HIRE A QUALIFIED
Help Desk Virtual Assistant
Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from MyOutDesk.
Close Tickets Faster & Boost Retention
In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why MyOutDesk offers premium help desk outsourcing services to ensure top-tier support for your business.
Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our virtual assistants provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting.
With MyOutDesk, you can work smarter and focus on productive activities. Our virtual assistants cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. We’re a hassle-free solution for handling support inquiries without being distracted from your core mission.
Effective help desk support at a fraction of the cost
MyOutDesk virtual assistants excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions.
Our VAs integrate seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff.
With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness.
Whether you need faster ticket resolution or increased support availability, MyOutDesk virtual assistants can help you achieve your business goals. Schedule a Business Strategy Session to get started.
What a Help Desk Virtual Assistant Can Do
Manage Scheduling
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
- Keeping your customer service on track
Manage Trouble Tickets
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response
- Expedite successful resolution & ensure customer satisfaction
Administrative Support
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
Manage Communications
- Screening phone calls and email correspondence
- Approving and adjusting meeting times
- Scheduling and coordinating meetings and other events
The MyOutDesk Difference
See what makes MyOutDesk the industry leader
Industry Leader
With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.
Speed to Hire
Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.
Diverse Talent
Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.
Extensive Screening
Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.
Inclusive Pricing
Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.
Reliability
Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.
Security & Compliance
Enterprise ready security to keep your data secure
Background Checks
All personnel undergo background checks in accordance with local laws and regulations to ensure trust & integrity.
MFA\SSO Enabled
Access to critical systems is protected using SSO and multi-factor authentication where supported.
Secure Infrastructure
Our infrastructure is hosted in secure cloud environments with layered controls to protect availability and confidentiality.
Incident Response
A formal incident response process is in place to identify, contain, and remediate security incidents.
Third-Party Audited
Our security controls are independently assessed against recognized compliance frameworks.
Access Management
System access is role-based, approved, and promptly revoked upon role change or offboarding.
Fortune 500 companies & SMBs trust MyOutDesk
What Our Clients Are Saying
“Our Virtual Assistants are able to do the job better than the local people, raising the bar! They are more mature, more experienced, more grateful and more committed to what they were doing and raised the bar for all our other employees!”
“Our VAs support our team in our marketing — from content editing, postings, ads, remarketing and sphere farming. We do a lot of lead gen, blogs and videos. They take off a lot of the busy work so we can produce the best output and result for our clients!”
“Once I realized that I needed help in order for my business to grow, I contacted MyOutDesk and the whole process was very smooth. I sent them a list of duties that I needed the assistant to perform. They matched my needs with a couple of candidates. I interviewed them, and then made my decision who to work with. Now, my database is organized, we set up my campaigns, and all my online presence and data research is take care of. I am very happy with the services and the results I realized. Best investment I made this year!”
“MyOutDesk is where you’ll find real estate trained Virtual Assistants that can do everything that an assistant can do for you, except physically picking up a lockbox or paperwork, because they’re located remotely in the Philippines. They work the hours you want, in the timezone you’re in – and when you hire them for 8 hours a day, they actually work a full 8 hours a day – without the meetings, calls, bathroom breaks & everything else. They work, work, work, which is why they get so much done.”
“I’ve had MyOutDesk virtual assistants for over 6 years now – our virtual assistants take care of the things that naturally slow me down. They’re going to make your systems better, and take care of things that you don’t see, and help keep you in the zone making money.”
“MyOutDesk has been incredible to work with. The time they have spent with me and helping me has been far and away more than I expected. I can’t remember ever working with a company that has been more helpful. I am thrilled to have found them and extremely excited about the opportunity we have in front of us to build our firm and grow profits. [I] highly recommend them.”
“MyOutDesk adds so much value – they don’t just provide the people, they train them! When you add a MyOutDesk virtual assistant to your sales team, that’s how people like me grow from being a nobody back in 2007 to making over $10 million in GCI last year.”
“Because we’re in an investments and securities business, our client information and handling needs a US-based person with advanced biometrics access — but our VAs are excellent for tasks that revolve around supplementary data collection and entry. Our VAs take in all the data, plots them in our systems and the systems drop them into our models for underwriting”
“MyOutDesk is a great option when you need a virtual assistant! They do all the heavy lifting to find the best candidate and assist with management in order to get up and running ASAP.”
“Our agency goes hand-in-hand with our property inspections since we cater mainly to them but we’ve worked with other service industries. Our VAs handle two aspects: social media, helping them with posts, designs and content; and marketing, activating campaigns and maintaining them in automation sequences. They’re incredible!”
“It’s been a very positive experience – easy to setup and get going. We use MyOutDesk VAs for healthcare recruiting – it gives us stability in the role and delivers a constant flow of applicants coming in. Our VA has a healthcare background, she knows the lingo, and she’s hungry to achieve! She likes the challenge. It’s a beautiful thing.”
“I was nervous about hiring my 1st VA but MyOutDesk came highly recommended and I could not be more pleased. It’s been a short period of transitioning but I find myself with more time now, which I know in the long run is going to pay off huge dividends as I continue to build my business. I love the fact that I have a coach in conjunction with my VA that keeps us both on the right path to success for us all!”
“We’ve been really happy with MyOutDesk’s resources. We have all our training and processes ready and all we really needed were good candidates to interview and MyOutDesk has provided that. We needed to plug someone in quickly and MyOutDesk made it possible!”
MyOutDesk is the only VA company so far that I’ve kept someone long-term, I have the last few months, let go of like three or four different short-term professionals there, there was a lot of overpromise, underdeliver.
Most of my processes are so administrative-heavy and burdensome — I can’t sell business and be tied down with all of it! My VA helped me start streamlining our systems, she knows everything going on — that high touch level of service that my clients need, she does it!
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