Discussing all things related to customer experience, customer service & inside sales for today’s world — explore customer experience, ideas for growing your business, tips and tricks from industry leaders, and focus on how we can all strive to provide great customer experience and service in all industries and spaces!
In this episode of CXC Podcast. Daniel Ramsey of MyOutDesk talks with Adrian and the CXNation about building and growing his business and how he and his team have approached and optimized The Four CX Pillars: Team, Tools, Process, and Feedback.
Founded in 2008, MyOutDesk, LLC is one of the largest & most trusted virtual assistant staffing companies in the USA, with over 6,000 clients across industries including real estate, mortgage, IT/tech, human resources, healthcare and more!
Listen to this episode to learn from another amazing customer focused business leader who has been able to build a stable of amazing customers and an incredible customer focused team of employees. Huge thanks to Daniel for coming on the show and sharing his story with us!
Visit www.cxchronicles.com today or check them out on Instagram/FB/Twitter using the handle @CXChronicles
INCREASE RETENTION WITH CUSTOMER SERVICE OUTSOURCING
In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being shorthanded in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
MyOutDesk Virtual Assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and help you invest your time in dollar-productive activities that matter.
Even better, our virtual assistant cost less than 60% of what you’d pay for in-house labor—and we take care of all the recruiting, background-checks, payroll & benefits for you.
From a single virtual assistant to department level staffing, only MyOutDesk gives you a solution for customer service & support that allows you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/customer-focused-business-leadership.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-26 17:10:462020-10-27 10:02:17How customer-focused Business Leadership helps you to scale
Learn the strategies top marketing experts use to grow their businesses. This article walks you through everything that goes into e-commerce marketing — from inbound marketing to paid advertising to conversions. Tune into this special episode of the e-Commerce Marketing Podcast.
How to select the best VA’s to assist with marketing activities such as email marketing
How to incorporate VA’s into your email marketing process flow
What prior experience should a VA have in order to be effective in assisting you with email marketing and other marketing tasks
How to determine the correct compensation for VA’s so that you attract the right person for your tasks
Daniel Ramsey is the founder & CEO of MyOutDesk, the highest-rated Virtual Assistant company in the marketplace with over 500 5-star reviews, and over 13 years of experience serving more than 6000 clients.
Daniel founded MyOutDesk during the last global financial crisis of 2008 to help businesses leverage the remote workplace and scale businesses with virtual assistants.
What e-Commerce Virtual Assistants do for eCommerce Businesses
Research & Administrative Support: Any type of research on the web, maintain spreadsheets & any other information or secretarial tasks, coordinating with other staff or getting any other work done or organized at your workplace.
Marketing Management: Coordinating your social media pages with updates, CPC & PPC coordination, news or article sharing, setting-up email campaigns, creating marketing materials (flyers, brochures etc).
MyOutDesk has been in the industry for over a decade, helping all types of businesses grow. We have providing e-commerce virtual assistant services for years, becoming one of the top virtual assistant providers available. After serving more than 5000 clients and employing over 4000 professionals, we have seen firsthand how this investment supports business growth. Because of this experience, MyOutDesk, currently caters to other industries as well such as professional services, mortgage and insurance to name a few.
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/The-Magic-of-Virtual-Assistance-for-your-Email-Marketing.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-26 13:12:552020-10-28 09:22:58Strategic eCommerce - Email Campaigns with Virtual Assistance
Dive inside the minds and processes of CEOs, managers, nomads, and dynamic entrepreneurs who are building impactful businesses and organizations through this new and innovative movement.
https://www.myoutdesk.com/wp-content/uploads/2020/10/Building-Scaling-Effective-Remote-Teams.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-25 17:27:172020-10-27 10:00:40How to Run a Remote Business: Building & Scaling Effective Teams
In today’s high-tech economy, a remote workforce helps to maximize profits, grow clientele, improve business capacity, and often outperform competing companies that have fewer remote workers.
50% of the US jobs and the workforce have gone remote in 2020.
73% of teams will have remote staff in the 10 years.
