HIRE A QUALIFIED

Customer Service Virtual Assistant

Increase customer retention & reduce turnaround time on customer service & support tasks with customer service VA from MyOutDesk.

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Grow Your Business With 24/7 Customer Service & Support

In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.

A customer service virtual assistant is a remote employee that handles client communication, trouble ticket management, live chat and email communication and administrative support. From a single VA to department level staffing, our virtual assistants can work within B2B or B2C businesses to provide customer service & support – allowing you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.

At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being short handed in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.

What A Customer Service
Virtual Assistant Can Do For You

Customer Support & Communication

  • Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
  • Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
  • Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP

Ticket Management

  • Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
  • Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction

Customer Feedback Management

  • Collect customer feedback via targeted surveys and other feedback initiatives
  • Monitor feedback and reviews from customers on social media platforms and review sites

Administrative Support

  • Screen incoming calls & emails, manage calendars, run reports, update CRM
  • Assist with customer training & education, issue resolution & prompt customer response

Scheduling Management

  • Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required. 
  • Assist in maintaining internal schedule to keep customer service on track

The MyOutDesk Difference

See what makes MyOutDesk the industry leader

Industry Leader

With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.

Speed to Hire

Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.

Diverse Talent

Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.

Extensive Screening

Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.

All Inclusive Pricing

Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.

Well Equipped

Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.

Fortune 500 Companies & SMBs Trust MyOutDesk With Their Talent Needs

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Google Rating
4.9
Based on 325 reviews
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What Our Clients Are Saying

Resources

customer service outsourcing

7 Best Customer Service Outsourcing Companies of 2024

Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
teacher using computer online customer service virtual assistant

4 Vital Customer Service Tasks You Can Delegate to Virtual Assistants

Here are four essential customer service tasks that can be delegated to virtual assistants to improve efficiency and productivity: phone and email support, appointment scheduling, social media management, and data entry. The article includes tips for selecting and training virtual assistants to handle these customer service tasks effectively.
business process outsourcing

The Strategic Edge: How BPO Enhances Growth for Professional Services

Discover how Business Process Outsourcing (BPO) is transforming professional services by enhancing efficiency, reducing costs, and driving growth. This article explores the strategic advantages of BPO, focusing on the specialized solutions provided by MyOutDesk, and how they help firms navigate today’s competitive landscape.

Frequently Asked Questions

MyOutDesk customer service outsourcing gives you the flexibility to reallocate or reassign valuable personnel within your organization without losing your capacity to take & respond to inquiries – all for a fraction of what you’d pay for in-house staff. We’re capable of providing 24/7 coverage for your team, ensuring that you don’t miss valuable inquiries regardless of the time of day or day of the week.

Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.
With MyOutDesk you’ll pay less than 70% of what you’d pay for in-house labor—and we take care of all the recruiting, background-checks, payroll & benefits for you. We take the risk out of outsourcing your customer service team.                                                                                                                       

Ready to scale?

Find a virtual professional that meets your unique business needs and save up to 70% on hiring costs today.