Uli Wills
Apr 2019
We are just getting started with the onboarding process of our Virtual Assistant and have been impressed by the level of professionalism every step of the way at My Out Desk.
Streamline Your Loan Pipeline
Loan Processor Assistant
Our loan processor assistants handle document collection, file preparation, pipeline tracking, and borrower follow-up so your licensed team can focus on closing deals and growing your book of business.
Why Loan Processor VAs
Close More Loans Without The Processing Bottleneck
Loan processing is detail-intensive work. Collecting documents, verifying data, coordinating with multiple parties, and tracking conditions at every step. When volume increases, processing bottlenecks can delay closings and frustrate borrowers.
Our loan processor assistants work under the direction of your licensed team to handle the administrative heavy lifting: file preparation, document collection, compliance checklists, pipeline tracking, and closing coordination, keeping your files moving and your borrowers informed.
MyOutDesk loan processor assistants are carefully vetted and experienced in mortgage workflows, saving you up to 70% compared to hiring an in-house loan processor.
BUILT FOR MORTGAGE TEAMS
Trusted by Mortgage Professionals Nationwide
We work with loan officers, mortgage brokers, and lending teams across the country, helping them scale their processing capacity without adding headcount. Whether you're an independent originator or managing a team of LOs, our loan processor assistants integrate directly into your workflows and LOS.
What We Handle
What A Loan Processor Assistant Can Do For You
File Preparation & Data Entry
Prepare complete, accurate loan files so your licensed team can focus on underwriting and approvals.
View details
Document Collection
Gather and organize every required document so nothing holds up your pipeline.
View details
Compliance Support
Help your licensed team stay on top of regulatory requirements with thorough administrative support.
View details
Communication & Coordination
Keep all parties informed on loan status and next steps throughout the process.
View details
Pipeline & Milestone Tracking
Keep your loan pipeline organized and visible so nothing slips through the cracks.
View details
Closing Support
Coordinate the final steps of the loan process to help ensure a smooth, on-time closing.
View details
Security & Compliance
Your data is protected by enterprise-grade security
Every MyOutDesk virtual professional operates within a security framework built for the world's most regulated industries. From SOC 2 certified operations to CIS Level 2 hardened devices, we go beyond industry standards.
SOC 2 Type I Certified
Verified controls for enterprise security
CIS Level 2 Hardened Devices
MyOutDesk managed endpoints secured to CIS Benchmark standards
HIPAA Compliant
Safeguards for protected health information
PCI-DSS Compliant
Payment card data handled with certified controls
See the Difference
How We Compare
| Feature | Full-Time Hire | Freelancer / Marketplace | MyOutDesk |
|---|---|---|---|
| Time to hire | 4–8 weeks | 1–2 weeks | As little as 1 week |
| Screening | You run it | Self-reported | 6-stage vetting, 0.7% pass rate |
| Education | You verify | Unverified | College degree required |
| Dedicated to you | Yes | Rarely | Yes, full-time |
| Cost structure | Salary + benefits + overhead | Hourly, unpredictable | Flat monthly rate, all-inclusive |
| If it doesn't work out | Start over | Start over | We rematch at no extra cost |
| Oversight tools | You provide | None | Productivity tracking included |
| Legal entity (US & PH) | N/A | No | Yes |
| SOC 2 compliance | Your responsibility | No | Third-party audited |
| HIPAA verified | Your responsibility | No | Yes |
Verified Reviews
What Our Clients Say
4.9 (306 reviews)
-
-
BD Mortgage Group LLC
Aug 2021Awesome place to get virtual assistants
-
Erin Pedrami
Aug 2025We have recently hired two VAs from MyOutDesk and each have FAR EXCEEDED our expectations! We have a law firm and an HVAC business, and these VAs have already shown their commitment, dedication, and grit! The skills they bring are unmatched! I highly recommend MyOutDesk -- no other company has even come close.
-
Brandy Salazar
Dec 2018A wonderful company and owners are lovely!
-
Cindy Manzolillo
Feb 2021This was the first time I ever hired a virtual assistance. Honestly I was alittle worried and nervous. Pabble walk me through the process and picking qualified applicants for me made it such a great experience and I hired my first Virtual Assistance. Thank you My Out Desk for the professional and courteous staff you have on board.
-
Kerry Stagman
Apr 2019This company has been very responsive and helpful. We just got started and it already has been a very great experience! Looking forward to working with our new team member!