Globalization and virtual workplaces will play an increasing role, causing more fluid shifts and flows of talent.
The Future is a Remote Workforce
This is what we learned from over a decade of experience with virtual assistant. With a remote workforce and the right systems in place, it’s now affordable for business owners to to scale operations and talent.
Increase your touch points to the most influential clients.
Double down on branding and marketing — differentiate yourself.
Focus on adding value to your clients, suppliers, and vendors.
Double down on your prospecting and outreach programs.
Optimize the work of key talent and stay more connected to your people.
Successful Businesses with Low Overhead & High Talent
Keep calm and thrive on. Now is the time to double down on the projects and ideas that will drive future growth and scale.
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Our first client in 2008 went from five to seventeen VPs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
Your Next 90 Days of Planning. One of the keys to thriving during a recession is to focus your time on finding out opportunities to thrive and survive during this uncertain time. Spend the next 90 days of quiet time for deeper planning and preparing.
There are a MILLION ways to leverage a Virtual Assistant
Best Job Types to Increase Your Talent & Capacity
Here’s the job types that MyOutDesk virtual assistant services can provide you — with the flexibility, scalability, and cost-savings to adapt quickly to today’s changing business & market conditions.
Example Roles
Best Job Types
In a recent survey, we asked our virtual professionals how they’ve grown with businesses. These are only SOME of the roles that our virtual assistants currently hold for their growing companies.
NOTE: Personnel through MyOutDesk are up to 70% less than costs of adding a traditional employee!
Here are lists of the four main job types that a virtual assistant can do to best uplift your business.
General Administration
Marketing
General Administration Having a virtual professional tackle operations and administrative outcomes for you can go far beyond what a traditional assistant does, like answering phones and keeping your calendar. There are many more ways a virtual professional can help you administratively. Here are some concrete examples of my favorite things administrative virtual professionals do for our clients.
Marketing There are many things a virtual marketing virtual assistant can do for you to supercharge your company’s scalability. Focus your talented marketing professionals on the above sales tools and also on ideal client targets. If you know who buys from you and why your marketing virtual professional can really help drive your message out to the marketplace.
Sales Development & Inside Sales A sales development representative can take over your prospecting and expand your lead generation efforts. Our inside sales virtual assistants will help you generate more leads, qualify them and allow you to focus on selling and generating commissions. In addition to warm & cold calling, our virtual assistants can assist you with lead screening & pre-qualification, lead nurturing, prospect & client follow-up calls & more!
Service & Support MyOutDesk virtual assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and help you invest your time in dollar-productive activities that matter.
Manage trouble tickets
Manage escalation calls
Run reports
Manage calendars
Update CRM
Customer training & education
Issue resolution
… and the list goes on! With a business strategy in place that leverages virtual talent, there are a million ways that virtual professionals at MyOutDesk will transform your business.
Transaction Coordinator A Transaction Coordinator Virtual Assistant manages all the paperwork and deadlines involved in a contract transaction. They’re trained in every step of the selling process and tasked with monitoring progress from the time the seller accepts an offer through the steps involved in the close of escrow.
Become more effective by using a virtual professional transaction coordinator to handle the repetitive tasks involved with closing a transaction – such as gathering documentation & signatures, calling clients, completing paperwork, following up on contract terms & requirements, and ultimately creating a broker file for the completed transaction.
Manage signatures & documentation
Manage paperwork processing & deadlines
Coordinate inspections
Respond to contract terms
Compliance coordination
Communications liaison
Loan Processor MyOutDesk loan processor virtual assistants can to manage all the paperwork and deadlines involved in your mortgage & lending transactions – including every step of the process, from contract to close, and everything in between!
Gather documentation
Cloud e-agreements management
Lender follow-ups
Documentation review
Internal reporting
Manage mortgage or lending pipeline
Communications liaison
Schedule your free Grow Virtual strategy call today & access more free guides.
Envisioning of a New Reality for Your Business
Simply put, MyOutDesk equips entrepreneurs with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to find top talent and lower your operational costs.
