MyOutDesk has been operational since 2008. We have been continuously evolving to continue to provide the best services; as we have been learning and growing, we have developed a unique culture. This unique culture we have harnessed is one of the things that we believe sets us apart from other Virtual Assistant companies. We want to give you a glimpse into the MyOutDesk culture so you to see how it can benefit you and your business.
Vetting Process
MyOutDesk has developed a stringent vetting process throughout the years. We receive over 150 applications a day and only hire about 2.2%! We do an FBI-grade background check on each applicant as well as contact references and past employers to get a clear picture of the work ethic of each one of our Virtual Assistants.
3 E’s
When finding the talent that will match yours, we go by the 3 E’s—Experience, Expertise, and Employment. We only ever accept applicants who possess these 3 important qualities. We find people who have expertise and experience in the field in which you need support. For example, our Prospecting Virtual Assistants will typically have cold-calling, outbound, and/or inbound sales experience and will have expertise acquired from their length of time performing those duties. We also ensure that they are employed in that said field. The 3 E’s ensure that there will be a minimal gap between having the skills to perform the tasks you need fulfilled and learning your systems and setup.
Training and Onboarding
At MyOutDesk, there are 3 initial stages of training. First, we have MOD University; our newly acquired talents are provided 10 days to learn the basics; after every course, there is an exam. After they pass the exams, they then proceed to stage 2, where they take live classes. These classes provide the trainees with hands-on experience on the tools and in-depth knowledge of becoming an excellent Virtual Assistant. At this time, the trainee is encouraged to take ownership of their work and become an indispensable member of the business they are about to be part of. The third stage would be onboarding into the Virtual Assistant’s assigned client. This is where we aid you as you get your Virtual Assistant familiarized with your set-up or the way you run your business, the specific tools, and software you use, etc.
Support Team
One of the most important and unique parts of the MyOutDesk Culture is the support team. We have to be there whenever the need arises continually. We have a quick response team that can aid and assist you if ever there is an issue that you feel you cannot handle on your own. We also have a team of SMEs or Subject Matter Experts who can assist your Virtual Assistant if they run into any problems with specific tasks or systems or if they need additional training. Many Virtual Assistant companies or outsourcing outlets do not have this type of support available. With this support system in place, both our clients and Virtual Assistants have the security and resources to encourage a long-lasting and productive working relationship.
Ownership and Responsibility
Each one of our Virtual Assistants is encouraged to become an indispensable part of their client’s team. We strive to provide you with excellent service, allowing you to work less and earn more. Our goal is to fulfill all the necessary yet repetitive tasks for your business while giving you the freedom to focus on what you do best, making connections, and growing your business. Our most successful Virtual Assistants share a common goal, to treat their client’s business as if it were their own. Thus their results are most fruitful, and their business relationships with their clients tend to last. This is why we call them Virtual Professionals, not virtual assistants.
The MyOutDesk Movement
MyOutDesk is more than just a business; we are a family that believes in working together and supporting each other. We believe that one’s success is a win for everybody. We also believe in extending our movement and sharing our success with those less fortunate. Many of our Virtual Assistants are active in their respective communities, reaching out to various non-profit organizations that support the homeless, orphaned, and elderly. For example, MyOutDesk advocates for a home for the elderly and abandoned children called Boy’s Town in Metro Manila. By reaching out, we realize that we serve a bigger purpose, and becoming a part of MyOutDesk goes beyond business. We aim to look beyond ourselves and hopefully make a difference in other people’s lives.
