Ecommerce Virtual Assistants

Let our Ecommerce virtual assistants manage your store and tackle customer service problems

Book a strategy call
 

Our Ecommerce virtual assistants improve the customer experience & boost sales

Our Ecommerce virtual assistants provide storefront management, customer support, inventory management, and more.

Focus your energy into boosting sales, perfecting products, and bringing new ideas to market, while we handle the vital day to day tasks of your online store.

What can an Ecommerce Virtual Assistant do?

cart-pen

Online Store Management

  • Oversee and manage the online store on platforms like Amazon, eBay, Etsy, Shopify, NetSuite, or in-house platforms
  • Handle product addition and subtractions from the platform, filing, data entry, and document management
  • Manage social media storefronts like Facebook Marketplace, Tiktok Shop, Commentsold
box

Order Management

  • Ensure seamless order processing from payment to shipping, managing product returns, tracking and managing inventory levels
  • Handle general administrative tasks, product addition and subtractions from the platform, filing, data entry, and document management
  • Coordinate with dropshipping suppliers for incoming orders
customer-support

Customer Service

  • Respond to customer questions, inquiries, and concerns via email, phone, and social media, providing timely and helpful assistance
  • Offer post-sales support, resolving customer problems, and ensuring a positive experience with the company
  • Engage with customers to encourage product reviews and testimonials to build brand credibility and trust
target

Marketing

  • Coordination & Distribution of email marketing campaigns to promote new product lines, merchandise, and follow-up review requests
  • Manage social media accounts, posting engaging content, responding to comments, and fostering brand loyalty
  • Coordination of company content for blog posts, product descriptions, and visual assets, to attract and engage customers
  • Coordinate and assist with affiliate vetting, payouts, brand ambassadors
book-open

Accounting & Bookkeeping

  • Handle accounts receivable, accounts payable, and reconciliation to maintain financial accuracy and efficiency
  • Maintain accurate records of return and refund transactions
  • Data entry for sales, expenses, purchases, and other financial activities, ensuring that all records are up-to-date
  • Track invoice payments, follow up on overdue payments, and maintain a record of customer payments

Administrative

Administrative

Stay productive, not busy

Streamline operations and free up your team to focus on strategic goals with expert task management.

Sales Development

Sales Development
Accelerate your sales funnel

Maximize lead conversions and sales opportunities with consistent prospecting and qualification.

Customer Service

Customer Service
Deliver exceptional support.

Enhance client satisfaction and loyalty with fast, professional, and personalized support.

Get started

Hire an Ecommerce Virtual Assistant with MyOutDesk today.

1

Book a personalized strategy session

2

Co-create your success plan

3

Get indispensable talent & resources

What Our Clients Are Saying

Frequently Asked Questions

A virtual assistant in an eCommerce business often fills roles such as customer support representative, managing online inquiries, and assisting customers with orders or issues. They can also handle tasks like product listing and description creation, optimizing content for search engines, and sales conversion. Additionally, virtual professionals can manage social media accounts, marketing campaigns, and data entry tasks.
A virtual professional can work in a wide range of eCommerce platforms, including online marketplaces (Amazon, eBay), eCommerce-focused platforms (Shopify, WooCommerce), and others like BigCommerce, Magento, Wix, Squarespace, and custom-built websites.

Ready to scale?

Find a virtual professional that meets your unique business needs and save up to 70% on hiring costs today.