MyOutDesk proudly provides free business growth business guides, books, and strategy calls. See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Keep Calm & Thrive On
Schedule your free Thrive strategy call today & access more free guides.
https://www.myoutdesk.com/wp-content/uploads/2020/05/how-team-shift-and-maintain-lead-flow.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-16 13:45:152020-10-23 10:47:46Best Job Types for Low Overhead & High Profit Teams
Why is it important to think about business development?
Business development works by making and executing plans, which require money to implement. Some businesses have a lot more capital than others, enabling them to be able to execute on larger-scale projects and/or for longer periods of time.
Some business plans require a lot of execution and never get anywhere, while others seem to just flow together very well. Some businesses try to take shortcuts in the planning stage (for example by copying from someone else), which often does not work out well for them.
In this article, you’ll understand:
What to consider when creating a business plan
The importance of delegating tasks
Properties of leaders who delegate well
Business development: recruiting top talent with low overhead
What to consider when creating a business plan
When you create a business plan, it is important to think about how likely it will be for the thing (or things) that you are planning on making money from to come into being. Sometimes the plan changes midstream as you come up with new ideas.
Business can be a lot of fun and it is very satisfying to see your ideas come into being, but business can also be stressful and at times discouraging. If you work hard enough by spending dedicated time and effort on something, eventually your idea will get done.
As your business grows and it gets more difficult for you to manage alone, as the leader and as an individual, you’ll need to think of all possible situations and act accordingly. This is where delegation comes in.
Delegation is a sub-division of leadership. It’s about allowing the leader to focus on one particular task at hand, and have other helping hands take care of the rest.
If you look at the history of leadership, there have always been times where delegation was necessary. In modern times, it’s not just survival that requires delegation. It is a complex system of needs and wants in the business, in the industry, and in the market that require the leader to delegate tasks.
In modern times, we have complex systems of government, businesses and social structures. All these require the leader to delegate tasks appropriately.
Leaders who delegate properly know how to regularly and fairly measure results.
Each person on your team will have unique skill, talents and tasks. Finding a way to measure each member of your team’s performance fairly is essential. This can be achieved by ensuring that each member knows their value in the team, each must be aware of their role and know how they affect the success of the team as a whole. Regularly measuring results, sharing the information of the team and touching base with each individual is key.
Leaders who delegate properly create an open and honest environment.
While it is a given that each team member is expected to function and execute their tasks with excellence, it is also important to foster a culture where you are open to new and innovative ideas that may boost performance. It is important for your team members to know that their opinion is valued and that you are open to hearing them. In creating this open and honest environment, a leader who delegates well allows room for the innovation and fresh ideas to grow and to work. Delegating can foster new opportunities for your team to be more inventive.
Leaders who delegate well provide the resources needed to foster growth and excellence.
Regardless of cost, effort and time, if it is needed to improve and achieve goals, then it is worth it. As long as it will play a role in achieving goals, then it will never be a waste.
Leaders who delegate well do not micromanage.
This can be very difficult especially if you are used to being involved in all aspects of your business from the get-go. Letting go and trusting your team can be a scary prospect. However, by being specific about what you want done and what the goals are and letting your team take care of how to get there, you not only encourage them to work hard towards attaining the goals you set, but you empower them.
Leaders who delegate well motivate.
They give recognition where credit is due, they actively participate and track progress of each member and they encourage those who may be having a difficult time. They treat all members of their team with genuine care not just for the work they are doing but for their wellbeing as well.
Delegation can be challenging
… Especially when you have a business that you have poured your passion into. However, if you are going to be a good leader then you have to ensure that you are not wasting your time doing things that are not in the best interest of your business. Recognizing that all tasks are important, but do not have to be necessarily done by you personally can be challenging.
Business development: recruiting top talent with low overhead
Hire Virtual Assistants — which can save you up to 70% on traditional employee costs.
Which approaches are you taking for accelerating your results & profitability? Most CEOs & entrepreneurs say they rely on one (or all) of these approaches:
Relationship-driven service & value using excellent people skills & soft skills.
