8 Best Customer Service Outsourcing Companies

In today’s competitive business landscape, delivering exceptional customer service is no longer optional—it’s a necessity. However, building and maintaining an in-house customer service team can be costly, time-consuming, and resource-intensive. 

This is where outsourcing comes in. By partnering with the right customer service outsourcing company, businesses can streamline operations, reduce costs, and enhance customer satisfaction. 

In this guide, we’ve curated a list of the 7 best customer service outsourcing companies of 2025 to help you make an informed decision and elevate your customer support game. 
Whether you’re a startup or an established enterprise, these top-tier providers offer scalable solutions tailored to your unique needs.

Let’s dive in!

What is Customer Service Outsourcing?

Customer service outsourcing refers to the practice of hiring external service providers to manage customer support responsibilities. This includes phone support, email assistance, live chat services, and social media communication.

By outsourcing these functions, companies can cut costs, enhance service quality, and boost customer satisfaction. 

Keep reading to discover four common benefits organizations experience when they outsource customer service.  

1. Cost Savings: Outsourcing customer service can often be more economical than running an in-house team, as it eliminates expenses associated with employee salaries, benefits, training, and the necessary infrastructure.  
2. Access to Expertise: The best customer service outsourcing companies usually have teams of highly skilled and experienced agents ready to provide specialized support in various languages across multiple channels (phone, email, chat, etc.).  
3. 24/7 Availability: Many outsourcing firms offer round-the-clock support, ensuring businesses can assist customers at any time, regardless of time zones or normal business.
4. Scalability: Outsourcing allows you to effortlessly scale your customer service team according to your business needs, so you can adjust to changes in customer demand without the hassle of hiring or letting employees go.

How to Choose a Customer Service Outsourcing Provider

Choosing the right customer service outsourcing provider is a critical decision for any business. Here are some essential considerations to help guide the selection process:

1. Industry Experience and Expertise

Look for providers with extensive experience in your specific industry. An outsourcing company that understands the unique challenges and requirements of your sector will be better equipped to deliver high-quality service. Review their portfolio and case studies to gauge their expertise.

2. Client Testimonials and Reputation

Check for client testimonials and reviews. Positive feedback from other businesses can provide insight into the provider’s reliability and effectiveness. Additionally, consider seeking recommendations from industry peers to identify reputable companies.

3. Range of Services and Flexibility

Evaluate the range of services offered by the outsourcing provider. Ensure they can meet all your customer service needs, from handling inquiries and complaints to providing technical support. Flexibility is also crucial; the provider should be able to scale their services to match your business’s growth.

4. Technology and Innovation

Assess the technology stack used by the outsourcing company. Advanced technologies such as artificial intelligence, chatbots, and CRM systems can significantly enhance the efficiency and quality of customer service. The provider should be committed to continuous innovation and staying updated with industry trends.

5. Multilingual and 24/7 Support

If your business serves a global customer base, it’s essential to choose a provider that offers multilingual support. Additionally, 24/7 availability ensures that your customers can receive assistance at any time, enhancing customer satisfaction and loyalty.

6. Cultural Alignment and Values

Ensure that the outsourcing provider shares your company’s values and can align with your brand voice and culture. This alignment is vital for maintaining a consistent customer experience and building trust with your customers.

7. Pricing Structure

Compare the pricing structures of different providers. While cost is an important factor, it should not be the sole determinant. Consider the value offered in terms of service quality, expertise, and technological capabilities. Opt for a provider that offers transparent pricing and a good return on investment.

8. Security and Compliance

Data security is paramount, especially when dealing with sensitive customer information. Verify that the provider adheres to stringent security protocols and complies with relevant regulations such as GDPR or CCPA. Ask about their data protection measures and incident response plans.

By carefully evaluating these factors, you can choose a customer service outsourcing provider that not only meets your business needs but also enhances your overall customer experience.

What are the Best Firms for Outsourced Customer Service?

Given these eight criteria for choosing, we’ve developed this list of the top eight customer support outsourcing companies in the world. 

These companies were chosen due to their global reach, technological innovation, and ability to tailor services to diverse industries and client needs. They prioritize security, compliance, and cultural alignment, ensuring seamless customer experiences. Their reputations, backed by client testimonials and industry expertise, make them top choices for outsourcing customer service.

