned above and you will hit it out of the park for sure.

 

Grow Your Virtual Strategy Today!
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& Schedule a free consultation

Guard Against The Chaos: How to create Bulletproof Systems & Processes for your business

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Focus on positive outcomes and continually take the next action of the most important thing. At MyOutDesk, we stress to our clients on continuously improving your operations for continued, optimal results!

If you can’t make that shift, you’ll quit growing – and your business will spend all its energy simply trying to replace churn. As people seek to maintain their livelihoods, it’s up to you to help produce what is needed by the community. You get paid to add value to our customers, clients, vendors, and the people in our communities. 

Instilling effective change to keep your business thriving must be adopted at all levels. Here’s how.

 

 

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Learn: Bulletproof Systems & Process (MOD Style)

  1. Document the process (Play-Pause-Do)
  2. Add it to a system (IT & project management)
  3. Create a training guide
  4. Create a presentation about the standard
  5. Creating change – Name it, Brand it, Wear it, Teach it, Institutionalize it, Reward it.  

 

In today’s global economy, many companies are leveraging talent between both physical and remote employees. To prepare — when your organization implements a new remote work culture or hires a MOD Virtual Professional, they will need to be onboarded and trained like any other employee. At the same time, the team will determine and adapt to best practices, technological tools, and procedures for training a strong blended team.

 

Document the process (Play-Pause-Do)

Try the Play, Pause, Do Method. This method requires that every standard operating procedure has a video attached alongside all written documentation. What is it exactly? It’s a step-by-step, documentation that outlines each of your processes and what to do when things go awry.

This method is part of crafting your Virtual Playbook. You will be amazed at how efficiently you can bring all employees up-to-speed when you have a play-by-play, documented process.

Craft your own FREE Virtual Playbook, and schedule your ‘Grow Virtual’ Business Strategy Session now to learn more!

 

Add it to a system (IT & project management)

Use a task assignment & management platform.

There are many services to choose from to help organize tasks and projects. Choose from Slack, Microsoft Teams, Workplace from Facebook, Monday.com, Trello, Asana, and many more.

Here at MyOutDesk, the Monday.com platform has worked well to keep our team organized.

 

Create a training guide

A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.

With any new hire, it is important to have SOPs in place. SOPs ensure that tasks are completely in a uniform manner throughout the organization. Download MyOutDesk’s FREE SOP Guide & Sample here.

 

Create a presentation about the standard

Use visuals to articulate your messages. Videos and images can greatly improve communication among virtual teams. Visual learning is the most effective training tool. Invest your time right and create video documentation to get your employees up to speed in working uniformly!

Video conference calls are the new (virtual) conference rooms and allow team members to show body language, facial expressions, posture, and hand gestures—all important aspects of communication. A more in-person experience encourages all to have more open communication and build trust.

Best of all — all video meetings can be recorded & used in the future. (You can save your breath a bit. No need to keep repeating yourself!)

Creating Change

Name it, Brand it, Wear it, Teach it, Institutionalize it, Reward it.  

The Organizational Change Model is a great framework to bring change into effect and to breathe life into any idea, any concept, any organizational culture change, and procedural change.

Here is the framework we use at MyOutDesk.

Let’s turn your list of ideas into existence. Pass them through this Organizational Change Model framework:

  1. Name it
  2. Brand it
  3. Wear it
  4. Teach it
  5. Institutionalize it
  6. Reward/Recognize it

Understand and apply the framework: Read more.

 

Don’t do this alone, but with the MOD Family.

Free ‘Grow Virtual’ Guide + Strategy Consultation

 

 

Allow an adjustment period and repeat key messages regarding the change intentionally and consistently. By doing so, you will get everyone on the same page. Consistently train and repeat key messages, as well as regularly use effective frameworks like SOPs and Play-Pause-Do!

 

The Recession-Proof Business

 

Achieve low overhead & high profit for your business during a recession, it takes top & affordable talents from MyOutDesk Virtual Assistants.

MyOutDesk virtual assistant services provide you with the flexibility, scalability, and cost-savings to adapt quickly to today’s changing business & market conditions.

The recession will eventually pass, and so when we come out of this thing, you will be the winner. Here’s a guide for thinking through all the things that you can do right now. Think through all the things missing or needs updating in your business.

 

 

Envisioning of a New Reality for Your Business

Simply put, MyOutDesk equips entrepreneurs with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.

MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.

See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.

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Did You Know?  MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VPs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.” 

 

 

The True Value of Remote Staffing | MyOutDesk vs. “The Other Desks”

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Honestly, we hear this more often than we would like. Other virtual assistant companies are hurting the trust that businesses have for virtual assistants — and these are the companies which do not hold the same gold standards as MyOutDesk does. The truth is, there are broad opportunities & huge potential when choosing the right virtual assistant provider & business partner.

Read more
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Mortgage Virtual Assistants » Stay focused on building relationships & business – that’s why mortgage & loan officers trust our virtual assistants.

IT Outsourcing » Rapidly scale your technology business and improve your customer service, support & retention with IT outsourcing from MyOutDesk.

HR Outsourcing » Industry leading HR & PEO organizations trust MyOutDesk virtual assistant services for the highest quality HR outsourcing.

Healthcare Virtual Assistants » Rapidly scale your Healthcare Organization by recruiting top-quality staff with MyOutDesk virtual assistants!

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