Here are four essential customer service tasks that can be delegated to virtual assistants to improve efficiency and productivity: phone and email support, appointment scheduling, social media management, and data entry. The article includes tips for selecting and training virtual assistants to handle these customer service tasks effectively.
So, you’ve added a virtual assistant (or two) to your customer service team. Now what? Start by delegating these customer service tasks.
Did you know a virtual assistant can save you up to 78% on operating costs each year?
Adding a virtual assistant or two can be a great asset to your team, but do you know what they can do? Assigning and delegating tasks to virtual assistants saves you time and money.
We’ve put together a guide of the customer service tasks you need to start delegating to your virtual assistants right away so that you can be more productive.
Be sure to keep reading for our guide on four vital customer service tasks you can delegate to virtual assistants.
1. Answering Calls
A customer service virtual assistant should be your main source for answering phone calls about your business. Many virtual assistants have a background in customer service, meaning they know how to deal with customers and answer the phones.
Whether you want your virtual assistant to screen calls or deal with a client one on one, they will be able to do that for you. Doing this will help save you time, and your customers will be happier.
2. Managing Email Inquiries
Besides answering the phones, another prominent task you can delegate to your virtual assistant customer service team is managing email inquiries. If you have an email box that receives lots of emails a day, this is a task that you’re going to want to get off your shoulders.
A virtual assistant can create, proofread, and edit email responses to various clients throughout the day. They can even create templates for you to use for new clients, feedback, or thank you emails.
3. Responding to Helpdesk Questions
The virtual helpdesk always has different questions from clients needing answers. Finding a good way to deal with these questions can be difficult, but that is where virtual assistant services come in handy.
You’ll find that a virtual assistant can answer any helpdesk questions professionally and kindly. By using an outsource customer service representative, you have someone ready to help at all times. Doing this will please your customers when they need answers to their questions.
4. Manage Social Media Inboxes
Another place where customer service is vital in 2021 is on social media. It can be tough for a business to keep up with the number of messages they receive on their social media platforms, yet it is crucial for good customer service representation.
Letting your virtual assistants manage your social media inboxes is a great task to delegate to them because they will handle customers’ questions, comments, or concerns. Doing this will help to put you in good standing with customers who reach out on social media.
Customer Service Tasks You Need to Delegate
The more successful your business becomes, the busier you will find yourself. That’s why there are lots of different customer service tasks you need to start delegating to your virtual assistants right away.
Virtual assistants can help save you time and money so you can do the crucial things for your business.
If you don’t have a virtual assistant yet and are looking to get started, we can help. Be sure to schedule a one-on-one call with us today to see how a MyOutDesk Virtual Assistant can help to benefit your business.