HIRE A QUALIFIED
Customer Service Virtual Assistant
Increase customer retention & reduce turnaround time on customer service & support tasks with customer service VA from MyOutDesk.
Grow Your Business With 24/7 Customer Service & Support
In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
A customer service virtual assistant is a remote employee that handles client communication, trouble ticket management, live chat and email communication and administrative support. From a single VA to department level staffing, our virtual assistants can work within B2B or B2C businesses to provide customer service & support – allowing you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being short handed in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
What A Customer Service
Virtual Assistant Can Do For You
Customer Support & Communication
- Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
- Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
- Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP
Ticket Management
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction
Customer Feedback Management
- Collect customer feedback via targeted surveys and other feedback initiatives
- Monitor feedback and reviews from customers on social media platforms and review sites
Administrative Support
- Screen incoming calls & emails, manage calendars, run reports, update CRM
- Assist with customer training & education, issue resolution & prompt customer response
Schedule Management
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required.
- Assist in maintaining internal schedule to keep customer service on track
The MyOutDesk Difference
See what makes MyOutDesk the industry leader
Industry Leader
With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.
Speed to Hire
Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.
Diverse Talent
Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.
Extensive Screening
Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.
Inclusive Pricing
Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.
Reliability
Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.
Fortune 500 companies & SMBs trust MyOutDesk
What Our Clients Are Saying
“My VA prepares most of the reports we have: for marketing, for sales, what we need to focus on for the next few weeks, our staff performance, our customer information. (Our VA) They also handle our marketing: our content, our materials, our fliers, the website design, and our templates to move forward.”
“We’ve been very pleased with the amount of escrows opened by our MyOutDesk virtual assistants. I really like working with our virtual assistants – its a game changer and massive value to our real estate partners! I strongly recommend hiring a mortgage virtual assistant today, the return on investment you’ll see will be absolutely tremendous!”
“We’ve found MyOutDesk VAs to be professional, attentive, very coachable and responsive to instruction. It’s been cost-effective, and certainly provides value based on their skillsets. In terms of recruiting, they understand our objectives and they’re highly focused on delivering on them.”
“It was frustrating back when we were scaling Boomtown, trying to find the right people & delegate to break through the ceiling. Many of my customers have that problem also. There’s a lot that goes into finding the right talent, and MyOutDesk does a fantastic job of that for its customers.”
“Our VA focuses on various aspects of the business and frees up time for our office administrator, who is physically in the office and being pulled in many directions that need extra focus and are extremely critical for us. Our VA also helps with our customer relations and support, they’re great with taking care of people!”
“We kept focusing on the little things, I’m buying our time back—our VA has left me space for higher dollar-per-hour tasks, things only I can do. Our VA is an extension of me, they’re really good in administration; ROI-wise, immediately we got back a lot of money we’ve been missing from warranties, insurance follow-ups and inventory.”
“MyOutDesk is a great option when you need a virtual assistant! They do all the heavy lifting to find the best candidate and assist with management in order to get up and running ASAP.”
“MyOutDesk allows us to scale more quickly & be more profitable! Our top reps in the USA are getting greater job satisfaction now because they’re able to focus more on developing relationships with clients rather than repetitive task-work.”
“We have two people, we brought on within a week of each other. They’re in two different parts of our business: one is on the sales side, one is on the support side, so we got to see kind of both of those in action — they also folded in our culture so easily!”
“Our Virtual Assistants are able to do the job better than the local people, raising the bar! They are more mature, more experienced, more grateful and more committed to what they were doing and raised the bar for all our other employees!”
Most of my processes are so administrative-heavy and burdensome — I can’t sell business and be tied down with all of it! My VA helped me start streamlining our systems, she knows everything going on — that high touch level of service that my clients need, she does it!
“MyOutDesk is the best company out there. Hiring a VA is tough and finding a good one is almost impossible it seems sometimes. With MyOutDesk’s strict standards and pre-screening you truly just have to find a fit for your company because the rest of the screening has been done for you”
“MyOutDesk adds so much value – they don’t just provide the people, they train them! When you add a MyOutDesk virtual assistant to your sales team, that’s how people like me grow from being a nobody back in 2007 to making over $10 million in GCI last year.”
“We’ve had systems in place for a while, but since getting our VA, we’ve noticed more time devoted to our buyers and seller and actually more time to be able to follow up on leads rather than following up on checklists of listings and closings. MyOutDesk is a very innovative and cost effective company and they strive hard to please. Our VA is excellent. She’s very service focused and picked up the flow of operations quickly.”
“I get 250 emails a day, so one of the first things I set my VA up to do is scrub my inbox. Now she maintains my trend report, my success spreadsheet, she’s doing transaction management for us along with web-design & general marketing. We’re having phenomenal results.”
Helpful Resources
8 Best Customer Service Outsourcing Companies
Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
July 11, 2024
21 Tasks To Outsource To a Virtual Assistant
This article unveils 21 tasks you can easily outsource, from email management and social media scheduling to website updates and travel arrangements. Free up your time and focus on what you do best with the power of a virtual pro. Read on to discover the path to greater efficiency and a lighter workload.
January 23, 2024
4 Vital Customer Service Tasks You Can Delegate to Virtual Assistants
Here are four essential customer service tasks that can be delegated to virtual assistants to improve efficiency and productivity: phone and email support, appointment scheduling, social media management, and data entry. The article includes tips for selecting and training virtual assistants to handle these customer service tasks effectively.
April 16, 2021
Frequently Asked Questions
Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.
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