7 Best Customer Service Outsourcing Companies of 2024

Nowadays, thanks to social media, every less-than-ideal customer interaction can be broadcast to the world, including all of your potential customers. This means that providing excellent customer service is more important than ever. However, many companies need help managing this highly important facet of business in-house due to high costs and resource constraints. This is where customer service outsourcing comes in. By outsourcing customer service, businesses can ensure their customers receive high-quality support while focusing on their core competencies to grow the business. In this blog, we’ll explore the benefits of customer service outsourcing and highlight some of the best companies in the field.

What is Customer Service Outsourcing?

Customer service outsourcing is the practice of hiring a third-party service provider to handle customer support tasks. This can include phone support, email support, live chat, and social media interactions. By outsourcing these functions, businesses can reduce costs, improve service quality, and increase customer satisfaction. Read on for four of the most common benefits seen by organizations when outsourcing customer service.

• Cost Savings: Outsourcing customer service can be more cost-effective than maintaining an in-house team, as you don’t have to worry about expenses such as employee salaries, benefits, training, and infrastructure.
• Scalability: With outsourcing, you can easily scale your customer service team up or down based on your business needs, allowing you to handle fluctuations in customer demand without having to hire or lay off employees.
• Access to Expertise: Customer service outsourcing providers often have teams of highly trained and experienced agents who can provide specialized support in various languages and across multiple channels (phone, email, chat, etc.).
• 24/7 Availability: Many outsourcing companies offer round-the-clock customer support, allowing businesses to provide assistance to customers regardless of time zones or business hours.

The 7 Best Customer Service Outsourcing Companies

1. MyOutDesk: Provides virtual assistant services for various industries, offering skilled professionals for a wide range of roles, including but not limited to customer service.
2. Teleperformance: Offers comprehensive customer experience management services across multiple channels and industries on a global scale.
3. Concentrix: Delivers customer engagement and business performance solutions, focusing on technology-driven services and data analytics.
4. TTEC: Combines strategic consulting with innovative technology to design, build, and operate omnichannel customer experiences.
5. Alorica: Specializes in customer experience solutions across various industries, with a strong presence in North America, Latin America, and the Philippines.
6. Foundever: Provides a wide range of customer experience products and solutions, including omnichannel customer care and digital CX services.
7. Atento: Focuses on customer relationship management and business process outsourcing services, particularly in Latin America and Spain.
8. Transcom: Offers customer care, sales, technical support, and credit management services to global brands, with a strong European presence.

1. MyOutDesk

MyOutDesk empowers businesses to deliver exceptional customer service through highly trained and vetted virtual assistants (VAs). These customer service experts can handle a wide range of tasks, including phone and email support, appointment scheduling, and social media management. They can even provide 24/7 coverage, ensuring your customers never have to wait for a response. MyOutDesk’s VAs become an extension of your team, working seamlessly to improve customer satisfaction and free up your time to focus on core business functions. Best for companies seeking a scalable, cost-effective way to elevate their customer service strategy. 

Price: Starting at $1,988/month for 40 hours per week

Benefits

• Customized Virtual Assistance: MyOutDesk provides tailored virtual assistant solutions to meet specific business needs across various industries. Cost-Effective Scaling: Businesses can easily scale their operations without the overhead costs associated with in-house hiring. 
• Diverse Skill Set: MyOutDesk offers virtual assistants with expertise in multiple areas, from administrative tasks to specialized roles like marketing and sales development.

2. Teleperformance

Teleperformance is a global leader in customer experience management, offering a wide range of services including customer care, technical support, and digital solutions. With a presence in 88 countries, they serve various industries such as healthcare, finance, and technology. Teleperformance is best for large multinational corporations seeking a global partner with extensive language capabilities and industry-specific expertise.

Price: Pricing for Teleperformance services varies significantly based on the location, type of service, and volume of work. Generally, it is in the range of $20-$25 per hour for customer support services in North America​.

Benefits

• Global Reach: With operations in 88 countries, Teleperformance offers truly global customer experience solutions. 
• Multilingual Support: Their diverse workforce enables customer support in numerous languages, enhancing global customer satisfaction. 
• Industry-Specific Expertise: Teleperformance has deep experience across various sectors, allowing for tailored solutions in each industry.

3. Concentrix

Concentrix provides customer engagement and business performance services across multiple channels and industries. They offer solutions in customer care, analytics, technology, and back-office support. With a focus on digital transformation, Concentrix helps businesses enhance their customer experience strategies. Concentrix is best for companies looking for innovative, technology-driven customer service solutions with a strong emphasis on data analytics and AI.

Price: Pricing details are not readily available publicly and tend to vary widely based on the specific service and region. Typically, customer support services range from $15-$25 per hour.

