Hire a Qualified

Customer Service Virtual Assistant

Increase customer retention & reduce turnaround time on customer service & support tasks with customer service VA from MyOutDesk.

Scale Your Business With The #1 Virtual Assistant Company

  • Rated #1 in virtual assistant services by TechRadar & Analytics Insight
  • Serving 7500+ clients with 800+ verified 5-star business reviews
  • Longest-running virtual assistant service company
Google Rating
4.9
Based on 321 reviews
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Grow Your Business With 24/7 Customer Service & Support

In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.

A customer service virtual assistant is a remote employee that handles client communication, trouble ticket management, live chat and email communication and administrative support. From a single VA to department level staffing, our virtual assistants can work within B2B or B2C businesses to provide customer service & support – allowing you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.

At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being short handed in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.

What a Customer Service Virtual Assistant Can Do For You

Customer Support & Communication
Ticket Management
Customer Feedback
Administrative Support
Schedule Management

Customer Support & Communication

  • Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
  • Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
  • Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP

Ticket Management

  • Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
  • Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction

Customer Feedback

  • Collect customer feedback via targeted surveys and other feedback initiatives
  • Monitor feedback and reviews from customers on social media platforms and review sites

Administrative Support

  • Screen incoming calls & emails, manage calendars, run reports, update CRM
  • Assist with customer training & education, issue resolution & prompt customer response

Scheduling Management

  • Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required. 
  • Assist in maintaining internal schedule to keep customer service on track

Industry-Specific Expertise

No matter what industry you’re in, the day-to-day grind of dull, repetitive busy work of administrative tasks is always a drain on your time & energy. Even worse, it prevents you from focusing on your “one thing” – that unique talent you use to generate revenue in your business. At MyOutDesk, our VAs specialize in their industry to provide you with the most specialized administrative work for your business. 

How It Works

1.
Start Your Free Consultation
2.
Meet With Our Team
3.
Hire Your Virtual Assistant

What Our Clients Are Saying

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Ready to scale your business?

Find a virtual professional that meets your unique business needs and save up to 70% on hiring costs today.

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4 Vital Customer Service Tasks You Can Delegate to Virtual Assistants

Here are four essential customer service tasks that can be delegated to virtual assistants to improve efficiency and productivity: phone and email support, appointment scheduling, social media management, and data entry. The article includes tips for selecting and training virtual assistants to handle these customer service tasks effectively.
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The 5 Best Virtual Receptionist Services of 2024

Discover 5 leading virtual receptionist service options in MyOutDesk’s comprehensive guide. Explore how these services can revolutionize your business communication, providing efficiency and professionalism for unparalleled customer interactions.
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What is Outsourcing? + Why it works when you hire Virtual Assistants (for IT Service Support)

Uncover the power of outsourcing and why it’s a game-changer when you enlist virtual assistants for IT service support. Gain insights into the benefits of leveraging virtual assistants to enhance your IT operations, from cost savings to specialized expertise. Discover how outsourcing can streamline your workflow, improve efficiency, and elevate your overall business performance. Elevate your IT service support with the strategic deployment of virtual assistants. Explore the advantages of outsourcing and revolutionize your approach to IT management today.

Frequently Asked Questions

MyOutDesk customer service outsourcing gives you the flexibility to reallocate or reassign valuable personnel within your organization without losing your capacity to take & respond to inquiries – all for a fraction of what you’d pay for in-house staff. We’re capable of providing 24/7 coverage for your team, ensuring that you don’t miss valuable inquiries regardless of the time of day or day of the week.

Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.
With MyOutDesk you’ll pay less than 70% of what you’d pay for in-house labor—and we take care of all the recruiting, background-checks, payroll & benefits for you. We take the risk out of outsourcing your customer service team.