Everything you need to know about how to use virtual assistants for your business
Considering a virtual assistant for your business? — This page has everything you need to help you make an informed decision.
Hiring a virtual assistant marks the beginning of a new and exciting time for you, your current employees, and the company. Employing a virtual assistant means that the company is making an investment in your team and looking to achieve the next level of excellence and performance.
In This Article, We’ll Cover…
What is a Virtual Assistant? What is a Virtual Assistant Professional?
- Virtual assistants (VAs) provide assistance in prospecting, calling, marketing, administrative, and customer service functions to their clients from a remote, home office and typically from a different country.
- Virtual assistant professionals (virtual professionals) are career-oriented virtual assistants with proven industry and educational experience.
Why You Need Virtual Assistants
Virtual assistant services have existed since the 1980s. The biggest US corporations have been using virtual assistant services for decades–it’s a huge factor to their growth model.
Yet, virtual assistants remain a large unknown for small & medium-sized businesses.
Caption: US corporations with integrated blended business models.
Why Virtual Assistants Are Important
Virtual assistants are mentioned as an integral part of the 2007 bestselling book The 4-Hour Workweek by Tim Ferriss. Ferriss needed virtual assistants as a business growth tool to check his email, pay his bills, and run parts of his company.
Yes, small & medium businesses are increasingly incorporating virtual assistant business models.
» (See also) AllTheLeads: Why You Should Hire a Virtual Assistant
In fact, in 2020, the top competitors of the 10 most profitable industries ALL use virtual assistants.
Here’s how the 10 most profitable industries are leveraging virtual assistant services, like MyOutDesk, to ensure scalability and higher profits.
Where To Find Virtual Assistants
Differences & Similarities – How to compare the 4 Types of Virtual Assistant Services Companies
How to choose & decide the right virtual assistant services company or provider:
Where to Find: Fundamentally, there are four types of virtual assistant companies that cater to different sets of needs.
✰ Database of Freelancers ✰
This VA company displays virtual assistant profiles for mainly part-time gigs. Prices vary per assistant.
Pros: Great for one-time, off-hand projects
Cons: Skills & experience typically not vetted by provider
✰✰ Project-Based Freelancers ✰✰
This VA company attracts both virtual assistants & clients to their site, and charges a service fee.
Pros: Great for a one-time seasonal project
Cons: Skills & experience typically not vetted by provider
✰✰✰ Low-cost Full-Time Provider ✰✰✰
This VA company provides full-time assistants, generally specializing in a few specific roles or industries.
Pros: An affordable alternative to a traditional employee
Cons: Limited to a few roles and responsibilities, and lower value tasks.
✰✰✰✰ Strategic Outsourcing Partner ✰✰✰✰
This virtual assistant services company (such as MyOutDesk) consults & caters to each client’s needs and addresses growth opportunities through outsourcing business processes — with specific expertise serving multiple industries. They provide services, starting from just one virtual assistant, for up to an entire enterprise workforce.
On the client side, the VA company provides a thorough talent-matching process, background checks, full-time client support, business process optimization tools, and business strategy consultations.
On the VA side, the company offers company perks such as professional development, health benefits, and holidays.
Pros: As affordable as all other VA services. Greatest quality of professional skill sets in a competitive talent pool. A powerful model for businesses looking to scale up. Hybridized physical-virtual (blended) organizational strategy allows local employees to focus on higher value tasks.
Cons: Not ideal for one-time projects.
As not all virtual assistant providers are created equal, businesses need to consider and choose the provider would best serve their needs.
How Much Does a Virtual Assistant Cost?
The price of virtual assistants can rage from $3 per hour to $50 per hour. However the quality of these assistants greatly vary!
Will a $3/hr virtual assistant meet your expectations? Cheaper providers typically do not have FBI-grade background checks & legal backing like MyOutDesk.
Does a $50/hr assistant necessarily mean they’re the best? No. Higher wages mainly reflect the average living costs of where the assistant lives.
The ideal provider can will with you on a comprehensive solution — finding the most qualified candidates for the lowest rates & stringent safety checks.
MyOutDesk can save you up to 70% on employment costs with experienced virtual assistant professionals. To book an interview with those in MyOutDesk’s competitive talent pool, click here.
Best Virtual Assistant Companies
We’ve scoured through the internet to find all the reviews for the best virtual assistant companies. MyOutDesk is consistently named one of the best virtual assistant companies out there.
Where to find & where to hire virtual assistants
MyOutDesk is named as the TOP virtual assistant company by:
- Time Doctor: Top 30 Virtual Assistant Companies of 2020
- Hubspot: 30 Virtual Assistant Companies & Services to Make Your Job Easier
- Hooquest: Best Virtual Assistant Companies in 2020
- Fit Small Business: How to Hire and Use a Virtual Assistant
|FULL-TIME EMPLOYEE||MOD VIRTUAL ASSISTANT|
|Monthly Rate of Pay||$3,468 / month||$1,747 / month|
|Fringe Benefits @ 35%||$1,211 / month||$0 / month|
|Overhead Rate @ 50%||$1,730 / month||$0 / month|
|Total Effective Rate of Pay||$6,401 / month||$1,747 / month|
|Hours Per Year||2,080 hours||2,080 hours|
|Cost Comparison||Full-Time Employee||Virtual Professional|
|Monthly Rate of Pay||$3,460/month||$1,747/month|
|Fringe Benefits @ 35%||$1,211/month||$0/month|
|Overhead Rate @ 50%|
Office Space, Equipment & Office Supply Expense, UI Insurance,
Worker's Compensation, Overtime Pay, Administrative Costs
|Total Effective Rate of Pay||$6,401/month||$1,747/month|
|Hours Per Year||2,080 hours||2,080 hours|
|Total Annual Labor Cost||$76,812||$20,964|
What Tasks Can Virtual Assistants Do For You?
