Benefits Of Using a Virtual Assistant for your Calling Services

Is your calendar currently overflowing with daily tasks? Do you have a long list of leads you need to follow up on? Is your office phone ringing off the hook, yet you’re too busy to take every call? If this sounds like you, you are hindering your productivity and growth.

No matter what industry you’re in, the solution is a Virtual Assistantt—especially when it comes to inbound and outbound calls. From improved customer service to strengthened leads, a virtual professional frees up your time so that you can focus on the core objectives of your business.

Although virtual professionals can support all aspects of your business, those who provide calling services will certainly take your business to new heights—here’s how.
Read more

Remain Productive During the Holidays with your Real Estate Virtual Assistant.

It is a well-known fact that the Real Estate Industry sees a dip in business during the holidays. With school out and people preparing for the season’s festivities not very many people are looking to strike huge business deals and such.  Despite that fact there are many ways to keep your business going. If you are one of those people who would actually like to enjoy your holidays then this is the perfect time to delegate holiday related tasks to your Real Estate Virtual Assistant.

  1. Send Out Holiday Greetings- This is a great time to send a personalized greeting to our past, current and/or potential clients. Whether it is a gift basket, some homemade treats, a postcard or even an email, use this as an opportunity to really ingrain how much you care and how much you appreciate your contacts. Include specific details to show them that you pay attention and they are important to you. For example “How is your son John doing? Last time we spoke, you told me was preparing for a semester abroad, how did that go?”
  2. Offer Special Holiday Deals- Who doesn’t love a good deal? The right offer just might pique someone’s interest enough to take time from the holiday hubbub to make a deal. Whether its freebies or rebates, offering an awesome deal can definitely be a great way to try and bring in some business.
  3. Make Follow-up Phone Calls- Prospecting during the holidays may not be met with the most enthusiasm. So instead use this time to call your past clients. Greet them and ask them how they are doing, also remind them to keep you in mind if any of their friends or family mentions needing a service that you provide during one of their holiday parties. Keep the call quick and simple but sincere.
  4. Get Ready for After the Holidays- Use the lull to zoom in on concerns that normally get set aside when business is in full swing. Update office systems, clean-up your database, or outline an action plan. Take advantage of the downtime by getting things ready for the upcoming year.
  5. Gather New Information- During this time of the year there are many conferences that are going on all over the country, do some research and see what would benefit you and your business, you may even get a vacation out of it, bring your family along! If you can’t travel, then pick-up a book or 2 related to your industry and brush-up on ideas and methods you have been wanting to look into. Read more

Lead Follow-up For Commissions

The top two most inconsistent and neglected activities that real estate agents MUST do…

…Do you know what they are?

The first is Prospecting [Lead Generation]…obviously the key to your business. Without leads, you’re dead in the water. Those leads can come from asking for referrals – sure, but before you can get referrals, you have to close some deals.

As important as lead generation is, lead follow-up and nurturing is a very close second. Lead follow-up could be even more important to be honest. You can buy leads, but you can’t buy a relationship. Read more

How to Generate & Close 100s of Real Estate Seller Leads Online

 

Generally, seller listings are tougher to convert than buyer leads. This is because the seller lead is a whole different animal so to speak. When someone is looking to buy a home, they are open to looking at many types of listings and will accept information from every source that is available to them. Those looking to list their home have a tendency to be more cautious, as they have a lot more at stake. They are potentially opening up their fortress to the outside world. Matt Scheid of Prime Seller Listings talks to MyOutDesk Co-Owner Daniel Ramsey about how to capture hundreds of seller leads online and close them. Matt also shares 5 top tips for internet leads. You can click here to download the document.

Read more

Essential Real Estate Lead Generation Channels

You’ve probably heard the saying “you have to spend money to make money.” While it is indeed true that in order for your business to grow, you need to invest in it. When we say invest, it doesn’t necessarily mean simply financial investment. Your time and effort is a huge part of that investment as well. In the video below, Toby Salgado of Super Agents Live, talks to Daniel Ramsey co-founder and owner of MyOutDesk about cost and quality when it comes to your Real Estate leads. Click on the link below to watch the video.

