Craig Fauver
Jun 2020
Great experience so far!
Omnichannel Customer Support
Customer Service Virtual Assistant
Deliver exceptional customer experiences with a dedicated virtual assistant who handles support across every channel - increasing retention and reducing turnaround time on support tasks.
Why Customer Service VAs
Boost Customer Satisfaction With A Dedicated Support VA
Outstanding customer service is the backbone of any successful business - but managing high volumes of inquiries across multiple channels can overwhelm even the best in-house teams.
Our customer service virtual assistants specialize in omnichannel support - handling phone calls, emails, live chat, social media, and help desk tickets - so your customers always get fast, professional responses no matter how they reach out.
MyOutDesk customer service VAs are carefully vetted and trained to represent your brand with consistency and care - saving you up to 70% the cost of a traditional in-house support team.
What We Handle
What A Customer Service Virtual Assistant Can Do For You
Omnichannel Support
Deliver seamless customer experiences across every communication channel your business uses.
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Help Desk & Ticketing
Keep support requests organized and resolved efficiently with dedicated help desk management.
View Help Desk Outsourcing →
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Order Management
Streamline order processing and fulfillment to keep customers informed and satisfied.
View Ecommerce VAs →
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Customer Retention
Build lasting relationships and turn one-time buyers into loyal, long-term customers.
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CRM Management
Keep your customer data accurate and actionable to drive smarter support decisions.
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Quality Assurance
Continuously improve your support quality with monitoring, feedback, and process optimization.
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Security & Compliance
Your data is protected by enterprise-grade security
Every MyOutDesk virtual professional operates within a security framework built for the world's most regulated industries. From SOC 2 certified operations to CIS Level 2 hardened devices, we go beyond industry standards.
SOC 2 Type I Certified
Verified controls for enterprise security
CIS Level 2 Hardened Devices
MyOutDesk managed endpoints secured to CIS Benchmark standards
HIPAA Compliant
Safeguards for protected health information
PCI-DSS Compliant
Payment card data handled with certified controls
See the Difference
How We Compare
| Feature | Full-Time Hire | Freelancer / Marketplace | MyOutDesk |
|---|---|---|---|
| Time to hire | 4–8 weeks | 1–2 weeks | As little as 1 week |
| Screening | You run it | Self-reported | 6-stage vetting, 0.7% pass rate |
| Education | You verify | Unverified | College degree required |
| Dedicated to you | Yes | Rarely | Yes, full-time |
| Cost structure | Salary + benefits + overhead | Hourly, unpredictable | Flat monthly rate, all-inclusive |
| If it doesn't work out | Start over | Start over | We rematch at no extra cost |
| Oversight tools | You provide | None | Productivity tracking included |
| Legal entity (US & PH) | N/A | No | Yes |
| SOC 2 compliance | Your responsibility | No | Third-party audited |
| HIPAA verified | Your responsibility | No | Yes |
Verified Reviews
What Our Clients Say
4.9 (306 reviews)
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Tasha Skelton
May 2019Great service! Very responsive
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Monte Mohr
Jun 201935 years as a Broker in the real estate business has caused me to be a little on the scenicle side when feeling that I'm 'getting what I was sold'. Simply stated, I already love MyOutDesk. How they operate, how they follow through with their promises and how they have created a culture that all are proud to be affiliated with. I'm looking forward to growing our company with their help every step of the way!
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Brett Baker
May 2024Matched my business with an excellent executive assistant and the organization has given excellent support of the past 18 months. I can recommend unconditionally.
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Jack Campbell
Nov 2019Recently went through the interviewing process to find our next Virtual Professional. We were presented with many qualified candidates and continued interviewing until the right one was obvious. Thanks for your patience and assistance sorting through the candidates and bringing us the best-of-the-best!
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David Bray
Mar 2020Very smooth experience. They have a very detailed approach and have delivered everything as promised so far.
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Miron Properties
Nov 2018I thank Chris Vodanovich and MyOutDesk for providing and training my Professional Assistant. I appreciate their dedication and commitment to excellence. I highly recommend MOD!
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Bill DeVine
Aug 2019Every Team Member that we have worked with so far at MyOutDesk has been extremely friendly and professional to work with and have been great to answer all of our questions.
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Kari Wilbanks
Nov 2019everybody is wonderful and professional!!!
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Mallory Bogard
Dec 2024My MOD VA has been an incredible value-addition to my business and team. I could not be happier with his skill level, capabilities, and if I would have known it would be this helpful for my business, I would have opted in sooner. I was nervous about the real value a VA remotely from another country, could bring, without the in-person hands-on training, but because of his high performance, and smooth and easy integration as part of our team, even from far away, now I don't know what I would do without him. Big, big fan.
Helpful Resources
Customer Service Articles & Guides
Tips, strategies, and insights to help you get the most from your customer service virtual assistant.
Virtual Assistants
AI Customer Service Explained: What Works, What Doesn’t, and What’s Next
Customer service is under pressure. Expectations are higher, response times are shorter, and the margin for error is razor-thin. To meet the demand, businesses are turning to artificial intelligence, but not all implementations are working. From frustrating chatbot loops to misleading automated replies, many companies are discovering that AI alone can’t deliver the experience their … Read more
Read more
Virtual Assistants
8 Best Customer Service Outsourcing Companies
Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
Read more
Virtual Assistants
LATAM Bilingual Talent: Why Spanish Speaking Talent Drives Business Growth
Latin America (LATAM) is rapidly becoming one of the most strategic talent hubs for companies looking to scale operations globally. Not just because of cost advantages, time zone alignment, or cultural proximity but because of its bilingual professionals who can bridge language gaps and unlock new markets. Today’s business environment demands more than just task execution. It requires communication, … Read more
Read more
Build your perfect remote team
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FAQ
Common questions
What tasks can a customer service virtual assistant handle?
Customer service virtual assistants can manage inbound customer communication across email, live chat, phone, and social messaging, handle support tickets, respond to FAQs, troubleshoot common issues, process basic order and account requests, and escalate complex cases to the right team.
Which support channels can you cover, and can you do omnichannel support?
Yes. We can support email, live chat, phone, and social messaging, and unify conversations using your help desk so customers get consistent answers even when they switch channels.
Do you work inside ticketing systems like Zendesk, Help Scout, Intercom, or Freshdesk?
Yes. Our customer service virtual assistants can operate inside your existing help desk and inbox tools, follow your macros and workflows, and keep tickets categorized, prioritized, and updated through resolution.
Can you provide live chat support and reduce response times?
Yes. Our customer service virtual assistants can provide coverage across all your channels.
Do you provide phone support, and is it 24/7?
Yes, we can staff multiple virtual assistants to provide 24/7 phone coverage.
How do escalation and handoffs work for complex issues?
Our customer service virtual assistants will follow your SOPs and playbooks for escalations.
Will my customer service virtual assistant be dedicated or shared?
All of our virtual assistants are dedicated to a single client. This allows them to fully integrate into your team, learn your business in depth, and provide consistent, personalized support to your customers.
Is customer data secure when working with a virtual assistant?
Yes. Our customer service virtual assistants work within your CRM, help desk, and communication tools, so your data stays secure within your existing systems.
How quickly can we get started, and what do you need from us?
We can onboard talent in as little as 7 days. We just need to understand your support needs, channels, and tools to find the right virtual assistant for you.
Can I bring my own non-disclosure agreement (NDA)?
Yes, we are happy to work with you to get an NDA between your virtual assistant and your company signed. We also provide a default NDA that protects all our clients.