HIRE A QUALIFIED
Help Desk Virtual Assistant
Get new customers up to speed rapidly, solve product & service-related technical issues, and effectively manage your support load with help desk outsourcing from MyOutDesk.
Close Tickets Faster & Boost Retention
In today’s technical landscape, customer satisfaction is crucial, and a poor experience can lead to negative outcomes. That’s why MyOutDesk offers premium help desk outsourcing services to ensure top-tier support for your business.
Whether you need to add a single team member or deploy entire departments, we offer scalable solutions with fast response times. Our virtual assistants provide cost-effective help desk outsourcing, handling customer education, integration, and troubleshooting.
With MyOutDesk, you can work smarter and focus on productive activities. Our virtual assistants cost less than 60% of in-house labor, and we handle recruitment, background checks, payroll, and benefits for you. We’re a hassle-free solution for handling support inquiries without being distracted from your core mission.
Effective help desk support at a fraction of the cost
MyOutDesk virtual assistants excel at handling support inquiries, including customer onboarding, ticket management, issue resolution, and support metrics. They can handle various communication channels such as phone, email, SMS, and chat, responding to inquiries about products, procedures, and solutions.
Our VAs integrate seamlessly with your existing methods and processes, allowing for scalable support at a fraction of the cost of in-house staff.
With 24/7 coverage and the flexibility to reallocate existing personnel, you can maximize expertise and responsiveness.
Whether you need faster ticket resolution or increased support availability, MyOutDesk virtual assistants can help you achieve your business goals. Schedule a Business Strategy Session to get started.
What a Help Desk Virtual Assistant Can Do
Manage Scheduling
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
- Keeping your customer service on track
Manage Trouble Tickets
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response
- Expedite successful resolution & ensure customer satisfaction
Administrative Support
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services
- They will assist you with maintaining your schedule
Manage Communications
- Screening phone calls and email correspondence
- Approving and adjusting meeting times
- Scheduling and coordinating meetings and other events
The MyOutDesk Difference
See what makes MyOutDesk the industry leader
Industry Leader
With nearly 20 years of experience, we set the standard for virtual assistant services. Trusted by thousands, we lead the industry in expertise & innovation.
Speed to Hire
Onboard your virtual assistant in as little as one week. Our streamlined process insures you get the talent you need, when you need it the most.
Diverse Talent
Gain access to skilled professionals from virtually every industry and role. Whatever your business needs are tomorrow, we have the talent solution today.
Extensive Screening
Only the top 0.7% of candidates pass our rigorous screening process. We ensure you’re matched with reliable, high-performing professionals.
Inclusive Pricing
Enjoy transparent pricing with no hidden fees. Our plans are designed to provide maximum value for your investment, & flexibility for growth.
Reliability
Our virtual professionals come ready to contribute from day one. Equipped with the tools & resources to succeed, they’re prepared to make an immediate impact.
Fortune 500 companies & SMBs trust MyOutDesk
What Our Clients Are Saying
“We have used multiple MyOutdesk Virtual Assistants for several years, primarily in our Marketing department, but also in our Transaction Management department. We consider them one of our strategic competitive advantages that we can offer agents for an unbeatable package of benefits—leveraging these outsourced professionals.”
“A MyOutDesk virtual assistant can help your office provide a consistently higher level of service from recognition to communication, to the calendar, to anything you can imagine. Having my virtual assistant has just been transformational for me. I really love my VA, she’s fantastic!”
It’s more instrumental with our Virtual Assistants — we’re able to get more value for the price of what we pay for!
“Our VAs support our team in our marketing — from content editing, postings, ads, remarketing and sphere farming. We do a lot of lead gen, blogs and videos. They take off a lot of the busy work so we can produce the best output and result for our clients!”
“Our VA does a lot for us — she answers all the emails and replies to most of the inquiries, she answers the phone, she returns voicemails and she handles our intake coordination for scheduling our therapists and the necessary paperwork to get them ready for the appointment!”
“I get 250 emails a day, so one of the first things I set my VA up to do is scrub my inbox. Now she maintains my trend report, my success spreadsheet, she’s doing transaction management for us along with web-design & general marketing. We’re having phenomenal results.”
“I switched to an outsource Virtual Assistant about two years ago. I find they are more efficient than those in the USA because they don’t have all the distractions. They work very hard. MyOutDesk is great about giving support and making my billing easy. They are always trying to help with the training of my Virtual Assistants.”
“My VA prepares most of the reports we have: for marketing, for sales, what we need to focus on for the next few weeks, our staff performance, our customer information. (Our VA) They also handle our marketing: our content, our materials, our fliers, the website design, and our templates to move forward.”
“Our first VA does a lot of the research we need in building our clients storybrand and sphere of connections, providing them with support; while our second VA helps our clients with their processes and inventory-related things. They both assist our copywriters in publishing, along with some website maintenance. They’re excellent in all those!”
“Our agency goes hand-in-hand with our property inspections since we cater mainly to them but we’ve worked with other service industries. Our VAs handle two aspects: social media, helping them with posts, designs and content; and marketing, activating campaigns and maintaining them in automation sequences. They’re incredible!”
“The value for us is that we’re getting more phone calls answered, which means more properties that we’re leasing. So we’re leasing more properties faster throughout the month. We’re commission based, so that’s a big benefit to our business.”
“My virtual assistant made me $43,000 in commissions less than half an hour ago, so if you’re still on the fence about hiring one, my advice is: just do it. The ROI on our virtual assistants is amazing – it’s definitely going to finish the year over 20x.”
“MyOutDesk has exceeded our expectations! The interview process was super easy and we had very good candidates to chose from. Our VA is outstanding, learns quickly and has great language skills. We highly recommend MyOutDesk to anyone who needs an addition to their team.”
“We currently have 3 Virtual Assistants – they fit perfectly with the rest of our team and have a superior work ethic. Their communication is excellent as well as their ability to problem solve and learn quickly. We highly recommend you give them a try!”
“I would highly recommend MyOutDesk for any of your Virtual Assistant needs. They were able to screen several VA candidates for the position that we needed and provided a high-quality candidate within 48 hours that currently exceeds our expectations.”
Helpful Resources
Scaling Smarter: Are You Ready for a Blended Team?
When your internal team is maxed out, growth stalls. Blended teams combine in-house and outsourced talent to extend your capabilities, reduce overhead, and scale smarter. Learn the signs you’re ready, and how MyOutDesk helps enterprise companies build high-performing hybrid teams.
July 23, 2025
Empower Your VA to Manage Your E-Commerce Systems
Take your e-commerce business to the next level by empowering a skilled Virtual Assistant to manage your systems, from Shopify and Klaviyo to inventory, shipping, and customer support. Discover how to delegate smarter and scale faster with MyOutDesk.
July 14, 2025
The Hidden Data Killing Your KPIs: Beating Survivorship Bias in Business
Are your KPIs lying to you? Survivorship bias hides silent failures that sabotage growth. Learn how virtual professionals help reveal missing data and guide smarter business decisions.
July 10, 2025
Ready to scale?
Find a virtual professional that meets your unique business needs and save up to 70% on hiring costs today.
