Did you know that there are over 100,000 virtual assistants listed on freelance sites like Upwork and Freelancer? Virtual assisting has become popular in recent years due to advancements in technology.
However, hiring a virtual assistant isn’t as easy as you think it would be. Virtual assistants vary in experience and program knowledge. Although is it necessary for them to have knowledge of CRM software and other software tools?
Don’t worry, with this guide you can find out! From being easy to use or having a variety of features, you can determine if CRM software is a valued trait in a virtual assistant.
Now, are you ready to get started? Here’s a quick look at Oracle Netsuite:
Is It Easy to Use?
The short answer is yes. However, here’s why: it was designed to be an add-on section for Oracle’s original collection. It, therefore, works smoothly and integrates flawlessly with other platforms.
Although as a business system, there’s a reduced need for third-party platforms through the software. So while there are some available, it may not always be what you want or think will be the best to streamline projects.
However, they offer training programs for those who want to learn the system and who want to get the most out of each feature. That way, no one has a hard time using this software; instead, it’s easy and efficient to navigate and work with.
What Are Its Integrated Features?
Features are one of the most important things in business software. After all, you want to make sure that the features are not only useful but beneficial to your business. Below are a few of the best features in oracle Netsuite:
With Netsuite, you can work on enhancing customers’ experience with a personalized customer web portal. In it, customers will have 24/7 access to their order history, tracking information, as well as be able to place new orders.
Customers can also resolve issues with customer service via email, text chat, or a simple phone call. It makes the shopping experience more pleasurable and efficient.
Analytics and Reporting
Netsuite has plenty of metrics to measure your business’s success. It monitors your subscription renewals, customer buying trends, and call volume. It also tracks website activity, customer satisfaction and leads to generation tactics.
You can look at these measurements from a product scale or see if the team itself is succeeding. For instance, you can see who is and isn’t fulling the quota on your team. As a virtual assistant, you can bring this data to your boss for them to decide how to proceed to make the company more profitable.
Does It Have Any Limitations?
Before you purchase this software, learn about its limitations; sometimes, those tell you more about a program than its advantages. With Oracle Netsuite, the largest disadvantage it has is it’s not a full-service system. Instead, it’s designed to be part of a larger program.
Therefore to work with it, you’ll have to spend more money in order to get it to work properly with each platform. However, If you want to work with this system, it’s worth investing in the software as it’s a good program; it just may not have all the features you want or need.
Another problem companies have found with this software is that it’s not compatible with small to midsize businesses. For some companies, it simply doesn’t meet the daily needs that small businesses have. Therefore it’s not a practical choice to pick.
The Takeaway: Oracle Netsuite
All in all, Netsuite is easy to use, navigate and has features all businesses can benefit from. Virtual assistants that understand how to work with such software will be a great asset to your team.
They can help resolve customer’s issues or read the customers buying trends to understand what customers want. That way, virtual assistants can help your business succeed.
Now, if you’re hiring a virtual assistant, wait no more contact us today. We find professionals who know CRM software like Oracle Netsuite, Hubspot, and more. We can put you in touch with a professional who can enhance your productivity with their knowledge and expertise in the business.
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