If you’re a busy entrepreneur, then you know that sometimes there are not enough hours in a day. How does one perpetually juggle all the ins and outs of a business, let alone a personal life?
Enter the Virtual Receptionist.
A Virtual Receptionist or Virtual Assistant can help you grow your business. We’re talking about making more money, having more time for yourself, and cutting overhead costs.
Read on, and we’ll tell you how to find the best virtual receptionist for your business.
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Do I Need a Virtual Receptionist?
First off, how do you know when you need a Virtual Receptionist?
Ask yourself the following questions:
1. Do you regularly work long hours?
2. Is there a lag in your response time costing you customers/clients?
3. Are low-level tasks eating up your time?
4. Do you dislike your work?
Did you answer yes to any of those questions? If so, you might benefit from some administrative help.
Virtual Receptionist Vs. In-Person
But what kind of help do you need?
Should you bring someone on board in person? Or, can you recruit professional services remotely?
Both options are viable. But, as the Covid-19 crisis showed us, remote work is here to stay. And the benefits are vast.
Virtual receptionist services can reduce your operational costs by up to 78%.
Further, a Stanford study found that virtual assistants increased productivity by 13%.
Yes, we are saying that virtual receptionists save you money and increase productivity. Once you make the move you’ll wonder how you ever managed without one.
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Types of Virtual Receptionist Services
You have some options when it comes to the type of services offered virtually. The following is a general overview of some of them.
Automated
This type of service uses a computerized call system. Options for callers are limited to pre-recorded options.
Options include checking balances, making payments, or answering simple questions like operating hours. All without speaking to anyone.
Message Only
These services can have a human operator. But, they can also just use prerecorded messages.
If they have live operators, messages are usually written like in live chat offerings.
Call transfer
Some virtual receptionists can answer and transfer calls.
Transfers could go to a different internal extension, a landline, or a mobile phone. You can choose to have live operators or automated options on those lines.
Live Answering Service
Just like it sounds, this gives you an actual person on the line.
Some virtual receptionist companies will guarantee the same representatives each time. Others opt to use a rotating list of operators to handle incoming calls
These can include scripted call centers and specialized centers. Great if you operate in a specific niche and need someone with industry insights.
Best Virtual Receptionist Services
Today, there are many companies and skilled contractors who offer virtual receptionist services.
These people are often highly skilled, working full-time on their terms. In short, they have skills and are satisfied with their work.
We recommend first getting clear on what tasks you need help with. Armed with that personalized needs list, you can figure out who offers what you need. And where you can get it for the price point you want.
Don’t Delay, Delegate Today
There is money to be made and time to be saved! Hiring the best virtual receptionist is your ticket there.
Why wait another minute trudging through work that isn’t bringing you joy? Reach out today, and learn what creative solutions MyOutDesk can offer you.
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