The process of documenting your procedures virtually is something we call Play, Pause, Do. This is where you take a written standard operating procedure and record a screen share that shows you actually doing the activity. Now not only are you seen doing the activity, but you can talk to your employees about it and answer questions about why you are doing it.
Play, Pause, Do requires a video associated with the written documentation for every standard operating procedure. Play, Pause, Do allows an employee who may have gone through two weeks of training several months ago to go back to the procedures and complete tasks more successfully.
The great thing is that once you have a video recording of something, it lives forever. You have crafted it, and it can be set on a Vimeo or YouTube account and played back as much as is needed. In addition, these accounts can be set to “private” so that only people with company email addresses, for example, can access them.
Why is all this documentation so important? So little human communication is fully understood in a single iteration. For example, only 55 percent of face-to-face communication is fully understood. That means that 45 percent of the time, people don’t correctly understand you, even if you are standing right in front of them! Moreover, only 37 percent of nonvisual verbal communication and 17 percent of written communication are fully understood. Isn’t that astounding? Quite literally, 83 percent of the time, you can expect your emails to be misunderstood. It is a natural human failing that can be overcome only by repetition and clarification.
Accept that because going throughout the world thinking, “Well, I told them,” will not help you scale. The onus is on you, the business owner and chief communicator, to clarify if you want to be successful.
One of the hardest pills I had to swallow was understanding that my adult learners need to hear something, on average, seven times before they fully can appreciate and implement a new change inside of a business. You might be thinking, “Well, I don’t hire average, Daniel,” and perhaps that’s true, but even if you get someone twice as adapt and intelligent, you’ll need to make sure there are several reminders, perhaps three to four reinforcements, of a new concept. So, to be perfectly frank, while this book is to help our clients learn best practices, it also serves a purpose for our internal team here at MyOutDesk.
It is a reinforcement point in our understanding of our company’s vision and mission.
When you are a business owner in the weeds, so to speak, it may not seem like a good use of your time to document all this training. You might be thinking, “This is a lot of work!” But trust me when I say you will be glad you followed the process to the letter. Once it is done, it can be replicated a thousand times. And it might not even take up as much time as you think. You can record yourself as you go about doing the tasks you want to delegate, like making sales calls, for example. Rather than spending three hours concocting a dummy training scenario, record a video of a real call. Then it doesn’t become a lot of work for you and, overall, is less burdensome.
Schedule a Double Your Business Strategy Call today
Grow Virtual with MyOutDesk! We save time, we save money, we scale business!
Ranked #1 Virtual Assistant Services by TechRadar + Analytics Insight
MyOutDesk is your partner in the remote workplace with over 15 years of experience serving 7500+ clients. Last year, we saved our clients $55 Million Dollars as the highest-rated Virtual Assistant company with more than 800 verified 5-star business reviews.
My experience with MyOutDesk has been fantastic! They have identified great talent that perfectly suits my needs, and the service along the way has made the process easy and smooth. I highly... recommend their services!read more
I was very satisfied with MyOutDesk's super fast, responsive and quality service. MyOutDesk has an excellent HR department is incredibly talented at finding candidates who match your requests and... needs. I especially strongly recommend that you should meet Anya Zhantal and start recruitment processes with her. Anya is a tremendous placement specialist who is incredibly positive, super energetic and very skilled at listening and analyzing your needs. A big thank you to Anya and the MyOutDesk team. The virtual assistant you are looking for is at MyOutDesk for sure.read more
Anj is very professional and has excellent communication skills. She provided my team with timely written and verbal updates throughout the process. The candidates that were selected for interviews... were adequately qualified for the job and had professional, impressive resumes. The interview process was seamless and the organization was impeccable. I would definitely recommend this company and would do business with them in the future if needed.read more
I contacted this company as a potential new client. Really I am a small business owner and like all business owners from time to time we see what others are doing. This company is very professional,... clear speaking, and got right what I was wanting without dragging out a long conversation. Very prompt and information was immediately sent to me. I am a Virtual Real Estate Investor Assistant and Small Business Owner and I highly recommend this company. Great job to the rep Arvin! Thank you!read more
