HIRE A QUALIFIED
Help Desk Virtual Assistant
Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from MyOutDesk.
Close Tickets Faster & Boost Retention
In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why MyOutDesk offers premium help desk outsourcing services to ensure top-tier support for your business.
Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our virtual assistants provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting.
With MyOutDesk, you can work smarter and focus on productive activities. Our virtual assistants cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. We’re a hassle-free solution for handling support inquiries without being distracted from your core mission.
Effective help desk support at a fraction of the cost
MyOutDesk virtual assistants excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions.
Our VAs integrate seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff.
With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness.
Whether you need faster ticket resolution or increased support availability, MyOutDesk virtual assistants can help you achieve your business goals. Schedule a Business Strategy Session to get started.
What a Help Desk Virtual Assistant Can Do
Manage Scheduling
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
- Keeping your customer service on track
Manage Trouble Tickets
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response
- Expedite successful resolution & ensure customer satisfaction
Administrative Support
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
Manage Communications
- Screening phone calls and email correspondence
- Approving and adjusting meeting times
- Scheduling and coordinating meetings and other events
The MyOutDesk Difference
See what makes MyOutDesk the industry leader
Industry Leader
With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.
Speed to Hire
Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.
Diverse Talent
Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.
Extensive Screening
Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.
Inclusive Pricing
Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.
Reliability
Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.
Security & Compliance
Enterprise ready security to keep your data secure
Background Checks
All personnel undergo background checks in accordance with local laws and regulations to ensure trust & integrity.
MFA\SSO Enabled
Access to critical systems is protected using SSO and multi-factor authentication where supported.
Secure Infrastructure
Our infrastructure is hosted in secure cloud environments with layered controls to protect availability and confidentiality.
Incident Response
A formal incident response process is in place to identify, contain, and remediate security incidents.
Third-Party Audited
Our security controls are independently assessed against recognized compliance frameworks.
Access Management
System access is role-based, approved, and promptly revoked upon role change or offboarding.
Fortune 500 companies & SMBs trust MyOutDesk
What Our Clients Are Saying
“My experience with MyOutDesk has been great! My VA is responsive, hardworking, motivated, eager to learn & optimistic about prospecting for me. She values her job and appreciates the work. It’s a great addition to my business and I highly recommend MyOutDesk!”
“I’ve had MyOutDesk virtual assistants for over 6 years now – our virtual assistants take care of the things that naturally slow me down. They’re going to make your systems better, and take care of things that you don’t see, and help keep you in the zone making money.”
“MyOutDesk is where you’ll find real estate trained Virtual Assistants that can do everything that an assistant can do for you, except physically picking up a lockbox or paperwork, because they’re located remotely in the Philippines. They work the hours you want, in the timezone you’re in – and when you hire them for 8 hours a day, they actually work a full 8 hours a day – without the meetings, calls, bathroom breaks & everything else. They work, work, work, which is why they get so much done.”
“It would cost us 50% more to do what we’re doing with our Virtual Assistants! The talents we found are such beasts. They’ve caught on very quickly even compared to those we hire in person!”
“Working with MyOutDesk has really been a dream. It has allowed me to cost effectively outsource the prospecting part of my business. The investment is nothing compared to the return I am getting from listings, opportunities, and brand exposure they provide me.”
“We have two people, we brought on within a week of each other. They’re in two different parts of our business: one is on the sales side, one is on the support side, so we got to see kind of both of those in action — they also folded in our culture so easily!”
“Best cost-to-benefit ratio, we’re getting at least 5x what we pay them back in return! With our VAs, they’ve made our local people to really step up to what they’re best at—focus more on projects, and closing deals, instead of overwhelming admin tasks.”
“We kept focusing on the little things, I’m buying our time back—our VA has left me space for higher dollar-per-hour tasks, things only I can do. Our VA is an extension of me, they’re really good in administration; ROI-wise, immediately we got back a lot of money we’ve been missing from warranties, insurance follow-ups and inventory.”
“MyOutDesk has freed up my life! People say that time is money, but time is so much more valuable than money – and with MyOutDesk I’ve been able to get my time back and my life back. I’m spending less time working and making more money.”
“MyOutDesk has been incredible to work with. The time they have spent with me and helping me has been far and away more than I expected. I can’t remember ever working with a company that has been more helpful. I am thrilled to have found them and extremely excited about the opportunity we have in front of us to build our firm and grow profits. [I] highly recommend them.”
It’s more instrumental with our Virtual Assistants — we’re able to get more value for the price of what we pay for!
“It’s been a very positive experience – easy to setup and get going. We use MyOutDesk VAs for healthcare recruiting – it gives us stability in the role and delivers a constant flow of applicants coming in. Our VA has a healthcare background, she knows the lingo, and she’s hungry to achieve! She likes the challenge. It’s a beautiful thing.”
Most of my processes are so administrative-heavy and burdensome — I can’t sell business and be tied down with all of it! My VA helped me start streamlining our systems, she knows everything going on — that high touch level of service that my clients need, she does it!
“Our VA focuses on various aspects of the business and frees up time for our office administrator, who is physically in the office and being pulled in many directions that need extra focus and are extremely critical for us. Our VA also helps with our customer relations and support, they’re great with taking care of people!”
“(Our) VA in the property management side focuses on contracts, credit checks, application verifications, repair coordination, tenant/appointment viewings and vendors— she speaks really well and connects nicely with our tenants and property managers!”
Helpful Resources
Company,Marketing,Virtual Assistants
If You Wouldn’t Use Your Own Product, Why Should Anyone Else?
Recently, a short clip of a CEO sampling his company’s “product” went viral. You know the one… On paper, it was a smart idea. Leaders should stand behind what they sell. If you believe in your offering, you should be willing to use it yourself. But in today’s environment, symbolism alone doesn’t build trust. A
March 6, 2026
Virtual Assistants
Founder Spotlight: Erin Pedrami on Building Systems, Scaling Service, and Finding the Right Support
At MyOutDesk, we love highlighting founders who are not only building successful businesses but also redefining what growth looks like through smart systems, strong leadership, and a willingness to evolve. Erin Pedrami, founder of Pedrami Law Firm, is one of those leaders. Based in Baton Rouge, Louisiana, Erin brings more than two decades of legal
February 25, 2026
Virtual Assistants
LATAM Bilingual Talent: Why Spanish Speaking Talent Drives Business Growth
Latin America (LATAM) is rapidly becoming one of the most strategic talent hubs for companies looking to scale operations globally. Not just because of cost advantages, time zone alignment, or cultural proximity but because of its bilingual professionals who can bridge language gaps and unlock new markets. Today’s business environment demands more than just task execution. It requires communication,
February 23, 2026
Ready to scale?
Find a virtual professional that meets your unique business needs and save up to 70% on hiring costs today.
