When it comes to handling support inquiries, MyOutDesk virtual assistants are able to manage customer onboarding & education, ticket creation & escalation, proceduralized resolution of common issues, and ticket management, closeout, and even support metrics.
Our trained, professional virtual assistants can handle all types of inquiries & communications – including handling phone, email, SMS & chat inquiries, CRM ticket replies, and responding to help desk inquiries about products, procedures, issues & solutions.
MyOutDesk help desk outsourcing integrates with your existing methods & processes, allowing you to rapidly scale your support department to meet changes in demand – and for only a fraction of the cost of what you’d pay for in-house staff.
Our virtual assistants are able to provide you with 24×7 support coverage, along with the flexibility to promote or reallocate your existing help desk personnel in order to maximize the in-house expertise you’ve worked so hard to develop, and without losing your capacity to take & respond to help desk tickets.
Whether you’re looking to achieve a faster turnaround on help desk tickets or simply increase your support availability, help desk outsourcing to a MyOutDesk virtual assistant will help you achieve your short- and long-term business goals.
Remember: when it comes to meeting customer needs, you want a trained, experienced professional. Let MyOutDesk find you a candidate with the expertise to effectively manage your tickets. Schedule your Business Strategy Session and get started today!