Brett Baker
May 2024
Matched my business with an excellent executive assistant and the organization has given excellent support of the past 18 months. I can recommend unconditionally.
Omnichannel Customer Support
Customer Service Virtual Assistant
Deliver exceptional customer experiences with a dedicated virtual assistant who handles support across every channel - increasing retention and reducing turnaround time on support tasks.
Why Customer Service VAs
Boost Customer Satisfaction With A Dedicated Support VA
Outstanding customer service is the backbone of any successful business - but managing high volumes of inquiries across multiple channels can overwhelm even the best in-house teams.
Our customer service virtual assistants specialize in omnichannel support - handling phone calls, emails, live chat, social media, and help desk tickets - so your customers always get fast, professional responses no matter how they reach out.
MyOutDesk customer service VAs are carefully vetted and trained to represent your brand with consistency and care - saving you up to 70% the cost of a traditional in-house support team.
What We Handle
What A Customer Service Virtual Assistant Can Do For You
Omnichannel Support
Deliver seamless customer experiences across every communication channel your business uses.
View details
Help Desk & Ticketing
Keep support requests organized and resolved efficiently with dedicated help desk management.
View Help Desk Outsourcing →
View details
Order Management
Streamline order processing and fulfillment to keep customers informed and satisfied.
View Ecommerce VAs →
View details
Customer Retention
Build lasting relationships and turn one-time buyers into loyal, long-term customers.
View details
CRM Management
Keep your customer data accurate and actionable to drive smarter support decisions.
View details
Quality Assurance
Continuously improve your support quality with monitoring, feedback, and process optimization.
View details
Security & Compliance
Your data is protected by enterprise-grade security
Every MyOutDesk virtual professional operates within a security framework built for the world's most regulated industries. From SOC 2 certified operations to CIS Level 2 hardened devices, we go beyond industry standards.
SOC 2 Type I Certified
Verified controls for enterprise security
CIS Level 2 Hardened Devices
MyOutDesk managed endpoints secured to CIS Benchmark standards
HIPAA Compliant
BAA-ready safeguards for protected health information
PCI-DSS Compliant
Payment card data handled with certified controls
NDA by Default
Every VA signs our NDA; we honor yours on request
Real virtual assistants, amplified by AI
Every MyOutDesk VA is trained through MOD University to use modern AI tools, then paired with the AI toolkit your work needs. A real person still reviews every AI-assisted deliverable before it reaches you, so your customer service VA works faster and cleaner, with the judgment AI doesn't have.
-
Trained
MOD University
Prompting, verification, and role-specific AI workflows, refreshed as the tools change.
-
Equipped
Your stack, your rules
Your VA works inside your AI tools, on your accounts, under your governance.
-
Trusted
Human-in-the-loop
A real person reviews every AI-assisted deliverable before it reaches your customers or CRM.
See the Difference
How We Compare
| Feature | Full-Time Hire | Freelancer / Marketplace | MyOutDesk |
|---|---|---|---|
| Time to hire | 4–8 weeks | 1–2 weeks | As little as 1 week |
| Screening | You run it | Self-reported | 6-stage vetting, 0.7% pass rate |
| Education | You verify | Unverified | College degree required |
| Dedicated to you | Yes | Rarely | Yes, full-time |
| Time zone coverage | One person, one shift | Their schedule, not yours | Works your timezone; 24/7 coverage available |
| Cost structure | Salary + benefits + overhead | Hourly, unpredictable | Flat monthly rate, all-inclusive |
| If it doesn't work out | Start over | Start over | We rematch at no extra cost |
| Oversight tools | You provide | None | Productivity tracking included |
| Legal entity (US & PH) | N/A | No | Yes |
| SOC 2 compliance | Your responsibility | No | Third-party audited |
| HIPAA verified | Your responsibility | No | Yes |
Verified Reviews
What Our Clients Say
4.9 (306 reviews)
-
-
Remo Packer
Oct 2019MOD is, by far, the most professional and capable VP company in the US. I searched long and hard to find a company to provide a Virtual Professional for my real estate business and MOD has exceeded my expectations. If you are looking for a VP, do not hesitate to contact them!
-
Dareika D. Morrison
Sep 2021As a small business owner, I could appreciate the seamless process with MOD. Their dedicated staff members coached me through the entire hiring process while recommending best practices for onboarding my VP. If you are considering hiring a virtual assistant, I highly recommend MOD! You won't be disappointed. Cheers to our success!
-
Michael Vanderheyden
Jun 2020The process of hiring a virtual assistant was well organized and very professional.