1. MyOutDesk: MyOutDesk excels in providing virtual assistants and remote teams with top-notch expertise, flexibility, and a focus on technological innovation.

2. Teleperformance: Teleperformance stands out for its exceptional global reach, multilingual support, and commitment to continuous improvement and innovation.

3. Concentrix: Concentrix is renowned for its comprehensive customer engagement services and robust technology stack, ensuring unparalleled service quality and efficiency.

4. TTEC: TTEC integrates advanced AI, CRM systems, and a deep understanding of customer experience to deliver outstanding and consistent support.

5. Alorica: Alorica combines extensive industry experience with a strong commitment to cultural alignment and transparent pricing, making it a leading choice for customer service outsourcing.

6. Foundever: Foundever’s emphasis on security, compliance, and innovative solutions ensures that sensitive customer information is handled with the utmost care.

7. Atento: Atento’s reputation for excellent service quality, multilingual capabilities, and alignment with client values makes it a top contender in the outsourcing industry.

8. Transcom: Transcom’s strength lies in its flexible service offerings and dedication to enhancing customer satisfaction through continuous innovation and 24/7 support.

In the following section, we assess each company based on how they meet the criteria on how to choose a customer service outsourcing provider.

1. MyOutDesk

MyOutDesk is best for businesses seeking virtual assistants and remote teams with a strong emphasis on expertise, flexibility, and technological innovation. These businesses would benefit from MyOutDesk’s focus on providing top-notch professional support tailored to their specific needs.

MyOutDesk helps businesses shine in customer service by providing highly trained, vetted virtual assistants (VAs). 

These customer service pros take care of everything from phone and email support to appointment booking and social media management. Plus, they can offer round-the-clock coverage, ensuring your customers are never left waiting. 

By integrating seamlessly into your team, MyOutDesk’s VAs boost customer satisfaction while allowing you to concentrate on your core business functions. It’s the perfect solution for companies looking for a scalable and cost-effective way to enhance their customer service strategy.  

Key Benefits 

• Customized Virtual Assistance: MyOutDesk tailors its virtual assistant solutions to fit your unique business needs across a variety of industries.  
• Cost-Effective Scaling: Firms can efficiently expand their operations without the overhead of hiring in-house.  
• Diverse Skill Set: MyOutDesk’s VAs bring a wide range of expertise, handling everything from administrative duties to specialized tasks in marketing and sales development.  

Based on Criteria

• Industry Experience: Specializes in virtual assistants and back-office support, with over a decade of experience.
• Client Testimonials: Strong reputation among small to medium-sized businesses.
• Range of Services: Focused on administrative and customer support.
• Technology: Uses advanced tools for remote work and productivity tracking.
• Multilingual Support: Limited compared to larger providers.
• Cultural Alignment: Strong emphasis on aligning with client culture.
• Pricing: Competitive, with flexible pricing models, starting at $1,988/month for 40 hours per week  

Security: Complies with industry standards for data security.

2. Teleperformance

Teleperformance is a global frontrunner in customer experience management, providing a broad spectrum of services, including customer care, technical support, and digital solutions. 

With operations in 88 countries, they serve diverse sectors like healthcare, finance, and technology. Ideal for large multinational corporations, Teleperformance excels in language support and industry-specific knowledge.  

Key Benefits  

• Global Reach: Teleperformance delivers customer experience solutions on a truly global scale.  
• Multilingual Support: Their diverse team offers customer support in multiple languages, enhancing satisfaction worldwide.  

Based on Criteria

• Industry Experience: Global leader with decades of experience across industries.
• Client Testimonials: Trusted by Fortune 500 companies.
• Range of Services: Comprehensive, including customer care, technical support, and digital transformation.
• Technology: Invests heavily in AI, chatbots, and analytics.
• Multilingual Support: Offers 24/7 support in over 265 languages.
• Cultural Alignment: Strong focus on cultural sensitivity and localization.
• Pricing: Premium pricing due to extensive capabilities; pricing varies significantly based on location, service type, and volume, typically falling between $20-$25 per hour for North American customer support services.  

