HIRE A QUALIFIED
Help Desk Virtual Assistant
Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from MyOutDesk.
Close Tickets Faster & Boost Retention
In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why MyOutDesk offers premium help desk outsourcing services to ensure top-tier support for your business.
Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our virtual assistants provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting.
With MyOutDesk, you can work smarter and focus on productive activities. Our virtual assistants cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. We’re a hassle-free solution for handling support inquiries without being distracted from your core mission.
Effective help desk support at a fraction of the cost
MyOutDesk virtual assistants excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions.
Our VAs integrate seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff.
With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness.
Whether you need faster ticket resolution or increased support availability, MyOutDesk virtual assistants can help you achieve your business goals. Schedule a Business Strategy Session to get started.
What a Help Desk Virtual Assistant Can Do
Manage Scheduling
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
- Keeping your customer service on track
Manage Trouble Tickets
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response
- Expedite successful resolution & ensure customer satisfaction
Administrative Support
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
Manage Communications
- Screening phone calls and email correspondence
- Approving and adjusting meeting times
- Scheduling and coordinating meetings and other events
The MyOutDesk Difference
See what makes MyOutDesk the industry leader
Industry Leader
With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.
Speed to Hire
Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.
Diverse Talent
Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.
Extensive Screening
Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.
Inclusive Pricing
Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.
Reliability
Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.
Fortune 500 companies & SMBs trust MyOutDesk
What Our Clients Are Saying
“A MyOutDesk virtual assistant can help your office provide a consistently higher level of service from recognition to communication, to the calendar, to anything you can imagine. Having my virtual assistant has just been transformational for me. I really love my VA, she’s fantastic!”
“I switched to an outsource Virtual Assistant about two years ago. I find they are more efficient than those in the USA because they don’t have all the distractions. They work very hard. MyOutDesk is great about giving support and making my billing easy. They are always trying to help with the training of my Virtual Assistants.”
“The value for us is that we’re getting more phone calls answered, which means more properties that we’re leasing. So we’re leasing more properties faster throughout the month. We’re commission based, so that’s a big benefit to our business.”
“Once I realized that I needed help in order for my business to grow, I contacted MyOutDesk and the whole process was very smooth. I sent them a list of duties that I needed the assistant to perform. They matched my needs with a couple of candidates. I interviewed them, and then made my decision who to work with. Now, my database is organized, we set up my campaigns, and all my online presence and data research is take care of. I am very happy with the services and the results I realized. Best investment I made this year!”
“Our VAs have migrated to bill payments, a lot. Time value of money is important in all aspects, and our VA’s have contributed to that level of accuracy. It’s just a beautiful thing. We also pair our VAs with our local project managers to get ready for the expansion we’re foreseeing.”
“MyOutDesk has allowed me to start building my real estate team, starting with what I needed help with the most – lead generation. I’d highly recommend MyOutDesk to any agent like who is looking to get to the next level and ultimately build a real estate team.”
“We hired our original VA and quickly expanded to 3 — we’re rocking phone calls, hitting 250-350 a day outbound! They’re talking to our candidates, screening them, getting them through the process of enrollment and generating revenue for us, big time! Each of them could replace 3 people for me.”
“Working with MyOutDesk has really been a dream. It has allowed me to cost effectively outsource the prospecting part of my business. The investment is nothing compared to the return I am getting from listings, opportunities, and brand exposure they provide me.”
“We’re getting 150% of what we used to get and it’s less than half the cost of a really good recruiter. It’s turned out to be very, very good — the outcomes can’t be argued with!”
“We have used multiple MyOutdesk Virtual Assistants for several years, primarily in our Marketing department, but also in our Transaction Management department. We consider them one of our strategic competitive advantages that we can offer agents for an unbeatable package of benefits—leveraging these outsourced professionals.”
“We kept focusing on the little things, I’m buying our time back—our VA has left me space for higher dollar-per-hour tasks, things only I can do. Our VA is an extension of me, they’re really good in administration; ROI-wise, immediately we got back a lot of money we’ve been missing from warranties, insurance follow-ups and inventory.”
“I have 2 VA’s with MyOutDesk. Our VA’s are amazing! They help us with BPO tasks, Craigslist, postlets, Facebook greetings, Zillow, IVR, metric spreadsheets, RealPro tasks, listing tasks, price reduction plans, finding comps, etc. I’m grateful for our VA’s daily!”
“It’s been great working with MyOutDesk – it’s been very beneficial and cost effective for me. I try to focus on staying top of mind with REALTORS® to generate new business, and my VA’s assist with tasks like loan pipelines, deal pipelines, & client interactions that reduce my ability to build relationships & acquire mortgage deals.”
“(Our) VA in the property management side focuses on contracts, credit checks, application verifications, repair coordination, tenant/appointment viewings and vendors— she speaks really well and connects nicely with our tenants and property managers!”
“It was frustrating back when we were scaling Boomtown, trying to find the right people & delegate to break through the ceiling. Many of my customers have that problem also. There’s a lot that goes into finding the right talent, and MyOutDesk does a fantastic job of that for its customers.”
Helpful Resources
MyOutDesk Expands Global Footprint with New Morocco Headquarters
MyOutDesk has expanded its global footprint with a new Morocco office, giving businesses access to secure, in-office virtual professionals. With a deep multilingual talent pool, cultural alignment, and time zone advantages, this strategic move offers clients more flexibility, oversight, and peace of mind while scaling with world-class support.
August 22, 2025
5 Industries that are Winning with Outsourcing
Outsourcing is no longer just about saving money—it’s about scaling smarter. Discover how enterprise-level businesses in healthcare, real estate, tech, finance, and e-commerce are leveraging virtual professionals to reduce overhead, boost efficiency, and stay competitive in 2025.
August 6, 2025
Scaling Smarter: Are You Ready for a Blended Team?
When your internal team is maxed out, growth stalls. Blended teams combine in-house and outsourced talent to extend your capabilities, reduce overhead, and scale smarter. Learn the signs you’re ready, and how MyOutDesk helps enterprise companies build high-performing hybrid teams.
July 23, 2025
Ready to scale?
Find a virtual professional that meets your unique business needs and save up to 70% on hiring costs today.
