Hire a Qualified
Customer Service Virtual Assistant
Increase customer retention & reduce turnaround time on customer service & support tasks with customer service VA from MyOutDesk.
Scale Your Business With The #1 Virtual Assistant Company
- Rated #1 in virtual assistant services by TechRadar & Analytics Insight
- Serving 7500+ clients with 800+ verified 5-star business reviews
- Longest-running virtual assistant service company
Grow Your Business With 24/7 Customer Service & Support
In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
A customer service virtual assistant is a remote employee that handles client communication, trouble ticket management, live chat and email communication and administrative support. From a single VA to department level staffing, our virtual assistants can work within B2B or B2C businesses to provide customer service & support – allowing you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being short handed in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
What a Customer Service Virtual Assistant Can Do For You
Customer Support & Communication
Ticket Management
Customer Feedback
Administrative Support
Schedule Management
Customer Support & Communication
- Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
- Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
- Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP
Ticket Management
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction
Customer Feedback
- Collect customer feedback via targeted surveys and other feedback initiatives
- Monitor feedback and reviews from customers on social media platforms and review sites
Administrative Support
- Screen incoming calls & emails, manage calendars, run reports, update CRM
- Assist with customer training & education, issue resolution & prompt customer response
Scheduling Management
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required.
- Assist in maintaining internal schedule to keep customer service on track
Industry-Specific Expertise
No matter what industry you’re in, the day-to-day grind of dull, repetitive busy work of administrative tasks is always a drain on your time & energy. Even worse, it prevents you from focusing on your “one thing” – that unique talent you use to generate revenue in your business. At MyOutDesk, our VAs specialize in their industry to provide you with the most specialized administrative work for your business.
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How It Works
What Our Clients Are Saying
“Our Virtual Assistants are able to do the job better than the local people, raising the bar! They are more mature, more experienced, more grateful and more committed to what they were doing and raised the bar for all our other employees!”
“Our VAs have migrated to bill payments, a lot. Time value of money is important in all aspects, and our VA’s have contributed to that level of accuracy. It’s just a beautiful thing. We also pair our VAs with our local project managers to get ready for the expansion we’re foreseeing.”
“We have used multiple MyOutdesk Virtual Assistants for several years, primarily in our Marketing department, but also in our Transaction Management department. We consider them one of our strategic competitive advantages that we can offer agents for an unbeatable package of benefits—leveraging these outsourced professionals.”
“The whole team at MOD has been fantastic to work with. Very professional from start to finish. We look forward to a long working relationship with them.”
“MyOutDesk has really revolutionized our business. We’d generate rental leads, hand them off to our agents, and have those agents reach out. We needed a better way to use the time these agents were spending to get these leads ready to go out on tour. I can’t tell you how many hours you’ve saved for our agents.”
“We’ve been really happy with MyOutDesk’s resources. We have all our training and processes ready and all we really needed were good candidates to interview and MyOutDesk has provided that. We needed to plug someone in quickly and MyOutDesk made it possible!”
Having the administrative staff stretch so thin, we ended up not finishing a lot of tasks that we needed to — our 6 VAs fit really well filling those gaps, upping our efficiency and productivity!
“We kept focusing on the little things, I’m buying our time back—our VA has left me space for higher dollar-per-hour tasks, things only I can do. Our VA is an extension of me, they’re really good in administration; ROI-wise, immediately we got back a lot of money we’ve been missing from warranties, insurance follow-ups and inventory.”
“Our Virtual Assistants are punctual, detailed, consistent, give us superlative work and are an important part of our team. This lets us increase business, frees up agents to go out on appointments and sell homes. We could not be more pleased with the level of work we receive from our virtual assistant team members!”
“Best cost-to-benefit ratio, we’re getting at least 5x what we pay them back in return! With our VAs, they’ve made our local people to really step up to what they’re best at—focus more on projects, and closing deals, instead of overwhelming admin tasks.”
“MyOutDesk is the best company out there. Hiring a VA is tough and finding a good one is almost impossible it seems sometimes. With MyOutDesk’s strict standards and pre-screening you truly just have to find a fit for your company because the rest of the screening has been done for you”
“We hired our first VA about 4 years ago, and they’ve become an essential part of the business. They do administrative work, ensure quality in our client info & leads, update the CRM, create reports, etc. If they’re gone, we start crying – they’re really that crucial.”
“I’ve used MyOutDesk for several years now for transaction coordination, lead followup, media & marketing, etc. If it can be done behind a computer or phone, their VA’s will rise to the challenge. I highly recommend them to get more done without breaking the budget.”
“(Our) VA in the property management side focuses on contracts, credit checks, application verifications, repair coordination, tenant/appointment viewings and vendors— she speaks really well and connects nicely with our tenants and property managers!”
“People ask me how I can afford a virtual assistant. I can’t afford NOT to have one! Since hiring a virtual professional, my business has increased 322%. My VA handles my emails, phone calls, transaction work, everything I need help with. She’s like my partner.”
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Frequently Asked Questions
Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.