Numbers-driven decision-making based on reports & data (such as daily number of leads, average close rates, etc.)
Heavy emphasis on marketing and creating content for attracting & converting leads.
Clear your to-do list. Clear the clutter. Stay on top & get more results.
Delegate work to an Virtual Assistant who can take care of all of these:
Calendar management, calls & appointments
Task & agile project management
Performance reporting & research
Administrative support & basic accounting + bookkeeping
Lead management & client support
Document creation & design
Event & travel coordination
Email & social media management
Organization, CRM support & recruitment
… and more according to your needs!
Add a new hire to your team— without the headaches of payroll, taxes, insurance, retirement, office & equipment costs. Our customers saved over $55 million last year!
Never miss a lead opportunity Our client Amy has an SDR who handles at least 100 calls per day, and he reaches out to new leads within 5 minutes of their inquiry.
Keep a smooth-running virtual office An administrative assistant will regularly crunch numbers for reports and prepare any documents that you need.
Ramp up your virtual operations with digital marketing With a marketing assistant, create full-time marketing campaigns, produce quality content, and increase your online engagement.
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/Business-development-virtual-success.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-10 16:51:552020-10-14 08:13:08Business Development: Ways to Delegate & Lower Overhead
What makes a CEO or an entrepreneur so productive?
In business, we talk about profit and development as a mode of productivity. When you mirror this framework into personal growth as well, often this creates successful CEOs and entrepreneurs.
We believe that anyone who puts 100% constant effort in improving their personal life and career are entrepreneurs (and in turn their own CEOs) — those who deal with the hand that life has dealt to them, and make the best of it as they see fit.
What makes most CEOs and entrepreneurs so productive is that they take a risk in a setting where people are not willing to do so, often motivated in a return on investment. An entrepreneur is hard-working and takes an informed risk at a time of uncertainty.
Our favorite ‘productivity incubators’ this season
As you finish off the year and assess the vast changes that you, your community and the world are going through … we want to share with you are favorite ‘productivity incubators’ for this season!
(Bookmark & visit this page again, as we’re constantly updating it!)
1) Refocusing time towards $-productive work
With more asset comes more responsibility. Sometimes that can hinder our performance, but virtual assistants can take away several key areas so that entrepreneurs can win back their time and continue their growth. Solutions by adding a virtual assistant:
filling capacity needs
lowering overhead
increasing remote workefficiency & productivity
RISE in the Fall 🍂 PROMO FREE Week of Service (That’s 40 hours and $400+ in value!) Add a new VA to your team now and get a week of free service (towards each new VA)! That’s right: no gotchas, gimmicks, or games — when you bring on a VA we’ll apply a free week directly to your second invoice, on us!
Scaling Your Business by Daniel Rasmey
Another one of our favorites. This book explains how to scale up, win back time while creating a happy & efficient virtual workplace. (P.S. This is written by the CEO of MyOutDesk!)
Mark Struczewski is a productivity expert and trainer who helps people be productive in a distracted world. He is also the host of The Mark Struczewski Podcast.
For agents & brokers, The CE ShoP is a great place to improve yourself professionally. They produce the Shop Talk Podcast & one of their newest courses helps agents to stay safe on the job.
ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/Our-favorite-productivity-incubators-this-season.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-09 18:49:532020-10-12 11:35:52How CEOs are PRODUCTIVE + Our favorite 'productivity incubators' this season
Joshua Smith is a realtor in Phoenix, Arizona as well as a serial entrepreneur. Voted the 30th ‘Top Realtor In America’ By The Wall Street Journal and a “30 Under 30” finalist for the National Realtors Association, Joshua got in the business in 2005 by accident. He was managing a health club and wanted to start one of his own, but needed capital.
Now a top 1% agent worldwide, Joshua owns and operates the #1 real estate podcast in the industry, “GSD Mode.” He is co-owner of a real estate software company “Perfect Storm.” He is also co-owner of many companies in other industries such as healthcare, supplements, health & fitness, and more.
Joshua successfully coaches and mentors over 1,000 realtors yearly all over the US and Canada.