Security: ISO-certified and GDPR-compliant.

3. Concentrix

Concentrix offers customer engagement and business performance services through various channels and industries, focusing on customer care, analytics, technology, and back-office support. 

They are known for helping businesses ramp up their customer experience strategies through digital transformation. 

Companies looking for tech-driven customer service solutions with an emphasis on analytics and AI will find Concentrix an excellent choice.  

Key Benefits  

• Data-Driven Insights: Concentrix uses advanced analytics to provide insights for improving customer care.  
• Digital Transformation Focus: They empower companies to thrive in the digital era with innovative tech solutions.  
• Industry-Specific Expertise: With extensive experience across many sectors, Concentrix tailors solutions to meet unique industry needs.  

Based on Criteria

• Industry Experience: Expertise in tech, healthcare, and e-commerce.
• Client Testimonials: High client retention and positive feedback.
• Range of Services: End-to-end customer engagement solutions.
• Technology: Advanced analytics, automation, and omnichannel platforms.
• Multilingual Support: 24/7 support in over 40 languages.
• Cultural Alignment: Tailors services to client values and customer needs.
• Pricing: Competitive, with scalable options; pricing details vary widely depending on specific services and regions, generally ranging from $15-$25 per hour for customer support.  

Security: Strong compliance with global data protection laws.

4. TTEC

TTEC excels in crafting, building, and managing omnichannel customer experiences, blending strategic consulting with innovative tech and operational excellence. 

They are a great fit for businesses needing both strategic CX guidance and hands-on implementation, especially in digital transformation.  

Key Benefits  

• Strategic Consulting: TTEC merges operational expertise with strategic insights to fine-tune customer experience strategies.  
• Omnichannel Integration: They specialize in seamless customer experiences across channels.  
• AI and Automation Solutions: By leveraging modern technology, TTEC boosts efficiency and customer satisfaction.  

Based on Criteria

• Industry Experience: Decades of experience in customer experience solutions.
• Client Testimonials: Known for long-term partnerships with global brands.
• Range of Services: CX strategy, digital transformation, and analytics.
• Technology: Focus on AI, cloud-based platforms, and automation.
• Multilingual Support: Extensive language capabilities and 24/7 support.
• Cultural Alignment: Emphasizes empathy and customer-centricity.
• Pricing: Pricing isn’t publicly available and varies based on service agreements, estimated to be around $20-$30 per hour for customer support.  

Security: Robust compliance with global standards.

5. Alorica

Alorica is recognized for its customer experience solutions across a range of industries, including customer care, financial solutions, and digital support. They are well-established in North America, Latin America, and the Philippines. 

Alorica is ideal for companies in search of a versatile outsourcing partner focused on employee engagement and cultural fit.  

Key Benefits  

• Flexible Outsourcing Models: Alorica offers multiple engagement models to cater to different business requirements.  
• Cultural Alignment: They prioritize matching their workforce culture with client brands for genuine interactions.  
• Digital-First Approach: Alorica emphasizes digital solutions to adapt to shifting customer expectations.  

Based on Criteria

• Industry Experience: Strong presence in retail, healthcare, and telecom.
• Client Testimonials: Praised for customer satisfaction and innovation.
• Range of Services: Omnichannel support, analytics, and workforce management.
• Technology: Uses AI, machine learning, and cloud-based tools.
• Multilingual Support: 24/7 support in over 50 languages.
• Cultural Alignment: Focuses on creating personalized customer experiences.
• Pricing: Competitive, with transparent pricing; pricing usually falls within the $15-$25 per hour range for customer service outsourcing, with specifics determined by client needs.  

Security: Complies with PCI DSS, HIPAA, and GDPR.

6. Foundever

Foundever delivers a wide array of customer experience solutions, including omnichannel customer care, back-office support, and digital services. With a global footprint, they cater to diverse industries. 

Foundever is best for businesses seeking a complete suite of CX offerings, coupled with a commitment to employee learning and development.  

Key Benefits  

• Comprehensive CX Solutions: Foundever offers all-encompassing customer experience services, including care and back-office support.  
• Employee Development Focus: Their substantial investment in training ensures high-quality service delivery.  
• Innovation Labs: Foundever’s centers continually advance new technologies to improve customer experience.  

