HIRE A QUALIFIED
Customer Service Virtual Assistant
Increase customer retention & reduce turnaround time on customer service & support tasks with customer service VA from MyOutDesk.
Grow Your Business With 24/7 Customer Service & Support
In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
A customer service virtual assistant is a remote employee that handles client communication, trouble ticket management, live chat and email communication and administrative support. From a single VA to department level staffing, our virtual assistants can work within B2B or B2C businesses to provide customer service & support – allowing you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being short handed in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
What A Customer Service
Virtual Assistant Can Do For You
Customer Support & Communication
- Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
- Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
- Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP
Ticket Management
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction
Customer Feedback Management
- Collect customer feedback via targeted surveys and other feedback initiatives
- Monitor feedback and reviews from customers on social media platforms and review sites
Administrative Support
- Screen incoming calls & emails, manage calendars, run reports, update CRM
- Assist with customer training & education, issue resolution & prompt customer response
Schedule Management
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required.
- Assist in maintaining internal schedule to keep customer service on track
The MyOutDesk Difference
See what makes MyOutDesk the industry leader
Industry Leader
With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.
Speed to Hire
Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.
Diverse Talent
Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.
Extensive Screening
Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.
Inclusive Pricing
Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.
Reliability
Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.
Fortune 500 companies & SMBs trust MyOutDesk
What Our Clients Are Saying
“I was nervous about hiring my 1st VA but MyOutDesk came highly recommended and I could not be more pleased. It’s been a short period of transitioning but I find myself with more time now, which I know in the long run is going to pay off huge dividends as I continue to build my business. I love the fact that I have a coach in conjunction with my VA that keeps us both on the right path to success for us all!”
“Make the mindset shift to being your own CEO. Why are you still entering your listings yourself? Our best clients are using MyOutDesk virtual assistants to do all of this. Do you want to make $2,400 a hour prospecting or waste time entering listings? It’s all about leverage.”
“My virtual assistant made me $43,000 in commissions less than half an hour ago, so if you’re still on the fence about hiring one, my advice is: just do it. The ROI on our virtual assistants is amazing – it’s definitely going to finish the year over 20x.”
“The truth is that top producers simply don’t have the time to follow up with all of the abundant leads that are available, which is why virtual assistants make so much sense, especially considering the cost savings. I have a VA, and it’s absolutely a been slam dunk for me.”
“MyOutDesk has allowed me to start building my real estate team, starting with what I needed help with the most – lead generation. I’d highly recommend MyOutDesk to any agent like who is looking to get to the next level and ultimately build a real estate team.”
“Our Virtual Assistants are able to do the job better than the local people, raising the bar! They are more mature, more experienced, more grateful and more committed to what they were doing and raised the bar for all our other employees!”
“MyOutDesk has exceeded our expectations! The interview process was super easy and we had very good candidates to chose from. Our VA is outstanding, learns quickly and has great language skills. We highly recommend MyOutDesk to anyone who needs an addition to their team.”
“It would cost us 50% more to do what we’re doing with our Virtual Assistants! The talents we found are such beasts. They’ve caught on very quickly even compared to those we hire in person!”
“With my VA, I can reduce the costs and open up more revenue which I can give back to more clients with a better customer experience. My VA helps me build and market my brand over social media channels, edit my content and deliver them to the right audience—depending on which aspect of my businesses and personal life.”
“MyOutDesk has been instrumental in helping us find super talented VAs!” that fit our culture, help us grow our sales and handle our operations. They’re a wonderful company that provides great introductory training and we’re glad to be in business with them!”
“I get 250 emails a day, so one of the first things I set my VA up to do is scrub my inbox. Now she maintains my trend report, my success spreadsheet, she’s doing transaction management for us along with web-design & general marketing. We’re having phenomenal results.”
“MyOutDesk adds so much value – they don’t just provide the people, they train them! When you add a MyOutDesk virtual assistant to your sales team, that’s how people like me grow from being a nobody back in 2007 to making over $10 million in GCI last year.”
“We’re getting 150% of what we used to get and it’s less than half the cost of a really good recruiter. It’s turned out to be very, very good — the outcomes can’t be argued with!”
“There’s no ceiling to growing your business, there’s no ‘maximum amount of money’ that can be made in the mortgage industry. There’s no limit to how big your mortgage business can be, and if you just work follow this process, this is how you do it.”
“Our agency goes hand-in-hand with our property inspections since we cater mainly to them but we’ve worked with other service industries. Our VAs handle two aspects: social media, helping them with posts, designs and content; and marketing, activating campaigns and maintaining them in automation sequences. They’re incredible!”
Helpful Resources
8 Best Customer Service Outsourcing Companies
Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
July 11, 2024
21 Tasks To Outsource To a Virtual Assistant
This article unveils 21 tasks you can easily outsource, from email management and social media scheduling to website updates and travel arrangements. Free up your time and focus on what you do best with the power of a virtual pro. Read on to discover the path to greater efficiency and a lighter workload.
January 23, 2024
4 Vital Customer Service Tasks You Can Delegate to Virtual Assistants
Here are four essential customer service tasks that can be delegated to virtual assistants to improve efficiency and productivity: phone and email support, appointment scheduling, social media management, and data entry. The article includes tips for selecting and training virtual assistants to handle these customer service tasks effectively.
April 16, 2021
Frequently Asked Questions
Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.
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