Benefits

• Data-Driven Insights: Concentrix leverages advanced analytics to provide actionable insights for improving customer experience. 
• Digital Transformation Focus: They help businesses adapt to the digital age with innovative technology solutions. 
• End-to-End CX Solutions: Concentrix offers comprehensive services from customer care to back-office support, providing a holistic approach to customer experience.

4. TTEC

TTEC is a customer experience technology and services company that designs, builds, and operates omnichannel customer experiences. They combine strategic consulting, innovative technology, and operational excellence to deliver seamless customer interactions. TTEC is best for businesses seeking a partner that can provide both strategic CX consulting and operational execution, particularly in digital customer experience transformation.

Price: Pricing for TTEC’s services is not publicly disclosed and usually depends on the service agreement. Typical customer support services might cost around $20-$30 per hour depending on various factors.

Benefits

• Strategic Consulting: TTEC combines operational expertise with strategic guidance to optimize customer experience strategies. 
• Omnichannel Integration: They excel at creating seamless customer experiences across multiple channels. 
• AI and Automation Solutions: TTEC leverages cutting-edge technology to enhance efficiency and customer satisfaction.

5. Alorica

Alorica specializes in customer experience solutions across various industries, offering services such as customer care, financial solutions, and digital support. They have a strong presence in North America, Latin America, and the Philippines. Alorica is best for companies looking for a flexible outsourcing partner with a strong focus on employee engagement and cultural alignment.

Price: Alorica’s pricing is typically in the range of $15-$25 per hour for customer service outsourcing, but exact prices depend on specific client needs and contract terms.

Benefits

• Flexible Outsourcing Models: Alorica offers various engagement models to suit different business needs and scales. 
• Cultural Alignment: They focus on matching their workforce culture with client brands for authentic customer interactions. 
• Digital-First Approach: Alorica emphasizes digital solutions to meet evolving customer preferences and expectations.

6. Foundever

Foundever offers a wide range of customer experience products and solutions, including omnichannel customer care, back office support, and digital CX services. They have a global presence and serve various industries. Foundever is best for businesses seeking a comprehensive suite of CX solutions with a strong emphasis on employee learning and development programs.

Price: Sitel’s services usually range from $15-$30 per hour, depending on the service complexity and client requirements.

Benefits

• Comprehensive CX Solutions: Foundever provides end-to-end customer experience services, from customer care to back-office support. 
• Employee Development Focus: They invest heavily in employee training and development, ensuring high-quality service delivery. 
• Innovation Labs: Foundever’s innovation centers continually develop new technologies and methodologies to enhance CX.

7. Atento

Atento is a leading provider of customer relationship management and business process outsourcing services in Latin America and Spain. They offer solutions in customer service, sales, technical support, and back-office operations. Atento is best for companies looking to expand their customer service operations in Latin American markets, leveraging local language skills and cultural understanding.

Price: Pricing for Atento’s services is generally within the range of $10-$20 per hour, with variations based on service type and location.

Benefits

• Latin American Expertise: Atento’s strong presence in Latin America offers unique insights and capabilities for businesses targeting this market. 
• Digital Collections Solutions: They provide specialized services in digital collections and credit management. 
• Customized CX Strategies: Atento develops tailored customer experience strategies based on each client’s unique needs and goals.

8. Transcom

Transcom provides customer care, sales, technical support, and credit management services to global brands. They have a strong presence in Europe and a growing footprint in North America and the Philippines. Transcom is best for businesses seeking a customer-centric outsourcing partner with a strong European presence and expertise in digital customer service channels.

Price: Transcom’s pricing is not explicitly available online, but typically falls in the range of $15-$25 per hour for customer support services.

Benefits

• European Market Specialization: Transcom’s strong European presence provides a deep understanding of diverse European markets. 
• Expertise in Digital Channels: They excel in managing customer interactions across various digital platforms. 
• Efficient Workforce Management: Transcom’s advanced workforce management systems ensure optimal staffing and productivity.

Comparing the Best Customer Service Outsourcing Companies

What to Look For in a Customer Service Outsourcing Provider

When choosing a customer service outsourcing provider, it’s crucial to consider several key factors to ensure you’re partnering with the right company. Look for a provider with a proven track record of success, industry-specific expertise, and the ability to scale with your business needs. Ensure they offer robust quality assurance measures and have a strong focus on data security and compliance. It’s also important to evaluate their technology infrastructure, language capabilities, and cultural alignment with your brand.

MyOutDesk stands out as an ideal option for businesses seeking a reliable and flexible customer service outsourcing partner. With our extensive experience across various industries, highly skilled virtual professionals, and commitment to customized solutions, we can help you deliver exceptional customer experiences while optimizing your operations and reducing costs.

Ready to elevate your customer service? Book a free consultation with MyOutDesk today and discover how our virtual professionals can transform your customer support operations.

Frequently Asked Questions