Most Popular Virtual Assistant Roles:
Where Virtual Assistants Are Most Popular, By Industry
“As a Fortune 500 company, controlling the title market in SoCal and being Top 5% in the country, we highly recommend the local expertise with a unique touch that MyOutDesk offers. If we want to go onwards and upwards, definitely the option to consider.”
—Joseph Galante, Ticor Title
Virtual assistant services provide you with the flexibility, scalability, and cost-savings to adapt quickly to today’s changing business & market conditions. Here are a million tasks and roles that virtual assistants can do for you.
Having a virtual professional tackle operations and administrative outcomes for you can go far beyond what a traditional assistant does, like answering phones and keeping your calendar. There are many more ways a virtual professional can help you administratively. Here are some concrete examples of my favorite things administrative virtual professionals do for our clients.
- Virtual receptionist
- Client care & relationship building
- Screen calls & emails
- Administrative support
- Accounting & bookkeeping
- Lead management
- Lead reporting
- Agile project management
- Performance reporting
- Customer support
There are many things a virtual marketing virtual assistant can do for you to supercharge your company’s scalability. Focus your talented marketing professionals on the above sales tools and also on ideal client targets. If you know who buys from you and why your marketing virtual professional can really help drive your message out to the marketplace.
- Online marketing, listings & social media
- Virtual showings & open houses
- Webinars & speaking events
- Marketing automation
- Brand work
- Design coordination
- Collateral development
- Repurposing content
- Audio, video & multimedia
- PR & paid advertising
A sales prospecting assistant can take over your prospecting and expand your lead generation efforts. Our inside sales virtual assistants will help you generate more leads, qualify them and allow you to focus on selling and generating commissions. In addition to warm & cold calling, our virtual assistants can assist you with lead screening & pre-qualification, lead nurturing, prospect & client follow-up calls & more!
- Telemarketing & inside sales
- Smart plans
- Warm & cold calling
- Prospect & client follow-up
- Lead nurturing
- Recruiting assistant
MyOutDesk loan processor virtual assistants can to manage all the paperwork and deadlines involved in your mortgage & lending transactions – including every step of the process, from contract to close, and everything in between!
- Gather documentation
- Cloud e-agreements management
- Lender follow-ups
- Documentation review
- Internal reporting
- Manage mortgage or lending pipeline
- Communications liaison
A Transaction Coordinator Virtual Assistant manages all the paperwork and deadlines involved in a contract transaction. They’re trained in every step of the selling process and tasked with monitoring progress from the time the seller accepts an offer through the steps involved in the close of escrow.
Become more effective by using a virtual professional transaction coordinator to handle the repetitive tasks involved with closing a transaction – such as gathering documentation & signatures, calling clients, completing paperwork, following up on contract terms & requirements, and ultimately creating a broker file for the completed transaction.
- Manage signatures & documentation
- Manage paperwork processing & deadlines
- Coordinate inspections
- Respond to contract terms
- Compliance coordination
- Communications liaison
See also: Should I hire a Transaction Coordinator?
Service & Support
MyOutDesk virtual assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and help you invest your time in dollar-productive activities that matter.
- Manage trouble tickets
- Manage escalation calls
- Run reports
- Manage calendars
- Update CRM
- Customer training & education
- Issue resolution
… and the list goes on! With a business strategy in place that leverages virtual talent, there are a million ways that virtual professionals at MyOutDesk will transform your business during a recession.
Is it safe? Can a virtual assistant be a security risk?
Businesses who choose a reliable virtual assistant service provider with thorough qualification procedures ensures high-quality virtual talent. MyOutDesk has a strong reputation for providing virtual administrative assistants, built on:
- A stringent talent matching process that uses detailed work experience profiling.
- A comprehensive candidate vetting process unmatched by any other outsourcing provider.
- FBI-grade background checks.
- DISC personality matching to ensure the most experienced, educated, and skilled virtual assistant services possible.
An unparalleled distinction of MyOutDesk among many virtual assistant providers is its high standard of service to its clients and virtual assistants. The company provides uninterrupted support services for client businesses and virtual assistants with dedicated trainers and solutions managers. Virtual assistants receive competitive benefits and medical at MyOutDesk, upholding high work morale. Hiring a highly qualified, full-time virtual assistant from MyOutDesk is safe as well as cost-effective — costing up to 70% less than hiring a full-time in-house employee.
“Our top reps have been able to focus more on developing relationships & creating new business with clients — rather than task-work like simply handling claims. MyOutDesk allows us to scale more quickly & be more profitable at the same time!”
— Mark Schwaiger
Managing Partner at Infinity HR
Full MyOutDesk Interview: Link
Typically, when you hire a virtual assistant, you have to provide these kinds of productivity tracking systems yourself. MyOutDesk understands the importance of having these systems in place, so we created one for our clients.
Remote Team Productivity Tracker
Manage your virtual assistant’s (or assistants’) department, teams, service accounts, schedule & PTO, and payroll.
- Real-Time Visibility
- Work History
- Scheduling & Timesheets
Also to help foster the most effective remote work culture for your business, we’ve made a guide to help your team thrive under a remote transition.
Effectively Manage Your Remote Teams with:
- 20 Step Dummy-Proof Guide To Building A Remote Culture
- NO MORE remote work hesitation: MyTimeIn Productivity Tracker