Hire A Qualified
Help Desk Virtual Assistant
Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from MyOutDesk.
Scale Your Business With The #1 Virtual Assistant Company
- Rated #1 in virtual assistant services by TechRadar & Analytics Insight
- Serving 7500+ clients with 800+ verified 5-star business reviews
- Longest-running virtual assistant service company
Boost Onboarding & Retention With Help Desk Outsourcing
In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why MyOutDesk offers premium help desk outsourcing services to ensure top-tier support for your business. Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our virtual assistants provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting. By outsourcing your help desk and support, you can work smarter and focus on productive activities. Our virtual assistants cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. With MyOutDesk, you have a hassle-free solution for handling support inquiries without being distracted from your core mission.
Effective help desk support at a fraction of the cost
MyOutDesk virtual assistants excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions. Our help desk outsourcing integrates seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff. With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness. Whether you need faster ticket resolution or increased support availability, MyOutDesk virtual assistants can help you achieve your business goals. Schedule a Business Strategy Session to get started with a trained professional today!
What a Help Desk Virtual Assistant Can Do For You
Manage Scheduling
Manage Trouble Tickets
Administrative Support
Manage Communications
Manage Scheduling
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
- Keeping your customer service on track
Manage Trouble Tickets
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response
- Expedite successful resolution & ensure customer satisfaction
Administrative Support
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
Manage Communications
- Screening phone calls and email correspondence
- Approving and adjusting meeting times
- Scheduling and coordinating meetings and other events
What Sets Us Apart
15 Years Of Experience
Rated the #1 virtual assistant company with 7500+ clients served and 800+ verified 5-star business reviews, we are the leader in virtual assistant services in both North America and the Philippines.
Speed to Hire
Instantly scale your business with an employee who can quickly launch in your business and make an impact today.
Diverse Talent
Our virtual assistants specialize in 8 different services for a variety of industries. From administrative and marketing tasks to inside sales and customer service – we hire only the most qualified individual for the role.
Extensive Screening & Vetting
All virtual assistants are vetted, FBI-grade background checked and undergo extensive personality profiling to ensure you receive the quality and qualified professional
All-Inclusive Pricing
Pay one flat rate per virtual assistant and let us handle the rest. We provide competitive medical benefits, insurance and paid time off in addition to handling the entire recruitment, interview and onboarding process.
Standardized Work Environment
Our virtual assistants have dedicated work computers, noise-isolated environments, backup power and internet connections, and time tracking software to ensure they’re present and focused.
Industry-Specific Expertise
No matter what industry you’re in, the day-to-day grind of dull, repetitive busy work of administrative tasks is always a drain on your time & energy. Even worse, it prevents you from focusing on your “one thing” – that unique talent you use to generate revenue in your business. At MyOutDesk, our VAs specialize in their industry to provide you with the most specialized administrative work for your business.
How It Works
Start Your Free Consultation
Meet With Our Team
Hire Your Virtual Assistant
What Our Clients Are Saying
“MyOutDesk has exceeded our expectations! The interview process was super easy and we had very good candidates to chose from. Our VA is outstanding, learns quickly and has great language skills. We highly recommend MyOutDesk to anyone who needs an addition to their team.”
“It was frustrating back when we were scaling Boomtown, trying to find the right people & delegate to break through the ceiling. Many of my customers have that problem also. There’s a lot that goes into finding the right talent, and MyOutDesk does a fantastic job of that for its customers.”
“My experience with MyOutDesk has been great! My VA is responsive, hardworking, motivated, eager to learn & optimistic about prospecting for me. She values her job and appreciates the work. It’s a great addition to my business and I highly recommend MyOutDesk!”
“The whole team at MOD has been fantastic to work with. Very professional from start to finish. We look forward to a long working relationship with them.”
“Our VA is a very important part of our business does a phenomenal job! She will learn anything we ask and doesn’t hesitate to self-inititate when necessary. Daniel Ramsey has done a fabulous job putting together the best of the best – We couldn’t be happier!!”
“My virtual assistant made me $43,000 in commissions less than half an hour ago, so if you’re still on the fence about hiring one, my advice is: just do it. The ROI on our virtual assistants is amazing – it’s definitely going to finish the year over 20x.”
“We hired our original VA and quickly expanded to 3 — we’re rocking phone calls, hitting 250-350 a day outbound! They’re talking to our candidates, screening them, getting them through the process of enrollment and generating revenue for us, big time! Each of them could replace 3 people for me.”
“MyOutDesk is the best company out there. Hiring a VA is tough and finding a good one is almost impossible it seems sometimes. With MyOutDesk’s strict standards and pre-screening you truly just have to find a fit for your company because the rest of the screening has been done for you”
“We’ve found MyOutDesk VAs to be professional, attentive, very coachable and responsive to instruction. It’s been cost-effective, and certainly provides value based on their skillsets. In terms of recruiting, they understand our objectives and they’re highly focused on delivering on them.”
“Our VA does a lot for us — she answers all the emails and replies to most of the inquiries, she answers the phone, she returns voicemails and she handles our intake coordination for scheduling our therapists and the necessary paperwork to get them ready for the appointment!”
“Our agency goes hand-in-hand with our property inspections since we cater mainly to them but we’ve worked with other service industries. Our VAs handle two aspects: social media, helping them with posts, designs and content; and marketing, activating campaigns and maintaining them in automation sequences. They’re incredible!”
MyOutDesk is the only VA company so far that I’ve kept someone long-term, I have the last few months, let go of like three or four different short-term professionals there, there was a lot of overpromise, underdeliver.
“We hired our first VA about 4 years ago, and they’ve become an essential part of the business. They do administrative work, ensure quality in our client info & leads, update the CRM, create reports, etc. If they’re gone, we start crying – they’re really that crucial.”
“MyOutDesk is where you’ll find real estate trained Virtual Assistants that can do everything that an assistant can do for you, except physically picking up a lockbox or paperwork, because they’re located remotely in the Philippines. They work the hours you want, in the timezone you’re in – and when you hire them for 8 hours a day, they actually work a full 8 hours a day – without the meetings, calls, bathroom breaks & everything else. They work, work, work, which is why they get so much done.”
“MyOutDesk has been instrumental in helping us find super talented VAs!” that fit our culture, help us grow our sales and handle our operations. They’re a wonderful company that provides great introductory training and we’re glad to be in business with them!”
Helpful Resources
Giving Back with Gratitude – MyOutDesk Helps for the Holidays
23+ Virtual Assistant Statistics To Help Scale Your Business Faster In 2024
MyOutDesk Recognized by Clutch as Leading B2B Company
Trusted by Leaders
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