John Zimmerman
Nov 2019
The entire staff was very professional and worked diligently to find a perfect fit for my business needs. I highly recommend MOD!
Omnichannel Customer Support
Customer Service Virtual Assistant
Deliver exceptional customer experiences with a dedicated virtual assistant who handles support across every channel - increasing retention and reducing turnaround time on support tasks.
Why Customer Service VAs
Boost Customer Satisfaction With A Dedicated Support VA
Outstanding customer service is the backbone of any successful business - but managing high volumes of inquiries across multiple channels can overwhelm even the best in-house teams.
Our customer service virtual assistants specialize in omnichannel support - handling phone calls, emails, live chat, social media, and help desk tickets - so your customers always get fast, professional responses no matter how they reach out.
MyOutDesk customer service VAs are carefully vetted and trained to represent your brand with consistency and care - saving you up to 70% the cost of a traditional in-house support team.
What We Handle
What A Customer Service Virtual Assistant Can Do For You
Omnichannel Support
Deliver seamless customer experiences across every communication channel your business uses.
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Help Desk & Ticketing
Keep support requests organized and resolved efficiently with dedicated help desk management.
View Help Desk Outsourcing →
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Order Management
Streamline order processing and fulfillment to keep customers informed and satisfied.
View Ecommerce VAs →
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Customer Retention
Build lasting relationships and turn one-time buyers into loyal, long-term customers.
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CRM Management
Keep your customer data accurate and actionable to drive smarter support decisions.
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Quality Assurance
Continuously improve your support quality with monitoring, feedback, and process optimization.
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Security & Compliance
Your data is protected by enterprise-grade security
Every MyOutDesk virtual professional operates within a security framework built for the world's most regulated industries. From SOC 2 certified operations to CIS Level 2 hardened devices, we go beyond industry standards.
SOC 2 Type I Certified
Verified controls for enterprise security
CIS Level 2 Hardened Devices
MyOutDesk managed endpoints secured to CIS Benchmark standards
HIPAA Compliant
Safeguards for protected health information
PCI-DSS Compliant
Payment card data handled with certified controls
See the Difference
How We Compare
| Feature | Full-Time Hire | Freelancer / Marketplace | MyOutDesk |
|---|---|---|---|
| Time to hire | 4–8 weeks | 1–2 weeks | As little as 1 week |
| Screening | You run it | Self-reported | 6-stage vetting, 0.7% pass rate |
| Education | You verify | Unverified | College degree required |
| Dedicated to you | Yes | Rarely | Yes, full-time |
| Cost structure | Salary + benefits + overhead | Hourly, unpredictable | Flat monthly rate, all-inclusive |
| If it doesn't work out | Start over | Start over | We rematch at no extra cost |
| Oversight tools | You provide | None | Productivity tracking included |
| Legal entity (US & PH) | N/A | No | Yes |
| SOC 2 compliance | Your responsibility | No | Third-party audited |
| HIPAA verified | Your responsibility | No | Yes |
Verified Reviews
What Our Clients Say
4.9 (308 reviews)
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Jennifer Lindsey
Oct 2021MOD Virtual has been has been incredible from start to finish - so excited to be working with them!
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Joseph Galante
Apr 2020As a Fortune 500 company, controlling the title market in SoCal and being Top 5% in the Country. We highly recommend the local expertise with a unique touch that MyOutDesk offers. If your going onwards and upwards, definitely the option to consider.
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Nicholas Borst
Jun 2021Chris and Verna were super helpful. Looking forward to working with our new VA!
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Alexandra Marsolais
Jul 2019Really easy onboarding! I interviewed 4 VA companies - and MOD was the clear winner for new client onboarding. I was given three VERY TALENTED Virtual Professionals to interview. It was honestly hard to pick. Starting with our chosen Virtual Professional this week. I had a lot of confidence moving forward.
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Mark Soloff
May 2019We have had an excellent experience so far with MyOutDesk. Abby was very helpful in finding us a great match!
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Avery Carl
Jun 2019Fantastic experience.
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Dan True
Apr 2019The whole team at MOD has been fantastic to work with. Very professional from start to finish. We look forward to a long working relationship with them.
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Suzanne Cushing
Feb 2019Outstanding! Everyone I have worked with so far has been awesome! I highly recommend them!
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Ishita Dalal
Oct 2019Exceptional service, Exceptional communication !
Helpful Resources
Customer Service Articles & Guides
Tips, strategies, and insights to help you get the most from your customer service virtual assistant.
Virtual Assistants
AI Customer Service Explained: What Works, What Doesn’t, and What’s Next
Customer service is under pressure. Expectations are higher, response times are shorter, and the margin for error is razor-thin. To meet the demand, businesses are turning to artificial intelligence, but not all implementations are working. From frustrating chatbot loops to misleading automated replies, many companies are discovering that AI alone can’t deliver the experience their … Read more
Read more
Virtual Assistants
8 Best Customer Service Outsourcing Companies
Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
Read more
Virtual Assistants
LATAM Bilingual Talent: Why Spanish Speaking Talent Drives Business Growth
Latin America (LATAM) is rapidly becoming one of the most strategic talent hubs for companies looking to scale operations globally. Not just because of cost advantages, time zone alignment, or cultural proximity but because of its bilingual professionals who can bridge language gaps and unlock new markets. Today’s business environment demands more than just task execution. It requires communication, … Read more
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Build your perfect remote team
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FAQ
Common questions
What tasks can a customer service virtual assistant handle?
Customer service virtual assistants can manage inbound customer communication across email, live chat, phone, and social messaging, handle support tickets, respond to FAQs, troubleshoot common issues, process basic order and account requests, and escalate complex cases to the right team.
Which support channels can you cover, and can you do omnichannel support?
Yes. We can support email, live chat, phone, and social messaging, and unify conversations using your help desk so customers get consistent answers even when they switch channels.
Do you work inside ticketing systems like Zendesk, Help Scout, Intercom, or Freshdesk?
Yes. Our customer service virtual assistants can operate inside your existing help desk and inbox tools, follow your macros and workflows, and keep tickets categorized, prioritized, and updated through resolution.
Can you provide live chat support and reduce response times?
Yes. Our customer service virtual assistants can provide coverage across all your channels.
Do you provide phone support, and is it 24/7?
Yes, we can staff multiple virtual assistants to provide 24/7 phone coverage.
How do escalation and handoffs work for complex issues?
Our customer service virtual assistants will follow your SOPs and playbooks for escalations.
Will my customer service virtual assistant be dedicated or shared?
All of our virtual assistants are dedicated to a single client. This allows them to fully integrate into your team, learn your business in depth, and provide consistent, personalized support to your customers.
Is customer data secure when working with a virtual assistant?
Yes. Our customer service virtual assistants work within your CRM, help desk, and communication tools, so your data stays secure within your existing systems.
How quickly can we get started, and what do you need from us?
We can onboard talent in as little as 7 days. We just need to understand your support needs, channels, and tools to find the right virtual assistant for you.
Can I bring my own non-disclosure agreement (NDA)?
Yes, we are happy to work with you to get an NDA between your virtual assistant and your company signed. We also provide a default NDA that protects all our clients.