Based on Criteria

• Industry Experience: Decades of experience in CX solutions.
• Client Testimonials: Trusted by global brands for innovative solutions.
• Range of Services: Customer care, technical support, and digital transformation.
• Technology: Strong focus on AI, automation, and analytics.
• Multilingual Support: 24/7 support in multiple languages.
• Cultural Alignment: Prioritizes understanding client and customer cultures.
• Pricing: Flexible and scalable pricing models; pricing typically ranges from $15-$30 per hour, varying based on service complexity and requirements.  

Security: Adheres to global compliance standards.

7. Atento

Atento excels in customer relationship management and business process outsourcing across Latin America and Spain, providing services in customer service, sales, technical support, and back-office functions. 

They’re particularly suited for companies wanting to grow their customer service operations in Latin America, leveraging local insights and language skills.  

Key Benefits  

• Latin American Expertise: Atento’s in-depth presence in Latin America provides unique market insights.  
• Digital Collections Solutions: They specialize in digital collections and credit management services.  
• Customized CX Strategies: Atento designs tailored customer experience approaches based on clients’ specific needs.  

Based on Criteria

• Industry Experience: Leading provider in Latin America, with expertise in telecom and financial services.
• Client Testimonials: Known for high-quality service and client loyalty.
• Range of Services: Customer care, sales, and back-office support.
• Technology: Invests in digital transformation and AI-driven tools.
• Multilingual Support: Strong multilingual capabilities, especially in Spanish and Portuguese.
• Cultural Alignment: Deep understanding of local markets.
• Pricing: Competitive, with a focus on value; pricing is generally within the $10-$20 per hour range, depending on service type and location.  

Security: Complies with international security standards.

8. Transcom

Transcom specializes in customer care, sales, technical support, and credit management for global brands. They maintain a substantial presence in Europe and are expanding reach in North America and the Philippines. 

Transcom is best for businesses wanting a customer-centric outsourcing partner with a strong foothold in Europe and expertise in digital service channels.  

Price: Transcom’s pricing is generally around $15-$25 per hour for customer support services, though specific rates can vary.  

Key Benefits  

• European Market Specialization: Transcom’s European expertise lends itself to understanding a variety of regional markets.  
• Expertise in Digital Channels: They excel in handling customer interactions across diverse digital platforms.  
• Efficient Workforce Management: Their advanced systems ensure optimal staffing and productivity levels.  

Based on Criteria

• Industry Experience: Specializes in industries like e-commerce, travel, and finance.
• Client Testimonials: Recognized for delivering consistent results.
• Range of Services: Customer support, technical helpdesk, and sales.
• Technology: Uses advanced CRM tools and analytics.
• Multilingual Support: 24/7 support in over 30 languages.
• Cultural Alignment: Focuses on localizing services for client markets.
• Pricing: Competitive and transparent.

Security: Strong focus on data protection and compliance.