Real Estate became an obsession … health and fitness is his passion
The two things that made Joshua stay in real estate is that he’s never seen an industry that had more opportunity out there, going from ZERO, and in about 6 months, he was making more than many. Joshua also realized his impact with a team, bringing agents together to mentor and coach at a high-level, while making HUGE changes with people’s lives.
#1 Podcast in the industry with GSDMode
As one of the top producers in the industry, he was asked to be in a lot of podcasts — and Joshua’s creative side made him want to start his own and he can do a better job in pulling out better conversation as a host.
Real Estate has changed all aspects of his life
Joshua loves the hustle, yet he pivots when necessary. Four years into the business, he was making more money than he expected, but he was miserable, realizing that he had set the wrong target. Business is a vehicle that allows you to live the life you want to live. So businesses must reciprocate to its people and give back to you!
He explains “Everything has to change to make the business work for you, not you work for the business!”
An so he set out the right kinds of daily decisions that compounded over time.
Mistake of not investing time to master the hiring process
You can be a great realtor, but that doesn’t mean you’re a great leader. Consider your tactics and your strategy. Replicating tactics will not work from everyone so you have to make your own strategy!
Tactics vs. Strategy: What’s the difference?
Here’s an example of a tactic and a strategy for real estate agents.
Tactic: Identify mediums that work for you, what will you go after, what’s your ideal client? Where are their eyeballs at?
Strategy: Get to know their pain points, also know the pleasure points! Make sure what they want are showing with the ads you’re serving to the target you have
Mastery happens when you constantly learn and look at things you enjoy doing. If you have a desire, pretty much all the information are accessible online (try YouTube try Udemy).
Don’t just copy what you learn. Reverse engineer it and know the sales machine behind it.
Tips for new agents:
1) Have a tracking system in place (how many conversations, conversions, etc.) Be resourceful to overcome your obstacles!
2) Have your CRM dialed in and set up. Your CRM should have lead sources, so you know who comes in from which sources — an important asset for your business! (Consider Joshua’s CRM)
3) Have a great presentation!
4) Know the area you’re servicing
5) With your Facebook ads, if any responses come in, set up auto replies for leads to go to a drip campaign. Call them within the first day, or as soon as possible, then employ a good follow-up process.
More tips to consider!
People rarely have a lead generation problem but most have lead conversion issues.
When conversing with people, attach connection, empathize, offer resources (DON’T SELL) such as guides based on your research (interviews, studies, etc.).
FSBOs are different from other types
It’s almost impossible to sway people from their belief systems
People have to self discover stuff they can and can’t do
There’s a discovery time of about 6-8 weeks — Joshua has a specific guide and resources for it that he offers FSBOs until they self-discover they can’t do it and hire you instead
Always think of ways to establish yourself as a trusted resource!
So when they hit a pain point, you are FIRST in mind
Digital marketing > content, content, content!
Law of reciprocation > you feel the need to give back to those who you’ve gotten value from
Invest the time to master!
Joshua’s new book, completely free and digital, over 40 tips for real estate agents to dominate your real estate business
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/Joshua-Smith-BLOG_NL_BANNER.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-09 16:52:232020-10-12 11:33:12How Joshua Smith became the top 1% Real Estate Agent
One of the most important things to consider is that you have to provide excellent customer service, and not just put support staff in a box. It’s harder to do, but it’s worth it! By using modern technology such as online chat services integrated into websites (and apps) businesses can provide round-the-clock support wherever they need it without having any physical presence at all – hence “remote” workers!
https://www.myoutdesk.com/wp-content/uploads/2020/10/Are-virtual-assistants-the-future-of-customer-service.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-02 16:50:392020-10-14 10:51:09Are Virtual Assistants The Future of Customer Service?
Through the years, many companies and programs have come and gone in the quest to help business owners.
Google has emerged as a dominant player with a multitude of tools available to everyone. One of the most powerful, yet underutilized tools is Google My Business. Many owners have not even set it up, and it’s free!