-
Amanda Fyson
Nov 2019MyOutDesk knows how to translate your pain points into skills that their candidates can alleviate. They are easy to talk to and incredibly quick in accomplishing goals! The experience has been amazing and I only expect them to get better!
-
Justin Richards
Sep 2019My company, Entegra Real Estate, has had a great interaction with MyOutDesk thus far. Great communication! High energy! Clear battle plan to ensure a positive roll out for us. Very pleased!
-
Steve Grandizio
Nov 2021They gave some good candidates to interview and we are excited about working with our new VA, Johnny!
-
Mandy Thacker
Nov 2019Always prompt and professional in all aspects.
-
HICKS CRAWFORD
May 2015I loved to utilized Myoutdesk services for real estate assistance. They invest a great deal of time and money into developing their Vas and it shows in the quality of work they perform for me. Most companies are not legal in the countries. They send work to and do not have the ability to protect their clients like MyOutDesk does.
-
Katie Bobo
Dec 2019When looking for a virtual professional, this company was quick to respond to an inquiry, communicated each step along the way in a clear and concise manner. Additionally, they provided us with 3 great candidates of which we immediately chose the one that was the best fit. We are thrilled with our experience and would highly recommend MyOutDesk.
Helpful Resources
Customer Service Articles & Guides
Tips, strategies, and insights to help you get the most from your customer service virtual assistant.
Virtual Assistants
AI Customer Service Explained: What Works, What Doesn’t, and What’s Next
Customer service is under pressure. Expectations are higher, response times are shorter, and the margin for error is razor-thin. To meet the demand, businesses are turning to artificial intelligence, but not all implementations are working. From frustrating chatbot loops to misleading automated replies, many companies are discovering that AI alone can’t deliver the experience their … Read more
Read more
Virtual Assistants
8 Best Customer Service Outsourcing Companies
Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
Read more
Virtual Assistants
LATAM Bilingual Talent: Why Spanish Speaking Talent Drives Business Growth
Latin America (LATAM) is rapidly becoming one of the most strategic talent hubs for companies looking to scale operations globally. Not just because of cost advantages, time zone alignment, or cultural proximity but because of its bilingual professionals who can bridge language gaps and unlock new markets. Today’s business environment demands more than just task execution. It requires communication, … Read more
Read more
Build your perfect remote team
Explore More
Related Virtual Assistant Services
Not exactly what you need? These services pair well or cover similar tasks.
Help Desk
Technical support & ticket triage
Virtual Receptionist
Call handling, routing & scheduling
Administrative Assistant
Email, calendar & CRM management
FAQ
Common questions
What tasks can a customer service virtual assistant handle?
Customer service virtual assistants can manage inbound customer communication across email, live chat, phone, and social messaging, handle support tickets, respond to FAQs, troubleshoot common issues, process basic order and account requests, and escalate complex cases to the right team.
Which support channels can you cover, and can you do omnichannel support?
Yes. We can support email, live chat, phone, and social messaging, and unify conversations using your help desk so customers get consistent answers even when they switch channels.
Do you work inside ticketing systems like Zendesk, Help Scout, Intercom, or Freshdesk?
Yes. Our customer service virtual assistants can operate inside your existing help desk and inbox tools, follow your macros and workflows, and keep tickets categorized, prioritized, and updated through resolution.
Can you provide live chat support and reduce response times?
Yes. Our customer service virtual assistants can provide coverage across all your channels.
Do you provide phone support, and is it 24/7?
Yes, we can staff multiple virtual assistants to provide 24/7 phone coverage.
How do escalation and handoffs work for complex issues?
Our customer service virtual assistants will follow your SOPs and playbooks for escalations.
Will my customer service virtual assistant be dedicated or shared?
All of our virtual assistants are dedicated to a single client. This allows them to fully integrate into your team, learn your business in depth, and provide consistent, personalized support to your customers.
Is customer data secure when working with a virtual assistant?
Yes. Our customer service virtual assistants work within your CRM, help desk, and communication tools, so your data stays secure within your existing systems.
How quickly can we get started, and what do you need from us?
We can onboard talent in as little as 7 days. We just need to understand your support needs, channels, and tools to find the right virtual assistant for you.
Do MyOutDesk virtual assistants use a password manager?
Yes. We require every VA to share and store credentials through a password manager - never in plain text, email, chat, or browser autofill. We can use the password manager your team already runs on (1Password, Bitwarden, LastPass, Dashlane, Keeper, or similar) or provide one. Access can be revoked instantly when the engagement ends.
Can I bring my own non-disclosure agreement (NDA)?
Yes, we are happy to work with you to get an NDA between your virtual assistant and your company signed. We also provide a default NDA that protects all our clients.