business owner on a video call with their myoutdesk virtual assistant

Everything you need to know about how to use virtual assistants for your business

a happy myoutdesk virtual assistant

Considering a VA for your business? — This page has everything you need to help you make an informed decision.

Hiring a VA marks the beginning of a new and exciting time for you, your current employees, and the company. Employing a VA means that your company is making an investment in the team and looking to achieve the next level of excellence and performance.

In This Article, We’ll Cover . . .

What Is A VA? What Is A VP?

  • VA’s provide assistance in prospecting, calling, marketing, administrative, and customer service functions to their clients from a remote, home office and typically from a different country.
  • VP’s (virtual assistant professionals) are career-oriented virtual assistants with proven industry and educational experience.

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Why You Need VAs

VA services have existed since the 1980s. The biggest US corporations have been using VA services for decades–it’s a huge factor to their growth model.

myoutdesk how common are virtual assistants chart

Caption: US corporations with integrated blended business models.

“We really needed good candidates to interview and MyOutDesk has provided that. We’ve been really happy with MyOutDesk’s resources!”

~ Jonathan McGowan, JVM Lending

[Considering a Virtual Assistant?]

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Why VAs Are Important?

VAs are mentioned as an integral part of the 2007 bestselling book The 4-Hour Workweek by Tim Ferriss. Ferriss needed virtual assistants as a business growth tool to check his email, pay his bills, and run parts of his company.

Yes, small & medium businesses are increasingly incorporating VA business models.

» (See also) AllTheLeads: Why You Should Hire a VA

In fact, in 2021, the top competitors of the 10 most profitable industries ALL use virtual assistants.

Here’s how the 10 most profitable industries are leveraging virtual assistant services, like MyOutDesk, to ensure scalability and higher profits.

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Where To Find VAs

two employees on a video call with their myoutdesk virtual assistant

Differences & Similarities – How to compare the 4 Types of Virtual Assistant Services Companies

How To Choose & Decide The Right Virtual Assistant Services Company Or Provider

Where to Find: Fundamentally, there are four types of VA companies that cater to different sets of needs.

Database Of Freelancers

This VA company displays virtual assistant profiles for mainly part-time gigs. Prices vary per assistant.

Pros: Great for one-time, off-hand projects

Cons: Skills & experience typically not vetted by provider

Project-Based Freelancers

This VA company attracts both virtual assistants & clients to their site, and charges a service fee.

Pros: Great for a one-time seasonal project

Cons: Skills & experience typically not vetted by provider

Low-Cost Full-Time Provider

This VA company provides full-time assistants, generally specializing in a few specific roles or industries.

Pros: An affordable alternative to a traditional employee

Cons: Limited to a few roles and responsibilities, and lower value tasks.

Strategic Outsourcing Partner

MyOutDesk consults & caters to each client’s needs and addresses growth opportunities through outsourcing business processes — with specific expertise serving multiple industries. They provide services, starting from just one VA, for up to an entire enterprise workforce.

On the client side, the VA company provides a thorough talent-matching process, background checks, full-time client support, business process optimization tools, and business strategy consultations.

On the VA side, the company offers company perks such as professional development, health benefits, and holidays.

Pros: As affordable as all other VA services. Greatest quality of professional skill sets in a competitive talent pool. A powerful model for businesses looking to scale up. Hybridized physical-virtual (blended) organizational strategy allows local employees to focus on higher value tasks.

Cons: Not ideal for one-time projects.

As not all virtual assistant providers are created equal, businesses need to consider and choose the provider would best serve their needs.

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How Much Does A VA Cost?

a wooden block sequence with human graphics and one highlighted blue

The price of virtual assistants can rage from $3 per hour to $50 per hour. However the quality of these assistants greatly vary!

Will a $3/hr VA meet your expectations? Cheaper providers typically do not have FBI-grade background checks & legal backing like MyOutDesk.

Does a $50/hr assistant necessarily mean they’re the best? No. Higher wages mainly reflect the average living costs of where the assistant lives.

The ideal provider can will with you on a comprehensive solution — finding the most qualified candidates for the lowest rates & stringent safety checks.

MyOutDesk can save you up to 70% on employment costs with experienced virtual assistant professionals. To book an interview with those in MyOutDesk’s competitive talent pool, click here.

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Best VA Companies

a confused business owned

We’ve scoured through the internet to find all the reviews for the best virtual assistant companies. MyOutDesk is consistently named one of the best virtual assistant companies out there.