Our experience as a company seeking a virtual professional was outstanding! Chris and Anj was AWESOME in their delivery of information to us to ensure we were abreast to the process of picking the... right fit. We pride ourselves on customer service as a company and to see this reciprocated back to us was wonderful.read more
This is my first time hiring a virtual assistant. I interviewed with a few companies but My Out Desk really stood out from the crowd! From initial contact to placement I’ve found MOD to be so... informative & helpful. I’m looking forward to getting started with my new assistant very soon.read more
Just hired our 3rd VA and the process is fantastic. The placement specialists do a great job of provided qualified candidates and the VA's we have hired are doing a great job. Partnering with... MyOutDesk has allowed us to scale our support seamlessly with our rapid growth.read more
Just hired my first ISA. The on-boarding was great and appreciate the guidance, general pre-training for VA's they offer, and certainly the communication. A special thank you to Papples and the MOD... Support Team!read more
Papples at My Out Desk held a super interview with a potential assistant and my self to see if the assistant was a good fit. She did an excellent job of preparing so each of us had targeted questions... on how it would work. She made great suggestions, and it went very smoothly.read more
This was the first time I ever hired a virtual assistance. Honestly I was alittle worried and nervous. Pabble walk me through the process and picking qualified applicants for me made it such a great... experience and I hired my first Virtual Assistance. Thank you My Out Desk for the professional and courteous staff you have on board.read more
We are new to MyOutDesk services but have been totally impressed with their team so far. Very professional and responsive. The sales process and onboarding were excellent. Dominic, Steve, and Anj... rock! Thank you!read more
We are new to MyOutDesk and run a brokerage. We were in the search for an ISA to call our leads and after shopping around, we chose MyOutDesk based on reviews and recommendations. We just went... through the interview process and chose our new ISA and are excited to get started.I can't yet speak to the impact it is going to have on our business but my review is based on the sales and onbaording/interview process. Everyone has been very quick to respond, and the professionalism and flow of the processes has been really great.Looking forward to our ISA starting on Monday and crushing the dials.read more
MyOutDesk responded very well when I contacted them about hiring a virtual professional. Their staff were friendly and efficient at moving through the process, and I was surprised at the high quality... of the candidates they presented.read more
Papples and the Team were excellent. We got interviews, with very qualified candidates and now I'm ready to start our training with our new Team Member!Very satisfied & excited to build into an... even better organization.read more
Working with MOD has been a great experience, starting with my conversations with Paul and then working with Anj to find qualified candidates. The interview process was smooth, and the candidates... were all great options for the position I am hiring for. I'm looking forward to working with the virtual professional I chose, and having a long relationship with MOD.read more
We were referred to MOD by one of our friends and have loved every minute of the experience. MOD has stood out when it comes to listening to our needs and adapting to our requests. I will definitely... be recommending them to other companies.Paul and Papples are GREAT!read more
I vetted a lot of companies before moving forward and if you're looking for a sales oriented hire this is the place. Most of the reps I interviewed had great level of experience with large companies... and the support staff is excellent as well.read more
My experience with MyOutDesk over the past few years has been wonderful. We have been able to bring on many high quality team members. The entire team at MyOutDesk is very helpful and extremely... responsive when a need for a hire arises. They've are quick to put together some quality candidates to interview, and are extremely helpful with providing feedback to help make the right hiring decision. I strongly recommend MyOutDesk to anyone in need of their services.read more
From the first moment we contacted MyOutDesk to discuss our needs for an ISA we knew we were in good hands. They have a great team of professionals that listened to our needs; they quickly set up... interviews and because of their vetting process, we had a difficult time choosing between them. Ultimately, we made our decision and couldn't be happier! Customer service all the way!read more
MyOutDesk has consistently provided the talented leverage I need to grow my business in a scalable model. From the CEO to the placement team to virtual assistants, I have been impressed by their... professionalism and desire to truly meet my needs!read more
