Belami eCommerce

Case Study / eCommerce

How MyOutDesk Secured Belami eCommerce 1.6 Million In Additional Profits

Belami eCommerce, based in Sacramento, California, is a rapidly growing online retail and eCommerce services provider specializing in the home improvement industry. Their agile business model and innovative approach have positioned them as industry leaders, effectively meeting the evolving needs of both consumers and business clients in the digital marketplace. Belami continues to expand its operations and refine its services, leveraging cutting-edge technology and strategic partnerships to drive efficiency, enhance customer experiences, and foster sustainable growth in the competitive eCommerce landscape.

Challenges Faced

Belami eCommerce faced significant operational hurdles as they experienced an unprecedented surge in demand, driven largely by the global shift to remote work. This rapid growth exposed critical challenges in scalability, as the company struggled to quickly expand operations to meet the explosive increase in order volume and customer inquiries.

Talent acquisition became a pressing issue, with difficulties in rapidly recruiting and onboarding qualified staff across various departments. Simultaneously, existing processes were strained under the new demand, threatening to compromise service quality and order fulfillment rates. The need for rapid expansion also conflicted with the imperative to maintain profitability, creating a challenging financial balancing act.

As a traditionally office-based operation, Belami grappled with the prospect of transitioning to a partially or fully remote workforce. These compounding challenges necessitated a swift and effective solution that could address immediate operational needs while supporting long-term growth, leading Belami to explore alternative staffing models, including virtual assistance services.

Roles Onboarded

MyOutDesk was able to find critical talent for Belami that could fill the following roles within the company, taking load off of their core workforce.

  • Customer Service
  • Data Entry
  • Accounts Payable
  • Order Fulfillment
  • Digital Marketing
  • Vendor Management
  • Outbound Sales

The Scaling Timeline

Q1 2020

CUSTOMER SERVICE TALENT NEEDED


Belami eCommerce needed to onboard talent quickly to meet growing demands. They chose MyOutDesk and hired 2 Virtual Assistants.

Q2 2020

7 LOGISTICS VAS HIRED


MyOutDesk Virtual Assistants has an amazing impact on their bottom line, leading to 7 additional hires to meet growing demand. They hired for vendor relations, order management, customer service, and accounts payable.

Q3 2020

6 CUSTOMER SERVICE VAS HIRED


MyOutDesk Virtual Assistants bring their hardworking culture and commitment to Belami – leading to boosted performance for US staff and improved company morale. Belami hires 6 more Virtual Assistants.

Q4 2020

3 MARKETING & LOGISTICS VAS


Belami continues to meet demand with MyOutDesk Virtual Assistants, hiring 3 more VAs to fill roles in marketing, order fulfillment, and vendor management.

Q3 2021

15 VAS HIRED – FULL VA TEAM


In Q3 2021, Belami hired 15 additional Virtual Assistants to create an entirely new team to meet growing demand, reduce bottom line costs, and increase profits. Roles included Data Entry, Accounts Payable, Order Fulfillment, Digital Marketing, Vendor Relations, and more.

Results

Financial Impact

Belami secured $1.6 million in additional profits between Q1 2020 and Q3 2021, highlighting the cost-effectiveness of virtual staffing.

Rapid Scaling

The company expanded from 2 to 25 virtual assistants, meeting growing demand efficiently across multiple departments.

Operational Efficiency

Virtual assistants improved operations in customer service, data entry, accounts payable, order fulfillment, marketing, and sales, allowing core staff to focus on strategic initiatives.Cultural Transformation: MyOutDesk assistants set new performance benchmarks, elevating overall company morale and productivity standards.

+1.6M

Additional Profits

25

Virtual Assistants Hired