Where To Find & Where To Hire Virtual Assistants

MyOutDesk is named as the TOP virtual assistant company by:

TechRadar: Best Virtual Assistant Services of 2022
Time Doctor: Top 30 Virtual Assistant Companies of 2021
Hubspot: 30 Virtual Assistant Companies & Services to Make Your Job Easier
Hooquest: Best Virtual Assistant Companies in 2020

Full-time employees are expensive. In addition to salaries, you also end up paying a hefty sum every month for benefits, office space & equipment, worker’s compensation, and even retirement. It adds up fast & erodes profitability.

MyOutDesk Virtual Assistants are a cost-effective alternative to full-time staff that save you money, and let you keep your business nimble. Add or reduce staffing on-demand as you grow to meet today’s needs without the overhead.

MyOutDesk COMPETITION
Market Force Personality Profile Yes No
Over 5,000 clients served Yes No
VA Benefits & Medical Yes No
Legal Entity in USA & PH Yes No
Stable Internet + Backup Systems Yes No
Secure PCI Compliant Payments Yes No
VA Time-Tracking Software Yes No
FBI Grade Background Check Yes No
Dual Candidate Vetting Yes No

[Ready for a Virtual Assistant?]

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What Tasks Can VA Do For You?

virtual assistant working on a video call with her client

Most Popular VA Roles:

Where Virtual Assistants Are Most Popular, By Industry

mortgage professional handing keys to client's hand

Real Estate

“Our top reps have been able to focus more on developing relationships & creating new business with clients — rather than task-work like simply handling claims. MyOutDesk allows us to scale more quickly & be more profitable at the same time!”

— Mark Schwaiger
Managing Partner at Infinity HR

Full MyOutDesk Interview: Link

person writing in a notebook Mortgage Virtual Assistants

Mortgage & Lending

“As a loan officer, I want to foster relationships, and I use my Virtual Assistant to help me acquire the relationship…He set up 51 one-on-one meetings with agents in the first quarter I had him!”

— Ryan Yardley, RyanYardley.com

Full MyOutDesk Interview: Link

doctor working at his keyboard

Healthcare

“Our virtual assistant is basically our entire recruiting department – and he’s been able to drive us from two hires a week to just over four hires a week in the last 12 months. He’s a very skilled individual who understands the health care market, very technically savvy, and he’s been very effective.”

— Robert Massie, Owner & President
Brightstar Fairfax

Full MyOutDesk Interview: Link

IT Outsourcing

IT & Technology

“I’m not going to be able to make $250,000 a year if I’m spending half my time doing $10 an hour work. That’s why we’re such big fans of virtual assistants and automation.”

— Dale Warner
CEO, Realvolve

Full MyOutDesk Interview: Link

a couple buys insurance from a broker

Insurance

“As a Fortune 500 company, controlling the title market in SoCal and being Top 5% in the country, we highly recommend the local expertise with a unique touch that MyOutDesk offers. If we want to go onwards and upwards, definitely the option to consider.”

— Joseph Galante, Ticor Title

a team of marketers working together at a table

Marketing Agency

“My four VAs are very professional & very timely. I’m grateful for them and for all the wisdom shared by MyOutDesk. The people you bring to us are top notch people. In all seriousness, I have to say that!”

— Matt Buchanan, Founder of Pioneers of Marketing

Full MyOutDesk Interview: Link

team of 5 business professionals HR Outsourcing with myoutdesk

Human Resources & PEO

“Anybody who’s gone to business school in the last 20 years has had 1 commandment hammered into them: if it’s not your core business, outsource it.”

— Pat Cleary, President & CEO
National Association of Professional Employer Organizations (NAPEO)

Full MyOutDesk Interview: Link

apartment building windows and balconies

Property Management

“MyOutDesk has really revolutionized our business. We’d generate rental leads, hand them off to our agents, and have those agents reach out. We needed a better way to use the time these agents were spending to get these leads ready to go out on tour. I can’t tell you how many hours you’ve saved for our agents.”

Boots LevinsonPrincipal, Rent Philly

couple meets with their financial planner

Financial Planning

“Because of one 15-minute appointment set by a MOD Virtual Professional…that one, landed client just paid for both virtual assistants for the rest of the year. My virtual assistant made me $43,000 in commissions less than half an hour ago, so if you’re still on the fence about hiring one, my advice is: just do it. The ROI on our virtual assistants is amazing – it’s definitely going to finish the year over 20x.”

Marvin MitchellCompass Retirement Solutions

Full MyOutDesk Interview: Link

a scientist extracting cbd oil from cannabis vial

Cannabis & Legal Marijuana

“Why didn’t we do this two years earlier? MyOutDesk helped with least 8 candidates & seamless interviews. If you’re thinking about it, just go for it. We paid off in a month.”

— Tony TrinhFresh Mint
Full MyOutDesk Interview: Link

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What Tasks Can A Virtual Assistant Do?

a myoutdesk virtual assistant multitasking

VA’s provide you with the flexibility, scalability, and cost-savings to adapt quickly to today’s changing business & market conditions. Here are a million tasks and roles that virtual assistants can do for you.

