Hire A Qualified

Help Desk Virtual Assistant

Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from MyOutDesk.

Scale Your Business With The #1 Virtual Assistant Company

  • Rated #1 in virtual assistant services by TechRadar & Analytics Insight
  • Serving 7500+ clients with 800+ verified 5-star business reviews
  • Longest-running virtual assistant service company
Google Rating
4.9
Based on 323 reviews
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Boost Onboarding & Retention With Help Desk Outsourcing

In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why MyOutDesk offers premium help desk outsourcing services to ensure top-tier support for your business. Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our virtual assistants provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting. By outsourcing your help desk and support, you can work smarter and focus on productive activities. Our virtual assistants cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. With MyOutDesk, you have a hassle-free solution for handling support inquiries without being distracted from your core mission.

Effective help desk support at a fraction of the cost

MyOutDesk virtual assistants excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions. Our help desk outsourcing integrates seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff. With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness. Whether you need faster ticket resolution or increased support availability, MyOutDesk virtual assistants can help you achieve your business goals. Schedule a Business Strategy Session to get started with a trained professional today!

 

What a Help Desk Virtual Assistant Can Do For You

Manage Scheduling
Manage Trouble Tickets
Administrative Support
Manage Communications

Manage Scheduling

  • Manage scheduling for customer installations, upgrades, start and/or end dates for account services
  • They will assist you with maintaining your schedule
  • Keeping your customer service on track

Manage Trouble Tickets

  • Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
  • Work with the appropriate staff on your team to ensure prompt response
  • Expedite successful resolution & ensure customer satisfaction

Administrative Support

  • Manage scheduling for customer installations, upgrades, start and/or end dates for account services
  • They will assist you with maintaining your schedule

Manage Communications

  • Screening phone calls and email correspondence
  • Approving and adjusting meeting times
  • Scheduling and coordinating meetings and other events

What Sets Us Apart

15 Years Of Experience

Rated the #1 virtual assistant company with 7500+ clients served and 800+ verified 5-star business reviews, we are the leader in virtual assistant services in both North America and the Philippines.

Speed to Hire

Instantly scale your business with an employee who can quickly launch in your business and make an impact today.

Diverse Talent

Our virtual assistants specialize in 8 different  services for a variety of industries. From administrative and marketing tasks to inside sales and customer service – we hire only the most qualified individual for the role.

Extensive Screening & Vetting

All virtual assistants are vetted, FBI-grade background checked and undergo extensive personality profiling to ensure you receive the quality and qualified professional

All-Inclusive Pricing

Pay one flat rate per virtual assistant and let us handle the rest. We provide competitive medical benefits, insurance and paid time off in addition to handling the entire recruitment, interview and onboarding process.

Standardized Work Environment

Our virtual assistants have dedicated work computers, noise-isolated environments, backup power and internet connections, and time tracking software to ensure they’re present and focused.

Industry-Specific Expertise

No matter what industry you’re in, the day-to-day grind of dull, repetitive busy work of administrative tasks is always a drain on your time & energy. Even worse, it prevents you from focusing on your “one thing” – that unique talent you use to generate revenue in your business. At MyOutDesk, our VAs specialize in their industry to provide you with the most specialized administrative work for your business. 

How It Works

Start Your Free Consultation

Meet With Our Team

Hire Your Virtual Assistant

What Our Clients Are Saying

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