Since 2001, Michael Tritthart at MichaelTritthart.com has trained hundreds of thousands of real estate business owners and entrepreneurs in the nuances of using technology to lead generate and market their business. In the last 10 years over $172 million worth of business has been produced in my workshops alone! That doesn’t include production that occurs after the sessions. If you apply these techniques you will see increased business.
That doesn’t include production that occurs after the sessions. If you apply these techniques you will see increased business.
Why ‘Google My Business’ For My Business?
Guest Blog by Michael Tritthart
Why Google My Business?
Quite simply, Google is the most dominant online search tool in the world. Not having a GMB properly set up is foolish and will lead to missed opportunities. On the flip side, I know a multiple of business owners that have made thousands from their GMB page. Many of those average over $100K annually from it. There are two primary ways that GMB will lead to increased visibility and revenue.
The first method is very straightforward. Think about it, when someone wants to know more about a company or a business owner what do they typically do? They Google it. If GMB is set up it will appear prominently on the right-hand side of the Google search page on a laptop or PC. If they are viewing from a mobile device it will be the first item that appears. real game-changer for the brand of your business. The second way is just as effective for potential clients to search and find you. If you don’t know what you are looking for you map it. Many use Google maps to find a business that is close in proximity with good ratings. Many consumers search for “restaurants near me,” plumbers, realtors, insurance agents, etc. near me. If your GMB page is set up your business has a great chance of showing up.
Setting up GMB is a very straight forward process. To begin, make sure that you are logged into the Google account that you want to manage it from. Some tips regarding that account:
Set up Google Two-Step Authentication before doing anything in Google. Protect your business and data.
Once GMB is set up take advantage of the USERS option in the back office. Multiple levels of management are available.
Own franchises or multiple businesses? Not a problem, you can add and manage all of them in on GMB account.
The process begins at https://www.google.com/business You will first set up the NAP: Name, Address, and Place. Tip: Make sure that you follow your industry rules and regulations regarding branding. Real Estate Agents must use their office address, BUT make sure you do not choose the current office listing already there. When GMB asks you to use the current address, choose “This Does Not Match” to continue setting up your page. If you have a service that travels versus a brick and mortar office you can choose a service area. During the setup process, you will have to verify the business by following the guidelines laid out by Google. After that, you will be able to log into the GMB back office account and start to enhance your account. On the HOME page shown below, you will have the option to download the mobile app for GMB. This is highly suggested as it is a very powerful app and easy to use. There will also be an option to set up Google Adwords. You can choose to explore that or dismiss the box with the option to come back to it at a later date.
Let’s review the menu system of GMB each section at a time.
POSTS – This is a great way to promote news, events, and sales pertaining to your business. Posts can be images, text, and videos (mp4), with a call to action. They are public and can have an expiration date. They can also be shared to other social media platforms and can improve your SEO – Search Engine Optimization.
INFO – This is the heart of your business on GMB. Fill in this section completely regarding your business. The hours, description, website, etc. \
Tip:There is an appointment URL section. Use the Contact Me page of your website if need be. Also, attributes are a great way for your business to stand out if they apply. Black-owned and Women-led are two current attributes. INSIGHTS – Get the complete analytical data on your GMB page. A great way to help determine the most effective Google Ad that you can run.
REVIEWS – One of the most powerful and evergreen aspects of GMB. This is the most direct way for consumers to interact with your GMB. Consumers can leave reviews of your business with just a star rating, or they can add photos and text as well. Your job as a business owner is to reply to ALL reviews as fast as possible. The GMB mobile app makes it very easy to do. Tip: Even if the review is a negative one you need to reply. My suggestion is to take the high road. You may not be able to win back that client, but it will affect potential future clients. If the review is completely out of bounds you can flag it for Google to review.
MESSAGING– A fairly recent addition that allows potential consumers to connect and ask questions. Note the Q&A is public and will be seen on the GMB page. PHOTOS – Much like reviews, this section is a very public and evergreen part of GMB. Feed as many photos AND videos of your business that you can into this section. The more you provide, the more consumers will review your GMB page. Note:Consumers can add their photos to a review of your business. If for whatever reason you feel that is doesn’t match the review you can flag it for Google review. Photo Requirements:JPEG or PNG. 720×720 pixel minimum. Between 10 KB and 5 MB file size Video Requirements:100MB file and 30-second limit. 720p minimum resolution.