General Administration

Having a VP tackle operations and administrative outcomes for you can go far beyond what a traditional assistant does, like answering phones and keeping your calendar. There are many more ways a virtual professional can help you administratively. Here are some concrete examples of my favorite things administrative virtual professionals do for our clients.

  • Virtual receptionist
  • Client care & relationship building
  • Screen calls & emails Loan processing
  • Administrative support
  • Accounting & bookkeeping
  • Lead management
  • Lead reporting
  • Recruitment
  • Agile project management
  • Performance reporting
  • Customer support

Marketing

There are many things a virtual marketing assistant can do for you to supercharge your company’s scalability. Focus your talented marketing professionals on the above sales tools and also on ideal client targets. If you know who buys from you and why your marketing virtual professional can really help drive your message out to the marketplace.

  • Online marketing, listings & social media
  • Virtual showings & open houses
  • Webinars & speaking events
  • Marketing automation
  • Brand work
  • Design coordination
  • Collateral development
  • Repurposing content
  • Audio, video & multimedia
  • PR & paid advertising

Prospecting Assistant

A sales prospecting assistant can take over your prospecting and expand your lead generation efforts. Our inside sales virtual assistants will help you generate more leads, qualify them and allow you to focus on selling and generating commissions. In addition to warm & cold calling, our virtual assistants can assist you with lead screening & pre-qualification, lead nurturing, prospect & client follow-up calls & more!

  • Telemarketing & inside sales
  • Smart plans
  • Appointments
  • Warm & cold calling
  • Prospect & client follow-up
  • Lead nurturing
  • Recruiting assistant
  • MLS

Loan Processor

MyOutDesk loan processor virtual assistants can to manage all the paperwork and deadlines involved in your mortgage & lending transactions – including every step of the process, from contract to close, and everything in between!

  • Gather documentation
  • Cloud e-agreements management
  • Lender follow-ups
  • Documentation review
  • Internal reporting
  • Manage mortgage or lending pipeline
  • Communications liaison

Transaction Coordinator

A Transaction Coordinator Virtual Assistant manages all the paperwork and deadlines involved in a contract transaction. They’re trained in every step of the selling process and tasked with monitoring progress from the time the seller accepts an offer through the steps involved in the close of escrow.

Become more effective by using a virtual professional transaction coordinator to handle the repetitive tasks involved with closing a transaction – such as gathering documentation & signatures, calling clients, completing paperwork, following up on contract terms & requirements, and ultimately creating a broker file for the completed transaction.

  • Manage signatures & documentation
  • Manage paperwork processing & deadlines
  • Coordinate inspections
  • Respond to contract terms
  • Compliance coordination
  • Communications liaison

See also: Should I hire a Transaction Coordinator? 

Service & Support

MyOutDesk virtual assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and help you invest your time in dollar-productive activities that matter.

  • Manage trouble tickets
  • Manage escalation calls
  • Run reports
  • Manage calendars
  • Update CRM
  • Customer training & education
  • Issue resolution

. . . and the list goes on! With a business strategy in place that leverages virtual talent, there are a million ways that virtual professionals at MyOutDesk will transform your business during a recession.

[Ready for a Virtual Assistant?]

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Is it safe? Can a VA be a security risk?

businessman holding a smartphone with a virtual globe above it and myoutdesk logo

Businesses who choose a reliable VA service provider with thorough qualification procedures ensures high-quality virtual talent. MyOutDesk has a strong reputation for providing virtual administrative assistants, built on:

  • A stringent talent matching process that uses detailed work experience profiling.
  • A comprehensive candidate vetting process unmatched by any other outsourcing provider.
  • FBI-grade background checks.
  • DISC personality matching to ensure the most experienced, educated, and skilled virtual assistant services possible.

An unparalleled distinction of MyOutDesk among many virtual assistant providers is its high standard of service to its clients and virtual assistants. The company provides uninterrupted support services for client businesses and virtual assistants with dedicated trainers and solutions managers. VAs receive competitive benefits and medical at MyOutDesk, upholding high work morale. Hiring a highly qualified, full-time virtual assistant from MyOutDesk is safe as well as cost-effective — costing up to 70% less than hiring a full-time in-house employee.

“Our top reps have been able to focus more on developing relationships & creating new business with clients — rather than task-work like simply handling claims. MyOutDesk allows us to scale more quickly & be more profitable at the same time!”

Mark Schwaiger
Managing Partner at Infinity HR

Full MyOutDesk Interview: Link

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Managing VAs

a virtual assistant headshot with a teamwork background

Typically, when you hire a virtual assistant, you have to provide these kinds of productivity tracking systems yourself. MyOutDesk understands the importance of having these systems in place, so we created one for our clients.