First time doing business with MOD. My book keeper quit and we had two weeks to find and train a replacement. This company came highly recommended from a good friend.After talking to the owner,... who was very sharp and on point, I decided to give them a try. The follow up was very prompt and they were able to work with in our time constraints. Excellent service and very professional.read more
Working with MyOutDesk was a great experience. They made the whole process very simple and quick. Anj is very communicative and answers any and all questions quickly. We look forward to start working... with our new virtual assistant!read more
My Out Desk is a great option for businesses that are looking to diversify their workforce with offshore support. The talent I have come into contact with has surpassed my expectation. I would... recommend using My Out Desk.read more
I have to say, I was exited to see the professional process they had set up from the start of defining the requirements and attributes of my future hire. Then the interview process where I got to... interview 3 very good candidates of which one matched my needs fantastically and resulted in hiring that candidate. I highly recommend MyOutDesk!!read more
Papples was wonderful an awesome scout who listened and understood what I needed. She is an advocate for you until you find the right fit and I'm proud to say I found my VA, excited to see how she... will help grow my group. Thank you Papples!read more
I am incredibly impressed with every team member at MyOutDesk. From the first phone call, I knew my business needs would be met and that my satisfaction would be the utmost important. They completely... blew me away with the candidates they selected for my review. The greatest challenge will be just picking one...for now :) I highly recommend their service. I know they are going to allow me to take my business to the next levelread more
Anya is the best. She listens intently to understand your needs and then goes to work finding the right person to help you go to the next level. Her communication could not have been better always... answering my questions and letting me know the next steps. I am confident our business will take a giant step forward with MyOutDesk.read more
As a small business owner, I could appreciate the seamless process with MOD. Their dedicated staff members coached me through the entire hiring process while recommending best practices for... onboarding my VP. If you are considering hiring a virtual assistant, I highly recommend MOD! You won't be disappointed. Cheers to our success!read more
My new Virtual Assistant is starting less than two weeks after our consultation. I interviewed three well-qualified candidates in two hours, and made a decision that day. I am so happy to get the... help I need to serve my clients better, and I know this will be a good move for a our team. We already talked about hiring one of the other candidates for a different position!read more
Step One - hiring the virtual went smoothly- from Arvin and Paul to Vernadette each person I dealt with knew their role and my needs. The process has been smooth and seamless so far and gave me the... leverage in screening candidates that I wanted. Let's see how the hire goes - first week next week... 5 star so farread more
MyOutDesk is a top-tier outsourced resource partner. I personally have 10+ years of experience working with vendor resources in Big Tech, and the level of service that my current Real Estate firm has... received with MOD has exceeded my expectations. Paul Vasquez, our sales consultant was patient, accommodating, and took the time to answer all of my nitty-gritty questions. The onboarding and staff selection process was a breeze, and we were operational within 1-2 weeks. The resource provided was having a positive impact on the business on Day 1, and continues to be a valued member of our team. I can easily say that we're not just saving money, but a ton of time, by working with MOD.read more
MyOutDesk was wonderful to work with and I look forward to continuing to work with them in the future. They made the process of hiring a Virtual Professional easy. I have worked with other VA/VP... companies in the past that MyOutDesk is the best.read more
MyOutDesk helped me find an phenomenal asset to our team. In just about 4-weeks she has become an integral part of our team and has done more than we can ask for. From day-to-day work to implementing... new systems and sharing innovative ideas our team couldn't be happier! The quality of work is top-notch! If you're in the market for a VA MyOutDesk is who you want to speak with.read more
All I'm going to say is that my business has more than doubled in the first 3 months of working with Pearl, my very amazing VA from My MOD Desk. If you are stressed, weeded out from all the admin... duties a business requires on a daily basis, or if you'd simply like to scale your business and have more time on your hands to make more money, then I DEFINITELY recommend hiring a VA from My MOD Desk. I don't know HOW I would successfully keep growing my Real estate company without my amazing VA Pearl. HUGE thank you to My MOD Desk for connecting me with my amazing Administrative Virtual Assistant!Pablo Ramirez, P.A.Real estate Broker-AssociateUnited Realty Group, Inc.read more