Read more

Nurture Real Estate Leads To Grow Them Into Clients

Nurturing your real estate leads is an important process. You definitely do not want your real estate leads to get the feeling that if they aren’t buying now, then they aren’t important to you. It takes an average homebuyer anywhere from 3-18 months to make the big decision, so within that time, you and your virtual assistant want to build those relationships and establish trust.

In order to do that, you need to understand the deciding stages that a home buyer goes through. By knowing and understanding these stages, you can determine the best actions you and your virtual assistant should take next. Source: http://learn.marketleader.com/display/coaching/Email+Scripts+for+Real+Estate+Agents

CONSIDERATION:
In this stage, your leads are probably not ready to talk to an agent since they are still making the decision to buy or sell. I’m sure you have encountered leads who will tell you that they are just looking. You don’t want to scare them off by trying to rush their decision. What you can do is ask them if they want or need any help or information with the home-buying process, post hypothetical questions such as: “If you WERE buying now, what type of home would you be interested in?” Act as a resource or as an expert adviser. You can also ask if you can be in touch via email. Use this venue to introduce yourself and open that door to welcome them to direct any questions they may have to you.

Sample E-mail Script:
(source: http://learn.marketleader.com/display/coaching/Email+Scripts+for+Real+Estate+Agents)Subject: Your New Property RequestI just wanted to drop you a quick note to let you know that I received your request. I’m setting you up to receive email updates of new homes for sale as they come on the market. Please be sure to add my email address to your safe-senders list so you can receive all the new homes for sale.I also have additional information to help you in the purchase process that I would be happy to share. Let me know if you would like information about the buying process, financing your home, negotiating the purchase, or tips on closing and moving. This is a service I provide to all my buyers.Let me know when you are ready to start looking at homes in person. I am excited to start working with you and would be happy to show you any properties that fit your “dream home” criteria.

ONLINE RESEARCH:
At this stage you will find your leads that are in a similar spot with those in the consideration phase. They are still trying to decide however, they are more active in searching for properties online. A lot of these homebuyers will be willing to speak with an agent, however will not commit to a specific date or meeting at once. Again, emailing these leads will be a great way to make that connection, directing them towards your website. You can establish your expertise and show them you are willing and available to help them when they need it.

Sample E-mail Script:
(source: http://learn.marketleader.com/display/coaching/Email+Scripts+for+Real+Estate+Agents)Example Email Template: Buyer Follow-up, Ask for Listing Information
Subject: Following upMany people find shopping for a new home stressful, frustrating and time-consuming. My goal is to make this a fun and exciting process, while making it as smooth as possible.By only showing you homes that meet your criteria, negotiating the best buy possible, walking you through the process step-by-step, and handling the details of the transaction, I hope to take the stress out of the closing process.Because a new home is often the most important and substantial purchase people make, I’d be happy to help you find a great home that meets your needs.

I preview many new homes every day. If you would like me to email you information about homes new to the market, please email the following information to me:

What is your time frame? When do you want to make a move?
What price range do you have in mind?
What areas/neighborhoods are you interested in?
What type of home: single-family, condo, multifamily, etc.?
How many bedrooms?
How many baths?
Do you need to sell in order to buy?
Do you have other requirements?

As soon as I receive this information, I can select homes that fit your criteria and send them for your review.

Please call or email me if I can provide you with additional information or answer any questions you may have as you begin contemplating a move. I look forward to the opportunity to assist you.

ACTIVE SEARCH:
The people who are in the active search phase are those who have decided to buy and are ready to meet an agent and see properties for sale. Once your lead has decided it is time to buy or sell, they will immediately want to speak to an agent. It is important to respond quickly and let them know you are determined and focused on getting them what they want. Reach out to them often via phone and email to let them know that you are the best person to help them. Once you know what they want, make sure you have options that fit their criteria.

Sample E-mail Script:
(source: http://learn.marketleader.com/display/coaching/Email+Scripts+for+Real+Estate+Agents)Subject: Checking-InJust a note to make sure you received the listing information I sent and were able to view it. If you did have any problems, I can resend the information, send it via postal mail, or deliver it to you personally.I am interested in getting your thoughts on the homes. Did any of them appeal to you? Did you enjoy viewing the listings? Did it give you a good idea of what is available?If you would like to see any of these homes in person, I would be happy to set a time to get together and tour them along with any others that come on the market. Please feel free to call or email me for any further help or questions.