-
Kimberley Saccomonto
Mar 2019The company is a wonderful company that is aimed at helping agents take their business to the next level. Paul is a very transparent and helpful man who explained everything to me and was eager to help me.
-
Les Walden
Jun 2020Anya is the best. She listens intently to understand your needs and then goes to work finding the right person to help you go to the next level. Her communication could not have been better always answering my questions and letting me know the next steps. I am confident our business will take a giant step forward with MyOutDesk.
-
Brendan Moran
Jul 2020Papples is awesome. Really happy with how fast they were able to help.
-
Trey Bell
Jul 2020Very responsive, affordable, offers great feedback and assistance in getting a VA hired. Highly recommend.
Helpful Resources
Mortgage Articles & Guides
Tips, strategies, and insights to help you get the most from your mortgage virtual assistant.
Virtual Assistants
Example Mortgage Loan Processor Job Description (for best results)
In this article, we will cover the ideal job description for a Mortgage Loan Processor. The position may involve processing mortgage loan applications, gathering information about potential borrowers, and managing the loan-processing workflow. From this description, you should be able to determine how much knowledge is needed in order to recruit for the job role successfully.
Read more
Hiring
8 Best Virtual Assistant Companies of 2026
Explore the best virtual assistant companies expertly curated by MyOutDesk. We’ll help you find top virtual assistance solutions that cater to your business needs, enhancing productivity, fostering scalability and streamlining operations.
Read more
Virtual Assistants
8 Best Customer Service Outsourcing Companies
Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
Read more
Build your perfect remote team
Explore More
Related Virtual Assistant Services
Not exactly what you need? These services pair well or cover similar tasks.
Transaction Coordinator
Contract to close management
Bookkeeping
Invoicing, payroll & financial reporting
Real Estate ISA
Prospecting & appointment setting
FAQ
Common questions
How much does it cost to hire a loan processor assistant?
With MyOutDesk, you can save up to 70% compared to hiring an in-house loan processor. We handle all recruiting, background checks, payroll, and benefits so you can add processing capacity without the overhead.
What tasks can a loan processor assistant handle?
Our loan processor assistants provide administrative and clerical support under the direction of your licensed mortgage professionals. This includes document collection, data entry into your LOS, file preparation for underwriting, pipeline tracking, borrower follow-up for missing documents, coordination with title companies and appraisers, and closing support.
Can your VAs work with my loan origination system?
Yes. Our loan processor assistants are comfortable learning major platforms including Encompass (ICE Mortgage Technology), Calyx Point, Byte, LendingPad, and other popular loan origination systems. Most teams will need to train their VA on their specific LOS and workflows, just like any new hire. We support you through onboarding and help make sure your VA gets up to speed as quickly as possible.
Does my loan processor assistant need to be NMLS licensed?
Our loan processor assistants perform administrative and clerical support duties under the supervision of your licensed mortgage professionals. They do not take loan applications, discuss or negotiate loan terms, or make credit decisions. These activities are reserved for your licensed team members.
Can a loan processor assistant communicate with borrowers?
Yes, for administrative purposes. Your VA can contact borrowers to request missing documents, provide loan status updates, schedule appointments, and send reminders. They do not discuss loan terms, rates, or provide advice on loan products.
What about data security and borrower information?
We take data security seriously. All MyOutDesk virtual assistants go through thorough background checks, sign NDAs, and follow strict data handling protocols. We also support your existing security requirements to help you maintain compliance with GLBA and other data protection standards.
Can a loan processor assistant support multiple loan officers?
Yes. Many of our clients assign their loan processor assistant to support multiple loan officers on the same team. Your VA can manage files across your pipeline, track milestones for each LO, and keep the entire team organized.
What loan types can your VAs support?
Our loan processor assistants can support all common loan types including conventional, FHA, VA, USDA, jumbo, and non-QM. They maintain document checklists tailored to each loan type to ensure nothing is missed.
Will my loan processor assistant be dedicated or shared?
All of our virtual assistants are dedicated to a single client. Your VA will learn your team's workflows, your LOS, and your specific processes to deliver consistent, reliable support.
How quickly can we get started?
We can onboard a loan processor assistant in as little as 7 days. We just need to understand your pipeline volume, the tools you use, and your team's processes to match you with the right VA.
Can I bring my own non-disclosure agreement (NDA)?
Yes, we are happy to work with you to get an NDA between your virtual assistant and your company signed. We also provide a default NDA that protects all our clients.