Best Customer Service Outsourcing Companies: Key Takeaways

Company	Industry Experience	Client Testimonials	Range of Services	Technology and Innovation	Multilingual and 24/7 Support	Cultural Alignment	Pricing Structure	Security and Compliance
MyOutDesk	Specializes in virtual assistants and back-office support.	Strong reputation among SMBs.	Focused on administrative and customer support.	Uses advanced tools for remote work and productivity tracking.	Limited multilingual support.	Strong emphasis on aligning with client culture.	Competitive, with flexible pricing models.	Complies with industry standards for data security.
Teleperformance	Global leader with decades of experience across industries.	Trusted by Fortune 500 companies.	Comprehensive, including customer care, technical support, and digital transformation.	Invests heavily in AI, chatbots, and analytics.	24/7 support in over 265 languages.	Strong focus on cultural sensitivity and localization.	Premium pricing due to extensive capabilities	ISO-certified and GDPR-compliant.
Concentrix	Expertise in tech, healthcare, and e-commerce.	High client retention and positive feedback.	End-to-end customer engagement solutions.	Advanced analytics, automation, and omnichannel platforms.	24/7 support in over 40 languages.	Tailors services to client values and customer needs.	Competitive, with scalable options.	Strong compliance with global data protection laws.
TTEC	Decades of experience in customer experience solutions.	Known for long-term partnerships with global brands.	CX strategy, digital transformation, and analytics.	Focus on AI, cloud-based platforms, and automation.	Extensive language capabilities and 24/7 support.	Emphasizes empathy and customer-centricity.	Mid-to-high range, with flexible models.	Robust compliance with global standards.
Alorica	Strong presence in retail, healthcare, and telecom.	Praised for customer satisfaction and innovation.	Omnichannel support, analytics, and workforce management.	Uses AI, machine learning, and cloud-based tools.	24/7 support in over 50 languages.	Focuses on creating personalized customer experiences.	Competitive, with transparent pricing.	Complies with PCI DSS, HIPAA, and GDPR.
Foundever	Decades of experience in CX solutions.	Trusted by global brands for innovative solutions.	Customer care, technical support, and digital transformation.	Strong focus on AI, automation, and analytics.	24/7 support in multiple languages.	Prioritizes understanding client and customer cultures.	Flexible and scalable pricing models.	Adheres to global compliance standards.
Atento	Leading provider in Latin America, with expertise in telecom and financial services.	Known for high-quality service and client loyalty.	Customer care, sales, and back-office support.	Invests in digital transformation and AI-driven tools.	Strong multilingual capabilities, especially in Spanish and Portuguese.	Deep understanding of local markets.	Competitive, with a focus on value.	Complies with international security standards.
Transcom	Specializes in e-commerce, travel, and finance.	Recognized for delivering consistent results.	Customer support, technical helpdesk, and sales.	Uses advanced CRM tools and analytics.	24/7 support in over 30 languages.	Focuses on localizing services for client markets.	Competitive and transparent.	Strong focus on data protection and compliance.

To sum up the main takeaways from this list:

• MyOutDesk is ideal for small and medium-scale businesses (SMBs) seeking cost-effective and top-quality virtual assistant services.
• Teleperformance, Concentrix, and TTEC stand out for their global reach, advanced technology, and extensive multilingual support, and are best for enterprise-scale companies with a global reach.
• Alorica and Foundever excel in omnichannel support and personalized customer experiences.
• Atento and Transcom are strong regional players with deep cultural alignment in their markets.

Outsourcing your customer service operations can be a game-changer for your business, allowing you to focus on core activities while ensuring your customers receive top-notch support. 

The companies highlighted in this guide represent the best in the industry, offering innovative solutions, cutting-edge technology, and unparalleled expertise. Ready to take your customer service to the next level? Explore these top outsourcing providers and find the perfect partner for your business needs. 
For more insights on scaling your operations and optimizing your workforce, visit MyOutDesk today and discover how virtual assistants can transform your business!

FAQs on Best Customer Service Outsourcing Companies

1. What customer service tasks can I outsource?

You can offload many customer service tasks to virtual professionals, including:  

• Responding to customer inquiries via phone, email, chat, or social media  
• Processing orders and managing returns  
• Offering technical support and troubleshooting  
• Addressing complaints and resolving issues  
• Scheduling appointments and handling reservations  
• Conducting customer satisfaction surveys  
• Managing customer accounts and updating records  
• Providing product information and assistance  

The specific tasks you choose to outsource will depend on your business’s unique needs and what the best customer service outsourcing companies can offer.

2. How much does it cost to outsource customer service?

The price of outsourcing customer service can vary significantly based on a few factors, including:  

• The range and complexity of services needed  
• The volume of customer interactions  
• The expertise level required  
• The location of the outsourcing provider  
• The pricing model (like per hour, per agent, or per interaction)  

On average, businesses might expect to pay between $8 and $35 per hour for outsourced customer service, depending on these elements. Outsourcing can lead to considerable cost savings when compared to an in-house team, with many businesses seeing reductions of 40–60% in operational costs.

Customer support outsourcing companies offer specialized expertise, advanced technology, and scalable solutions. They can help improve customer satisfaction, reduce operational costs, and provide 24/7 support, which might be challenging to achieve in-house.