HIRE A QUALIFIED

Help Desk Virtual Assistant

Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from MyOutDesk.

Close Tickets Faster & Boost Retention

In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why MyOutDesk offers premium help desk outsourcing services to ensure top-tier support for your business.

Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our virtual assistants provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting.

With MyOutDesk, you can work smarter and focus on productive activities. Our virtual assistants cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. We’re a hassle-free solution for handling support inquiries without being distracted from your core mission.

Effective help desk support at a fraction of the cost

MyOutDesk virtual assistants excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions.

Our VAs integrate seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff.

With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness.

Whether you need faster ticket resolution or increased support availability, MyOutDesk virtual assistants can help you achieve your business goals. Schedule a Business Strategy Session to get started.

 

What a Help Desk Virtual Assistant Can Do

Manage Scheduling

  • Manage scheduling for customer installations, upgrades, start and/or end dates for account services
  • They will assist you with maintaining your schedule
  • Keeping your customer service on track

Manage Trouble Tickets

  • Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
  • Work with the appropriate staff on your team to ensure prompt response
  • Expedite successful resolution & ensure customer satisfaction

Administrative Support

  • Manage scheduling for customer installations, upgrades, start and/or end dates for account services
  • They will assist you with maintaining your schedule

Manage Communications

  • Screening phone calls and email correspondence
  • Approving and adjusting meeting times
  • Scheduling and coordinating meetings and other events

The MyOutDesk Difference

See what makes MyOutDesk the industry leader

Industry Leader

With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.

Speed to Hire

Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.

Diverse Talent

Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.

Extensive Screening

Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.

All Inclusive Pricing

Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.

Well Equipped

Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.

Fortune 500 Companies & SMBs Trust MyOutDesk With Their Talent Needs

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Google Rating
4.9
Based on 325 reviews
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What Our Clients Are Saying

Resources

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Ready to scale?

Find a virtual professional that meets your unique business needs and save up to 70% on hiring costs today.