BOOKINGS – Own a business where you take appointments? Consumers can now book with you through GMB if you activate it. WEBSITES – Do you need a website for your business? GMB gives you the ability to activate one, albeit a very limited one. If interested in more robust platforms then contact me directly at MichaelTritthart.com for samples and details.
USERS – Another key element of GMB. As a business owner make sure you have full control of your GMB. I have seen many owners allow their admins to set up GMB and if that admin leaves the team then there goes your control! Tip: Make all of your Google logins that you control Owners of GMB. Then you don’t have to remember which account you set it up with. CREATE AN AD – This option takes you to Google Adword express. You will be able to set up targeted ads here with Google’s assistance.
ADD NEW LOCATION – You can add a new location for your franchise or another business that you own here. MANAGE LOCATIONS – Need to adjust a current location? Make that change here. LINKED ACCOUNTS – Link Google Adwords and Merchant Center to your GMB account. SETTINGS – Control your notifications here. SUPPORT – GMB has a great FAQ here AND you can communicate directly with Google support regarding any GMB issues.
There is no magic bullet. You have to work it. And by that, I mean a steady influx of data into GMB. Some action items are listed below.
Create GMB posts regularly.
Add photos/videos to the GMB back office often. You can easily do this via the GMB app.
Encourage consumers to review your business and respond to the reviews quickly.
Periodically review the GMB back office for new features.
My design team does manage GMB pages for businesses, website design, blog content writing, etc. for the real estate industries and other businesses. If we can be of assistance in any way please do not hesitate to contact me at MichaelTritthart.com.
BONUS – Detailed Google training and consumer marketing piece can be found at bit.ly/GoogleBizSecrets.
ENVISIONING OF A NEW REALITY FOR YOUR BUSINESS
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/google-my-business.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-02 16:49:212020-10-02 16:52:55Why 'Google My Business' For My Business? [CONFIGURATION GUIDE]
Virtual assistants are an emerging type of personnel used in businesses in wellness & care, such as chiropractic offices, home care, and coaches for health, fitness & diet … plus many more.
Virtual Assistants for Wellness & Care
Outsourcing in medical offices & wellness practices can be a great idea if it allows business owners to focus on what they do best and get someone else to handle the less savory parts.
Many medical offices & wellness practices have found this to be an absolutely perfect solution for them. However, many businesses don’t do their research and end up making a poor choice when outsourcing. This is why it’s important to know what kind of business you’re in before you outsource.
For example, if you’re a medical or wellness practice that’s just starting out and is still trying to find its niche in the local market, it can be incredibly helpful to hire a virtual assistant when you need additional hands. This can help get your company moving in the right direction very quickly and at very little cost.
Regardless of when you outsource, it’s important to be very clear with your virtual assistant provider about what they are responsible for and what the standards should be as far as quality goes. This clarity is something that many businesses overlook, but it can make all the difference in whether or not outsourcing works.
Why virtual assistants are the right fit for health & wellness businesses
For many years, people have been well-organized in the medical field. There are hospitals that have many different partner vendors to tackle symptoms and diseases together, plus even more servicers for managing payroll & insurance.
There is a strong argument for why outsourcing is even necessary. It’s well known that there is a shortage in the medical field, and it is also well known of the challenges that wellness practitioners face as a small business.
There aren’t enough doctors or nurses to go around, and many people have had to wait long hours for treatment. What if we could use this outsourcing as an opportunity?
When certain functions from the health & wellness field can be done from home, this can cut down on costs and provide more efficient service or treatment for patients & clients.
In conclusion, with an effective ‘hybridized’ remote & physical workplace system in place there will be great capacity for health & wellness providers to go around and increase the amount of care & business they provide.