MyTimeIn
Remote Team Productivity Tracker

Manage your virtual assistant’s (or assistants’) department, teams, service accounts, schedule & PTO, and payroll.

  • Real-Time Visibility
  • Work History
  • Scheduling & Timesheets

Also to help foster the most effective remote work culture for your business, we’ve made a guide to help your team thrive under a remote transition.

Effectively Manage Your Remote Teams with:

Increase Productivity + Managing Virtual Assistants [Find Out More]

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Where to Find & Where to Hire VAs

a man draw a symbols communication teamwork project adjustment validation

MyOutDesk is a California based company founded in 2008. We’ve been steadily growing and gaining large and small business clients daily, especially those seeking a high quality virtual assistant. We’re an intelligent, successful voice in the Business Process Outsourcing (BPO) and the Virtual Assistant community.

With 40+ years of combined experience, our principals have been involved with hiring and managing personnel and running businesses ranging in size from $14 million per year corporations to proprietor-type businesses producing hundreds of thousands of dollars.

Simply stated, no job is too big or too small for us. Unlike many outsourcing companies that will only work for businesses that place hundreds of employees at a time, we treat one order just like one hundred. We believe that while the order may be small, hiring a virtual assistant will allow you to grow your company. We fully expect to grow with you as partners in your success.

MyOutDesk COMPETITION
Market Force Personality Profile Yes No
Over 5,000 clients served Yes No
VA Benefits & Medical Yes No
Legal Entity in USA & PH Yes No
Stable Internet + Backup Systems Yes No
Secure PCI Compliant Payments Yes No
VA Time-Tracking Software Yes No
FBI Grade Background Check Yes No
Dual Candidate Vetting Yes No

Our Business Is Built On Experience

1. Cost-Effective Staffing Solution
An alliance with MyOutDesk will deliver high quality ancillary services you need while giving you the freedom to focus on your core business.

2. Highest Quality Virtual Assistants
You can contract for services that you need without the long standing costs like benefits, retirement, office space, management staff, etc.

3. Best-Of-Breed Technologies
MyOutDesk hires virtual assistant candidates that have some college education or college degrees; many times those degrees are similar to Harvard or Yale education. Our staff also has a broad range of skills, having worked for other United States companies like Dell Computers and IBM.

4. Over A Decade Of  Experience
Operating leverage is a measure that compares fixed costs to variable costs. Outsourcing changes the balance of this ratio by offering a move from variable to fixed cost and also by making variable costs more predictable, thus improving profits.

5. You’ve Always Got A Single-Point Of Contact
Our virtual assistants receive ongoing trainings to keep up with current business practices.

6. We Value Your Information Security
You can manage contracts in a way that you can’t manage in-house projects. We can also manage virtual assistants by utilizing operational best practice that would be too difficult or time consuming to develop in-house.

We Match You With The Best Candidates

All of our virtual assistants are required to complete a rigorous 160 hours of special training, learning our secrets of success prior to employment. We also require our hired Virtual Assistants to attend five hours of additional training every month to help keep them “above the curve” with new technologies and processes. English is a common language in the Philippines, so all of our virtual assistants speak English clearly and professionally. We invest a great deal of time and money into developing our VAs and it shows in the quality of work they perform for you.

Many Virtual Assistants you find on the internet operate out of their homes. We feel this is a poor environment for both quality and accountability. At MyOutDesk, our virtual assistants work out of their home offices that provide them with the infrastructure to do their jobs more efficiently and effectively. They provide their own most up to date hardware and software and have experienced management on hand to assist them in their duties.

Working out of an office helps to create a team environment and allows for better accountability and security; your work will never leave our offices and be taken home by a Virtual Assistant.

Each employee is trained on task tracking and metrics reporting. If a virtual assistant cannot handle such simple tasks correctly before they begin, we don’t want them, and neither would you. Be careful with companies that claim task-tracking software. Why? If they need such software, they are likely hiring under-skilled, inefficient people. We know from extensive experience the importance of finding and employing only best people.

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Getting Started With MyOutDesk

TALENTED LABOR WITHOUT DISTANCE LIMITATIONS

For almost any function that can be done remotely and doesn’t require physical space, virtual assistants for recruitment, marketing, & administrative jobs are cost-effective and allow us the adequate focus & time for our functions.

MyOutDesk Virtual assistants are known to exceed expectations in providing excellent customer service and seamless administrative operations.

We will save you up to 70% on employment costs with experienced virtual assistants, precisely matched for your strategic needs. To book an interview with those in our talent pool, click here.

MyOutDesk can save you up to 70% on employment cost
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