What are virtual assistants, and how can they help with your human resources (HR) operation?
Remote workers, or virtual assistants, are the answer to saving big on overhead costs. At the same time, transitioning to a (hybrid) remote workplace increases efficiency when it comes to handling unemployment coordination, disability claims, employment verification, employee support, compliance, risk, and workers compensation.
With over 900 PEOs (Professional Employers Organizations) in the US providing services to 175,000 small and mid-sized businesses, the industry expects to grow and serve beyond its current 3.7 million worksite employees.
Today’s trends in HR
HR professionals are responsible for the creation of employee-friendly workplace culture, providing training and development opportunities, managing performance appraisal systems, and ensuring compliance with employment laws.
Many times, the HR department has many different hats to wear. The role may entail: employee relations, compensation and benefits management, employment law compliance, recruitment and hiring practices; organizational development; training, and development.
PEOs & HR organizations can grow their capacity and dramatically reduce costs with virtual staffing solutions. The industry is increasingly competitive, and you aren’t getting your fair share of the new clients until you leverage virtual assistants to help drive up your results.
MyOutDesk can save you up to 70% on employment costs with experienced, full-time virtual assistants. To book an interview with those in our talent pool, click here.
Virtual Assistant Roles: Customer Service | Client Onboarding | Marketing | more!
From industrial relations to matchmakers
Whether in an HRO (Human Resources Organization), PEO (Professional Employers Organization), or an HR department for your company, the HR sector has evolved out of its origin in the field of management. The HR profession, sometimes referred to as Industrial Relations, was once associated with those who saw it as their duty to bring together workers and employers through collective bargaining agreements or other means for the purpose of achieving industrial peace.
However, the role of the HR professional has evolved over time to encompass a much broader range of activities. Indeed, it was not long ago that ‘human resources’ became an industry in its own right. The HR industry is a large segment of the business world, and its role today is to focus on the development, growth, and improvement of employees at all levels within an organization.
A big part of the HR department is about ‘matching’ people in a company. This typically involves finding out what those people are like and then trying to find other employees which match them, though not too closely. In general, the role of HR is to make sure that everyone in a company works well together and gets along. If they fail at this task, then productivity will suffer.
[Considering an HR Virtual Assistant?]
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The Remote HR Workforce
There are many ways in which remote employees, or virtual assistants, in HR are beneficial. HR is a field that has traditionally been focused on the idea of ‘fit’. That is, finding employees who have skills and qualities which make them well suited to do their jobs. Traditionally, employees are hired locally and work within a relatively small, local area. But that has changed dramatically over the last few decades. Many of today’s employees are working remotely from one country to another – or even several.
The question of fit doesn’t make any sense in a situation where there is no local work. Human resources professionals must adapt to the changing world, and that means moving beyond this notion of ‘fit’. Nowadays, it’s better for businesses to focus more on finding employees who are flexible and willing to learn new skills.
There has never been a more important time to optimize remote operations.
Allocating virtual staffing is a known secret that leading B2B companies across the US practice to enhance their workforce, all the while significantly undercutting costs.
The virtual assistants protect the company’s valuable time and shoulder many of the repetitive daily duties, such as:
- Reception calls, recruitment, sourcing, and intake conversations
- Time and attendance
- Transaction coordination, bookkeeping, and expense accounting
- Calendar scheduling, event coordination, and travel arrangements
- Reporting, CRM updating, and IT support
It’s no wonder entrepreneurs trust us most — with 15 years of experience serving over 7500 clients. Last year we saved our clients $55 million as the highest-rated virtual assistant company with more than 800 verified 5-star business reviews.
HROs & PEOs know that MyOutDesk is the most reliable virtual assistant service provider with thorough qualifying & talent-matching procedures.
To book an interview with those in our talent pool, click here.
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
Case Study: Growing HR Firm with Virtual Assistants
From a successful east coast Human Resources Company:
About our Virtual Assistants (VA) and their contributions
In working with MyOutDesk, we currently have 7 virtual assistants (VA’s) working within. Six of these VA’s work within the Services department and one VA works within the Risk department.
- Chris is our unemployment liaison. He is the middleman between our clients, our third-party administrator, and state unemployment offices
- Karen manages State Paid Disability Claims for NY and NJ, claim coordination with the employee, client, and state agency. She’s recently been trained on running backend reports from HRP. She assists with the CS mailbox, unemployment claims, helps with WOTC, power of attorney documentation, and backs-up Shiella with Worker’s Compensation Certifications
- Aileen manages our unemployment claims mailbox and work’s hand-in-hand with Chris with the unemployment claim process. Aileen also back’s up Jayson with Employment Verifications.
- Jayson handles the majority of our Employment Verifications and manages the verifications mailbox.
- Stephanie & Ira handle support calls and emails from ESS and other employees. They work on password resets and login issues related to the employee portal. She also assists employees with direct deposit changes or tax changes and W2s. Stephanie handles daytime and Ira handles evenings.
- Shiela works in the risk department handling Worker Compensation Certificates, the first report of injury for any worker comp claim, and client claim history reports (Lost Run Report).
A THANK YOU to Stephanie, Ira, Chris, Jayson, and the team. They continue to receive thank you notes from employees and employers for their prompt service and care.
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Envisioning a new reality for Your Business
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
“Our top reps have been able to focus more on developing relationships & creating new business with clients — rather than task-work like simply handling claims. MyOutDesk allows us to scale more quickly & be more profitable at the same time!”
~ Mark Schwaiger, Managing Partner at Infiniti HR
Experience The Difference
MyOutDesk can save you up to 70% on employment costs