Whether you are a Health & Wellness Coach, Personal Trainer, Nutritionist, Fitness Coach, Naturopath, sporting organization, run a Health and Wellness Spa, or run a gym, yoga or pilates studio, Doctor’s or Dentist’s office, MyOutDesk can help you grow your business by working with you and handling all of your administrative and/or marketing tasks and even your calls.
A MyOutDesk Administrative Virtual Assistant empowers you to work on your business rather than in it. We help you to focus on the activities that only you can handle by giving you a means to delegate all the other important yet time consuming daily functions of your business. Schedule your ‘Grow Virtual’ Business Strategy Session today and find our how a MyOutDesk Virtual Assistant can support your health and wellness business!
Here’s how virtual assistants are helping health & wellness practitioners:
Appointment Setting & Documentation: Scheduling appointments, updating calendar, updating patient documentation & records, Medical faxes, insurance claims etc.
CRM Management: Updating patient records, insurance verification, claim submissions, billing and much more. Patient data updating, billing updates & insurance claims, setting reminders for appointments, new patient scheduling, reference reports & more.
Email & Phone Answering: Answering patient & administrative phone calls, helping patients with generic information on services & appointments, answering emails, managing your calendar.
Research & Administrative Support: Any type of research on the web, answer company sponsored benefit plans details, maintain spreadsheets & any other information or secretarial tasks, co – ordinating with other staff or getting any other work done or organized at your office facility.
Social Media Management: Updating your social media pages with updates, news or article sharing, sharing interesting facts & any recent medical, dental or health related posts or publications, coupons or offers, managing your business social media pages & profiles.
MyOutDesk has been in the industry for over a decade, helping all types of businesses grow. We have providing healthcare virtual assistant services for years, becoming one of the top virtual assistant providers available. After serving more than 5000 clients and employing over 4000 professionals, we have seen firsthand how this investment supports business growth. Because of this experience, MyOutDesk, currently caters to other industries as well such as professional services, mortgage and insurance to name a few.
Simply put, MyOutDesk equips entrepreneurs & business owners with tools, strategies, and virtual employees – and when combined, businesses have a competitive edge and find growth while efficient systems and processes are put in place.
MyOutDesk proudly provides additional free business growth guides, books, and strategy calls.
See what we are about, and schedule a free consultation with us. We’ll take the time to learn more about your business and offer solutions to foster top talent and lower operational costs for your company.
Experience The Difference
MyOutDesk can save you up to 70% on employment cost
Claim a free business strategy consultation & ‘Grow Virtual’ Guide
Did You Know? MyOutDesk’s origin story is set during the last global financial crisis of 2008. Yes, that’s right — our business started by scaling businesses with virtual assistants during a recession! Pioneers of virtual assistant services, our first client in 2008 went from five to seventeen VAs with a completely revamped organizational model in short order, and he told MyOutDesk, “Our virtual professionals have shaved $250,000 off our monthly overhead.”
https://www.myoutdesk.com/wp-content/uploads/2020/10/Home-care-wellness-chiropractor-fitness-virtual-assistants.jpg456972Jeremyhttps://www.myoutdesk.com/wp-content/uploads/2020/09/myoutdesk-logo-400w.pngJeremy2020-10-02 16:48:512020-10-02 16:50:34How Virtual Assistants are Changing the Market for Wellness & Care Practitioners
Real Estate Virtual Assistants » Grow your real estate business & generate massive revenue with a quality Real Estate Virtual Assistant from MyOutDesk.
Mortgage Virtual Assistants » Stay focused on building relationships & business – that’s why mortgage & loan officers trust our virtual assistants.
IT Outsourcing » Rapidly scale your technology business and improve your customer service, support & retention with IT outsourcing from MyOutDesk.
HR Outsourcing » Industry leading HR & PEO organizations trust MyOutDesk virtual assistant services for the highest quality HR outsourcing.
Healthcare Virtual Assistants » Rapidly scale your Healthcare Organization by recruiting top-quality staff with MyOutDesk virtual assistants!
MyOutDesk, LLC • 3001 E St. • Sacramento, CA 95816 • Phone: (800) 583-9950