In the meantime, I will continue to send you valuable information about searching for a home, the buying process, and packing and moving. I welcome the opportunity to represent you and help you find the home of your dreams!

TRANSACTION:
The transaction phase cover contract to close and is a crucial stage. Make sure that you are consistent and persistent in communicating with your leads who are at this stage. Make sure you are available to address and issues or concerns. This is where you will establish how much of a superstar you are.
In this phase emails should consist of specific details of say, final inspections, final walkthroughs etc…

POST-SALE::
In this phase, you have chance to really solidify the connection and relationship with your now client.

You want them to see that you are still there for them even after the deal has been closed. You want them to remember you and turn to you if they decide to make another major decision down the line. Initially you can ask them how they like their home, how the move went etc… Later, you can periodically stay in touch and continue to build that relationship with them. This is also a great place to ask for referrals, if your client had a great experience with you they will be happy to recommend you to their friends and loved ones.
Sample E-mail Script:
(source: http://learn.marketleader.com/display/coaching/Email+Scripts+for+Real+Estate+Agents)Subject: An Updated Market Evaluation?It is always a good idea to know the value of your home. Some of the most common reasons people are interested in an updated home evaluation are:Insurance purposes.
Refinancing.
Making a move.

Successful Real Estate Prospecting During the Holidays

The holidays may seem like a challenging time for prospecting. With people busy getting ready for visitors, celebrations, going on vacations and the like. Many businesses don’t even bother with prospecting during this time. However, by halting your prospecting during this time, you may miss a lot of opportunities. Knowing that not many people reach out to prospects during this time of year, this may be your number one advantage. How many times have you called a prospect and heard that you are the nth person to give them a call? By prospecting over the holidays, it highly likely that you have less competition and will reach your contact under less harrowing conditions, they are most likely to be receptive to have a conversation with you, plus being that it is the holidays, they may be in higher spirits.

All you need is a plan of action. Figure out what you want to achieve this holiday Season and strategize based on your goal. Prioritize and zoom in on the things that seem attainable, remember some business is better than none at all. Utilize your prospecting team and your Real Estate Virtual Assistant, perhaps you could focus on nurturing your warm leads wishing them a happy holiday season. Continue to build upon that relationship that you have started.

Read more

Lead Nurturing is Key to Increased Conversion Rates

What do you do after you make initial contact with a prospect (lead)? Do you, your prospecting assistant or virtual assistant follow up right away and keep following up? Is you follow up calls or a combination of contact points, ie email, social media, etc.

We all know that much of real estate business is based on relationships. Initial contact is important but what you do after that is equally if not even more so. Building that relationship is extremely important because you want to ensure that when your prospect (lead) is finally ready to make a major decision, they turn to you. Follow-up calls are essential but there are many different ways to reach out to your nurture leads, which should not be overlooked.

Read more

Leads, Appointments, Made Easy

How do you get your appointments? I’m sure most of you would answer “by making calls,” either by yourself, your Inside Sales or Virtual Assistant. According to the law of averages, to make to get at least one appointment you need to have ten conversations. To have ten conversations you have to dial a hundred phone numbers. You also need to be able to follow-up on those prospects, find out what their needs are and if they are ready to have you help them fulfill those needs.

 

Lora Ullerich, Digital Media Specialist at of Cole Realty Resources, recently spoke with Daniel Ramsey, Co-Owner of MyOutDesk, about leveraging Real Estate Virtual Assistants for prospecting in real estate. Lora shared how Cole Realty Resources can provide prospecting phone numbers for real estate professionals and some of Cole Realty’s prospecting scripts, click here to download.

Read more

The Importance of a Good Script for Inside Sales Agents

On your team, your Inside Sale Agent or Inside Sales Virtual Assistant (ISA) is your forerunner. They are on the frontlines making calls and qualifying prospects in order to set you valuable appointments. While the volume of leads they are able to reach and the number of conversations they have is extremely important, there is one more key factor that will aid them in setting those appointments for you – scripts. A script can make or break your ISA while they are making their calls. Regardless of their number of dials, regardless of the number of conversations they are able to have, if your script is not good, it is all for naught.

 

A good script will have some if not all of these elements depending on the type of lead they are.

Read more